Rogelio CanizalezLocal Guide · 14 reviewsTotal number of Google reviews Rogelio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExceptional service!
Hoop5 Networks
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%31+8.8Replies to reviews 8%71+5.8Experts Score= 59Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 2%
4.5 ★★★★★ 25 Google reviews · 5 photos
76%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
Sep 2026latest review
Hoop5 Networks at a glance
Reviewers describe Hoop5 Networks as a responsive and knowledgeable partner for managing IT infrastructure, cybersecurity, and server transitions. Clients frequently highlight the team's professionalism, attentiveness to business needs, and ability to resolve complex technical issues efficiently. While most feedback is positive, two low-star reviews specifically cite high costs as a recurring criticism, contrasting with other comments that describe the pricing as fair.
- Google rating: 4.5 out of 5 from 25 reviews (76% five-star).
- Reviews on this page: 25 Google reviews (15 with written comments).
- Owner responses: the business replied to 48% of reviews.
- Most recent review: September 15, 2026.
- Service: Computer Repair Service serving Escondido, California.
Data from Google, last updated October 29, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hoop5 Networks: 70/100 on this factor. Category median: 91.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hoop5 Networks: 31/100 on this factor. Category median: 86.D
31
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hoop5 Networks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hoop5 Networks: 71/100 on this factor. Category median: 85.B
71
Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
- 5 stars1976%
- 4 stars312%
- 3 stars00%
- 2 stars312%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
- Praise1995%
- Complaints15%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude735%
- Would recommend525%
- Speed & response420%
- Price & value210%
- Quality & results15%
- Honesty & trust15%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very responsive, attentive to our needs and have helped us save money and close gaps in our cybersecurity coverage.”
“To anyone looking for a hands-on and very capable IT consultant, I highly recommend Hoop 5.”
“staff, they're very knowledgeable about software and hardware, very responsive and accommodating to our changing schedules.”
“…have now and the service we receive, their monthly fee is extremely reasonable for a small business such as ours.…”
“Exceptional service!”
“Hoop5 Networks has been, and will continue to be, a trusted partner in our business.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hoop5 is amazing. They are very responsive, attentive to our needs and have helped us save money and close gaps in our cybersecurity coverage. As a single employee trying to manage IT for 80-some odd workstations and 100 cell phone/iPad lines, it can get very overwhelming. You always feel like you are missing…
Miguel11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hoop 5 is one of the very best companies we've ever have had the pleasure of working with. Across their engineering and admin. staff, they're very knowledgeable about software and hardware, very responsive and accommodating to our changing schedules. To anyone looking for a hands-on and very capable IT consultant,…
Gene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The service we receive from Hoop five is remarkable. The response is always received very quickly and never fail to fix my situation’s. Highly recommend
Scott5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hoop5 Networks has been, and will continue to be, a trusted partner in our business. We rely heavily on their experience when it comes to our IT and Security concerns. I highly recommend!
KristalLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Hoop5 is a fantastic IT company. They are always responsive and have great support. Extremely professional and well run, they found solutions to my IT needs when others had no knowledge of how to set up a network that was safe, secure, simple, and inexpensive. Their company is the way to go for any and all IT needs.
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We have been using H5 since 2018 and have had a overwhelmingly positive experience. Mandy and her team are knowledgeable, professional and fairly priced.
Photos
Customer reviews
4.5 ★★★★★ 25 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sean Rafter1 reviewTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoop5 is amazing. They are very responsive, attentive to our needs and have helped us save money and close gaps in our cybersecurity coverage. As a single employee trying to manage IT for 80-some odd workstations and 100 cell phone/iPad lines, it can get very overwhelming. You always feel like you are missing something. Hoop5 makes my job easy in that I don't need to worry about them and all the things they are doing to make my life easier. They allow me to breath and focus on other things while they sweat the small stuff. Great company and great people. I would recommend them to anyone.
Response from the owner · 2 years ago
Thank you for taking the time to leave us the positive review, Sean! Working with you has been equally rewarding and we're grateful for your business and partnership. Please don't hesitate to reach out if there's anything more we can do to assist. Thank you again for choosing Hoop5 and for your trust in us. We look forward to continuing to serve you and making your IT &cybersecurity management as seamless and worry-free as possible.
Miguel Terrazas11 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoop 5 is one of the very best companies we've ever have had the pleasure of working with. Across their engineering and admin. staff, they're very knowledgeable about software and hardware, very responsive and accommodating to our changing schedules. To anyone looking for a hands-on and very capable IT consultant, I highly recommend Hoop 5. Sincerely, E. Miguel Terrazas President MTM Builders, Inc. (general contractor)
Response from the owner · 2 years ago
Thank you Miguel!! It's always a pleasure working with you, and I speak for the entire Hoop5 team when I say, we appreciate your business and partnership over the years. Your feedback means a lot to us! -Mandy
Ty Stennes9 reviewsTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMandy and Ari are the best!!
Response from the owner · 2 years ago
Thank you Ty!! :) You're pretty great yourself! - Mandy
Gene Mcclure7 reviewsTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service we receive from Hoop five is remarkable. The response is always received very quickly and never fail to fix my situation’s. Highly recommend
Response from the owner · 2 years ago
Thank you, Gene!
Scott McClure5 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoop5 Networks has been, and will continue to be, a trusted partner in our business. We rely heavily on their experience when it comes to our IT and Security concerns. I highly recommend!
Response from the owner · 2 years ago
Thank you for the kind words, Scott! And thank you for taking the time to share. We're honored to support your business and look forward to our continued partnership. Thanks again!
Kristal NeedhamLocal Guide · 13 reviewsTotal number of Google reviews Kristal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHoop5 is a fantastic IT company. They are always responsive and have great support. Extremely professional and well run, they found solutions to my IT needs when others had no knowledge of how to set up a network that was safe, secure, simple, and inexpensive. Their company is the way to go for any and all IT needs.
Response from the owner · 2 years ago
Thank you Kristal! It's our pleasure to support you and your growing business! Looking forward to our successful partnership for years to come.
Chris Rasmussen12 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have been using H5 since 2018 and have had a overwhelmingly positive experience. Mandy and her team are knowledgeable, professional and fairly priced.
Response from the owner · 2 years ago
Thank you, Chris! We appreciate the opportunity to support your IT requirements. Thank you for your continued support and trust in us.
Pauper Jenkins3 reviewsTotal number of Google reviews Pauper has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCouldn’t ask for a better IT company, Mandy and her team go above and beyond compared to our previous company. Would highly recommend!
- Positive: Responsiveness, Quality, Professionalism
Response from the owner · 2 years ago
Thank you for the feedback, Pauper!
Monica RodriguezLocal Guide · 12 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic IT Company!! Excellent customer service and all staff are extremely talented and attentive to customer needs.
Business details
- Address: 350 W 5th Ave Ste 101, Escondido, CA 92025
- Phone: (619) 259-5549
- Website: hoop5.net
- Service area: Escondido, CA