HVAC CONTRACTORS · ATLANTA, GA
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Better than 63% of HVAC contractors · #25 of 67

5.0★745 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hope Heating & AC Repair for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Heating system maintenance”

★★★★★ Kanwar · Edited 6 months ago

Hope Heating was awesome to work with, Ryan knows his stuff and doesn't try to upcharge you. He also gives pointers to save you money on the service. If you have a emergency he makes sure to come out and see after normal hours just to make his customers happy.

Great priceA/C filter replacementHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ TurnKey · 7 months ago

As a property management company, having reliable and responsive vendors is critical to our operations, and this AC company has consistently delivered. They handle our service calls and installations with professionalism, efficiency, and clear communication. Their team is prompt with scheduling, provides accurate…

Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
★★★★★ Eric · Edited 9 months ago

Dwight services our home and every time he does he is professional and efficient delivering a bit more than expected. Hope HVAC delivers the best experience I have had with a HVAC vendor.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ The · 3 years ago

Great customer service! They understood our situation and was patient answering our questions! I would continue to use them in the future and also recommend friends to them!

Heating system maintenanceInstall ACInstall thermostat+ Responsiveness+ Quality+ Professionalism
★★★★★ Mitzi · 3 years ago

The service is great and they are incredibly reliable! Super flexible which I appreciate a lot.

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 4 years ago

Ryan was awesome, on-time, professional, knowledgeable, and fixed my heater after it broke. Thank you Ryan!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Madhav · 4 years ago

By far the best experience I've had with any repair technician. Ryan was efficient, honest, and has a very reasonable rate. I would absolutely recommend him and will definitely be working with him for any future HVAC issues.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Tiffany · 4 years ago

Hope Heating responded to a service call for a rental we are in. I received a call letting me know when someone would arrive and he showed up as promised. To be clear I had no idea what was wrong with the heat let alone where the furnace was to check, but the service guy got right in the attic and under the house in…

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Michelle · 4 years ago

Excellent service .. he came on time and knew exactly what was wrong . Fixed in minutes and were very polite. Totally recommend it.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Shadira · 5 years ago

Ryan was very knowledgeable. He was able to advise me on why my heat was not blowing properly. I highly recommend this company for your HVAC needs!!!

Heating system maintenanceHeating system repairThermostat repair
★★★★★ Margaret · 5 years ago

Great service, friendly and explained what state the system is in and what to expect.

Heating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Chris · 5 years ago

Ryan and his team were excellent. His company is a breath of fresh air when dealing with HVAC professionals. His communication and trustworthiness are a 10 out 10. I highly recommend.

A/C system maintenanceHeating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ A.T.O.S · 5 years ago

Ryan made sure all my concerns were addressed, he took the time out to explain everything so that I truly understood my options. He made sure he communicated with me every step of the way! He did an amazing job from start to finish! Hope, Heating & Air is the way to go for all HVAC needs!! Thanks for everything Ryan!!!

A/C system maintenanceCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Guitmine · 5 years ago

I' ve been using Hope heating and air LLC for years now, great service at a great price, always on time and dependable.l will recommend Hope heating to anyone who needs HVAC services 👍

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ ALI · 5 years ago

Hope Heating and Air ,they are very professional.Just a note that I am extremely pleased with the service that the company provided to me .The AC technician came out to my home to evaluate the problem and recommend a new a/c system,he was very courteous, professional and knowledgeable. The technician was able to…

Heating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Marius · 4 years ago

Rating only, no written review.

Heating system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ TAMI · 5 years ago

Rating only, no written review.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Camille · 5 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Hope, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (20 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 4.86★ (36 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.91★ (43 reviews)2025-Q3: 4.87★ (31 reviews)2025-Q4: 5.00★ (27 reviews)2026-Q1: 5.00★ (85 reviews)2026-Q2: 4.94★ (85 reviews)2026-Q3: 4.95★ (126 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
57
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
59
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+161 / −0
Professionalism
+190 / −0
Responsiveness
+182 / −0
Punctuality
+177 / −0
Value
+125 / −0

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