HVAC CONTRACTORS · ATLANTA, GA
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Better than 63% of HVAC contractors · #25 of 67

5.0★745 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hope Heating & AC Repair for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Heating system repair” · showing 20

★★★★★ JACKIE · Edited 4 months ago

I’ve been using Hope Heating & Air for several years now, and I cannot say enough great things about Ryan and his team. Ryan has serviced both my personal home and all of my rental properties exclusively, and the level of reliability, honesty, and professionalism he brings to every job is unmatched. Whether it’s…

Paid $200–400Great priceHVAC system maintenanceInstall ACHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Kanwar · Edited 6 months ago

Hope Heating was awesome to work with, Ryan knows his stuff and doesn't try to upcharge you. He also gives pointers to save you money on the service. If you have a emergency he makes sure to come out and see after normal hours just to make his customers happy.

Great priceA/C filter replacementHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Carla · 7 months ago

Ryan was the best. He was on time, diagnosed the problem and gave options that fit our budget. I'd recommend him anytime!

Paid $400–500Great priceHVAC system maintenanceHeating system repair
★★★★★ Richard · 7 months ago

This is a great company. Ryan is so thorough and professional. Highly knowledgeable and experienced. Reasonably priced and very prompt to respond. I could not be happier with the service, which has saved me in hot Summers and cold winters for the last five years.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Richard · Edited 7 months ago

Very professional and knowledgeable. No BS or upset. On time and friendly will use again soon. So glad I found them o google

Paid $1,000+Reasonable priceHeating system repair+ Value
★★★★★ Prerak · Edited 7 months ago

Ryan has been our HVAC expert for the past 5 years and he makes sure you are taken care of. From replacing an hvac to maintenance to helping with general heating/cooling items for our home, Ryan has been dependable and accessible always!

Great priceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ TurnKey · 7 months ago

As a property management company, having reliable and responsive vendors is critical to our operations, and this AC company has consistently delivered. They handle our service calls and installations with professionalism, efficiency, and clear communication. Their team is prompt with scheduling, provides accurate…

Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
★★★★★ Kendra · 7 months ago

Called them after another company tried to tell me I need a whole new system to the tune of $10k. Hope Heating & AC went out the next day to access and fixed it the issue a couple days later for a couple hundred dollars. They didn't try to upcharge or tell me i needed something I didn't.

HVAC system repairHeating system repair
★★★★★ Neal · 9 months ago

Hope Heating and Air was prompt, professional and knowledgeable about repairing my old system. The technician immediately diagnosed and repaired the system, and had our heat back on in under 30 minutes. This is our 2nd time using Hope I could not recommend them any more.

Great priceHVAC system repairHeating system repairA/C system repair
★★★★★ Hugh · 10 months ago

Great Service. Diagnosed issue and fixed. Other company before them mis-diagnosed the issue and wanted to charge $4k+ for the wrong diagnostics.

Paid $700–800Reasonable priceHeating system repair
★★★★★ Jimi · 11 months ago

Called early in the morning on the coldest day I had seen thus far. They answered and showed up on time. They had great rates. Took around 30 mins. Boom! My heat was back! I can finally relax and de-layer. Thanks Ryan! He was a really nice and genuine guy.

Paid $100–200Great priceHVAC system repairHeating system repair
★★★★★ Meme · Edited 11 months ago

Polite, knowledgeable, fast, and efficient. Thank you.

Paid $800–900Not sureHVAC system repairHeating system repairThermostat installation
★★★★★ Alvin · 11 months ago

Ryan was a pleasure to work with and same day service was a welcome surprise. He quickly identified the problem and fixed it. The cost of the repair was less than expected. I would recommend Hope Heating and Air without any reservation.

Paid $300–400Heating system repairInstall thermostat
★★★★★ William · Edited a year ago

Great service efficient and trustworthy. Diagnosed my units issue gave a true assessment for a 20 year old unit. Didn't try to sale me a new unit he was honest and fair. If you need their service I highly recommend them.

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ George · 2 years ago

Came on time and did excellent work, this was the third company I tried, definitely a keeper.

A/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ James · 3 years ago

Really love these guys and trust them completely. They are prompt, give an honest assessment, and always charge a fair price. I would not hesitate to recommend them.

HVAC system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sarah · Edited 3 years ago

The company workers arrived on time and were friendly and courteous. They explained the work they were going to perform and explained the operating of the parts installed.

Heating system repair+ Quality+ Professionalism
★★★★★ J · 3 years ago

Ryan was professional and was able to assist with my needs. Didn't try to upsale me on the service. Very courteous, he called to let me know he was ahead of schedule. Will use again.

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Jilian · 3 years ago

Ryan was so kind. He was super responsive and super prompt. He did everything on his part that he could to get our heating back as soon as possible. It was a joy to have him grace our home with his swift handiwork and my 4 year old daughter loved talking to him and watching him work. He is super kid friendly! ;-D

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Tangela · 3 years ago

Great experience with Ryan and Hope Heating. He went above and beyond to ensure our heating needs were met in a timely and efficient manner. I would definitely use this company again and highly recommend them to others.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Show more heating system repair reviews (25 more) →

vs category

Blue = Hope, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (20 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 4.86★ (36 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.91★ (43 reviews)2025-Q3: 4.87★ (31 reviews)2025-Q4: 5.00★ (27 reviews)2026-Q1: 5.00★ (85 reviews)2026-Q2: 4.94★ (85 reviews)2026-Q3: 4.95★ (126 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
57
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
59
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+161 / −0
Professionalism
+190 / −0
Responsiveness
+182 / −0
Punctuality
+177 / −0
Value
+125 / −0

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