HVAC CONTRACTORS · ATLANTA, GA
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Better than 63% of HVAC contractors · #25 of 67

5.0★745 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hope Heating & AC Repair for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.191
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 191 Google reviews tagged “A/C system repair” · showing 20

★★★★★ Dominique · a week ago

Great service! Responsive and communicative! They even sent a photo of the technician who was coming to do the work before my appointment. That was a great touch :)

Paid $200–400Great priceA/C system repair
★★★★★ John · a week ago

These guys are amazing. Highly recommended!

Paid $1–200Great priceA/C system repair
★★★★★ Harold · 2 weeks ago

Very nice and professional technician Mr. Dwight

Not sureA/C system repair
★★★★★ Rowena · 2 weeks ago

He arrived same day and found the problem right away! Excelent service. Kudos to this company and Brian. :)

Paid $200–400A/C system repair
★★★★★ Aastha · 3 weeks ago

Ryan was amazing! He came out to check my AC and everything initially seemed to be working normally, but I was still having issues later that day. He came back first thing the next morning, took the time to figure out what was actually going on, and got everything fixed. He was super responsive, thorough, and…

Great priceA/C system repair
★★★★★ William · 3 weeks ago

Ryan and his team replaced our HVAC system recently and the whole experience was excellent from start to finish. Ryan came out himself, walked me through exactly what we needed without any upsell, and gave me a straight answer on price. His technician came out the next day and did clean, professional work, and Ryan…

Great priceA/C system repair
★★★★★ S. · 3 weeks ago

When our system started to leak unexpectedly from a clogged drain pipe,Hope Heating and AC Repair came to the rescue. From the first phone call on a Saturday to the finished repair, Ryan was professional, responsive, and genuinely reassuring during a stressful situation. What impressed me most was his honesty. and…

Paid $200–400Great priceA/C system repair
★★★★★ John · Edited 4 weeks ago

I am a landlord with multiple houses, and they have always been able to get the AC going again very quickly.

Paid $200–400Not sureA/C system repair
★★★★★ Bobby · a month ago

Couldn’t aask for better service. Friendly, polite and they actually care about what they’re doing. Highly recommend.

Paid $200–400Great priceA/C system repair
★★★★★ Liem · Edited a month ago

Very professional and on time.

Paid $1,400–1,600Reasonable priceA/C system repair
★★★★★ Shenell · a month ago

This is my second experience with Hope Heating & Air and I would recommend their service to anyone. Ryan came out a year ago for emergency service. Today Alex completed whole home air duct cleaning, air vents cleaning and dryer lint cleaning. I couldn't be happier. I could swear the air already feels better. With 2…

Reasonable priceA/C system repair
★★★★★ Anthony · a month ago

I highly recommend Hope Heating and Air. They provide great service and are very professional. They installed mini split unit in my sunroom. I am very pleased with the results. I highly recommend them for any heating and air needs and repairs!

Paid $1,600–1,800Great priceA/C system repair
★★★★★ Samantha · a month ago

Ryan from Hope Heating & Air was professional, prompt, and incredibly personable when assessing my mother’s air conditioner. He took the time to investigate, assess, and offered clear and practical advice. His expertise shows, and his rates are very reasonable, especially given the quality of service he provides. I…

Great priceA/C system repair
★★★★★ Vanessa · a month ago

Ry was great and very helpful. The guys worked fast and were very professional. Thank you so much!!

Reasonable priceA/C system repair
★★★★★ Martha · a month ago

Ryan Sookial is very pleasant and professional and ensures expert attention and detailed evaluation on diagnosing Heating & A/C systems and repairing them in a timely manner. We have used his company several times and is very please . I would definitely recommend Hope Heating & AC Repair you will not be disappointed.

Great priceA/C system repair
★★★★★ Kevin · Edited a month ago

Ryan and his team addressed our issue in a timely manner and pricing was reasonable. Will DEFINITELY use again!

Paid $200–400Reasonable priceA/C system repair
★★★★★ Lisa · Edited a month ago

Ryan was prompt, professional, and very honest and thorough as he explained the situation with my AC unit. A very good experience.

Paid $200–400Not sureA/C system repair
★★★★★ Kevin · a month ago

Ryan is fantastic. Second time I’ve used Hope. He was able to quickly come out and diagnose the issue. Highly recommend.

Great priceA/C system repair
★★★★★ James · a month ago

Ryan responded within a few hours of my call. The big companies wanted me to wait two or three days to get my AC repaired. Both systems had a problem and Ryan repaired one and the other system needed to be replaced. they did this the next day, on a holiday! I've used the large companies for years and I'll never go…

A/C system repair
★★★★★ Carter · a month ago

Showed up fast, worked fast, very pleasant.

Reasonable priceA/C system repair

Show more a/c system repair reviews (171 more) →

vs category

Blue = Hope, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (20 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 4.86★ (36 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.91★ (43 reviews)2025-Q3: 4.87★ (31 reviews)2025-Q4: 5.00★ (27 reviews)2026-Q1: 5.00★ (85 reviews)2026-Q2: 4.94★ (85 reviews)2026-Q3: 4.95★ (126 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
57
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
59
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+161 / −0
Professionalism
+190 / −0
Responsiveness
+182 / −0
Punctuality
+177 / −0
Value
+125 / −0

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