Experts Reviews · Company report
Hook and Ladder Exteriors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%32+2.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Hook and Ladder Exteriors

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #141Position by Experts Score among all companies we track in this category. of 157 window cleaning services · 4.9★ from 141 Google reviews

Report card

Percentile vs other window cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hook and Ladder Exteriors is better than 88% of window cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hook and Ladder Exteriors is better than 86% of window cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hook and Ladder Exteriors is better than —% of window cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hook and Ladder Exteriors is better than 96% of window cleaning services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hook and Ladder Exteriors is better than 100% of window cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hook and Ladder Exteriors is better than 32% of window cleaning services.D
32

Reviews for your job

Customers hired Hook and Ladder Exteriors for 4 kinds of job.

Hook and Ladder Exteriors for power/pressure washing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Power/pressure washing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#74 / 75
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Power/pressure washing”

Byron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The tech was great and I am very happy with the end result. Good at communicating and very pleasant to work with

Reasonable pricePower/pressure washing
Lori10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

Would not recommend. Worker came out to our house, did not power wash or wash all our windows but charged us for the whole job. Terrible communication. Will not use again!

Interior & exterior window cleaningPower/pressure washing
Dale1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The guys did an awesome job washing the house, cleaning the gutters and installing new gutter guards!!

Great pricePower/pressure washing
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job and easy to work with! Good attention to details.

Customer photo from Debbie's reviewCustomer photo from Debbie's review
Reasonable pricePower/pressure washing
Kenzie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caleb is professional, easy to communicate, and great customer service. Our tech was on time, efficient, and also easy to communicate with. Great job guys!

Great priceInterior & exterior window cleaningPower/pressure washing
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

H&L did a great job including extra time spent on some tougher windows to make them all look new, as well as driveway and house washing. Very reasonably priced - great value!

Reasonable priceInterior & exterior window cleaningPower/pressure washing
MeliciaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jackson did a great job cleaning our exterior windows. He was very professional and communicated well. We previously had our gutters and house cleaned as well and were happy with those services too. Thank you!

Great priceInterior & exterior window cleaningPower/pressure washing
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had Hook and Ladder do exterior window washing. They got us on their schedule within a few days. When I asked for a spot to be touched up with an extra rinse, he was super accommodating, eager to make it perfect, and fixed it immediately. Looks great!

Reasonable pricePower/pressure washing
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Windows were sparkling clean. All the dust from the siding was gone. We appreciate the service!

Reasonable priceInterior & exterior window cleaningPower/pressure washing
Megan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our house looks great after power washing. We appreciated the prompt and friendly communication.

Reasonable pricePower/pressure washing
Amanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brayden did a great job cleaning our gutters and siding. He was very professional and pleasant and even considerate enough to work carefully around all my plants, flowers and yard decor without me asking which is huge to me! Very impressed and proud to support a young entrepreneur with hardworking and respectful staff.

Reasonable pricePower/pressure washingService not listed
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great communication. Did a great job. Very considerate.

Power/pressure washing
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Caleb and Matthew were both professional, informative, and easy to work with. Caleb power washed the siding on our three buildings and vinyl fence. He did a beautiful job!! I will definitely use their services again!

Reasonable pricePower/pressure washing
jLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

On time, super polite, gutters\soffit\siding all look really good after getting cleaned.

Power/pressure washing
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Power/pressure washing
chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceInterior & exterior window cleaningPower/pressure washing

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 74%Overpriced 0%Not sure 0%

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