HVAC CONTRACTORS · ATLANTA, GA
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Better than 63% of HVAC contractors · #25 of 67

5.0★745 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hope Heating & AC Repair for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Installation” · showing 20

★★★★★ JACKIE · Edited 4 months ago

I’ve been using Hope Heating & Air for several years now, and I cannot say enough great things about Ryan and his team. Ryan has serviced both my personal home and all of my rental properties exclusively, and the level of reliability, honesty, and professionalism he brings to every job is unmatched. Whether it’s…

Paid $200–400Great priceHVAC system maintenanceInstall ACHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Arun · Edited 5 months ago

We had our duct cleaning and also got a complimentary dryer vent cleaning. Alex who did the work has done an excellent job. He was on time and also went an extra mile to replace my filter when requested. If you are in need of duct cleaning Alex is your guy and Hope Heating & AC repair is the best. Also the owner…

Paid $700–800Great priceInstallationService not listed
★★★★★ Adanna · Edited 5 months ago

Ryan is one of the best HVAC guys out there...he is punctual, responsive and extremely professional. I highly recommend his services for both residential and commercial needs...

HVAC duct & vent cleaningCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Kanwar · Edited 6 months ago

Hope Heating was awesome to work with, Ryan knows his stuff and doesn't try to upcharge you. He also gives pointers to save you money on the service. If you have a emergency he makes sure to come out and see after normal hours just to make his customers happy.

Great priceA/C filter replacementHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ clay · Edited 6 months ago

Hope Heating and Air has performed HVAC installation and maintenance for me at several properties. Not only are they extremely knowledgeable and amazingly responsive, but the quality of their work is top notch. You will not find a more trustworthy company for any HVAC need.

HVAC system maintenanceHeating system installationInstall thermostat+ Value
★★★★★ Prerak · Edited 7 months ago

Ryan has been our HVAC expert for the past 5 years and he makes sure you are taken care of. From replacing an hvac to maintenance to helping with general heating/cooling items for our home, Ryan has been dependable and accessible always!

Great priceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ maxwell · Edited 7 months ago

Ryan and his team are very punctual, professional and efficient I was given a time for 7am for them to be at my house. I awoke at 6:30 and by 6:45 his team were outside waiting, at 7:00am exact my door bell rang way to go Hope Heating & Air LLC.

Reasonable priceInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ TurnKey · 7 months ago

As a property management company, having reliable and responsive vendors is critical to our operations, and this AC company has consistently delivered. They handle our service calls and installations with professionalism, efficiency, and clear communication. Their team is prompt with scheduling, provides accurate…

Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
★★★★★ Shannon · 8 months ago

THANK YOU, Hope Heating & Repair. Our almost 30-year-old heating and AC system finally died just before the year's coldest weekend. Ryan and his team were amazing. Diagnosed the issue and reassured us that a new unit was probably the best solution. Hope Heating & Ac offered a great price, arrived on time, and did an…

Great priceInstallationHeating system installationInstall AC
★★★★★ Jonathan · 10 months ago

Sam and team was amazing !!! Premier customer service and will definitely use them in the future, there is no job they can’t handle!

Paid $100–200Great priceInstallation
★★★★★ Brandon · a year ago

Ryan, Silvino, Sam and the whole team have been excellent! They installed a new HVAC for my basement. Top notch work! Couldn’t recommend them more highly!

InstallationHeating system installationInstall thermostat
★★★★★ Em · a year ago

Hope Heating and AC Repair was wonderful to work with—The team worked quickly, respected my home, and left everything neat and tidy. They explained everything clearly and made sure I understood my options, even offering suggestions for how to cool my home as if it were their own. You could tell they genuinely cared…

Great priceHVAC system repairInstallationHVAC duct & vent repair
★★★★★ Jeff · Edited a year ago

Hope Heating & Air returned on time to replace our HVAC system. The technicians were very professional and efficient and they took pride in their work. One slight hiccup with a flue size being incorrect, but they returned Monday (install was on a Saturday) and completed the job. I'm sure they would have found a way…

Reasonable priceInstallation
★★★★★ Michael · Edited 2 years ago

We had an issue with our AC unit, and Ryan was quick to respond and schedule time with us the next day to take a look. He was right on schedule and found the issue immediately, showing us pictures and walking through the issue and what would need to be done. He made an effort to accommodate our work schedules when…

Ventilated ceiling installationHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Peter · 3 years ago

I had a smooth and great experience with Hope. We were able to come up with an affordable and excellent solution to my situation that other companies could not offer or match. Thank you for your services!

InstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Raymond · 3 years ago

I just used Hope to replace my 20+ year old unit. Ryan went above and beyond to explain pricing, provided a detailed invoice and always showed up on time or early. His guys were very professional and on time also. The price was very compared to current market values with bigger companies. The thing I appreciated…

Install ACHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
★★★★★ mackenzie · 3 years ago

The Hope heating and air representative was on time, and very accurate and thorough with his investigation into our home’s AC problem. He quickly diagnosed the source of the issue to be a faulty hose clamp on the condensate drain pump, which was filling the drain pan and tripping the overflow sensor there for…

CleaningInstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Starr · 3 years ago

This company is top tier!!!!! They listen to my concerns, checked into the situation, troubleshoot and recommend a resolve. Awesome service!!! Highly recommended.

HVAC duct & vent installationInstallationRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Lloyd · 4 years ago

The team came out quickly and installed a new unit for me. I was extremely satisfied with their response.

Installation
★★★★★ Nancy · 4 years ago

Very satisfied with the prompt service and communication with Ryan. Excellent work, would definitely use them again.

Ductless heating & A/C servicesInstallation+ Responsiveness+ Punctuality+ Quality

Show more installation reviews (12 more) →

vs category

Blue = Hope, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (20 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 4.86★ (36 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.91★ (43 reviews)2025-Q3: 4.87★ (31 reviews)2025-Q4: 5.00★ (27 reviews)2026-Q1: 5.00★ (85 reviews)2026-Q2: 4.94★ (85 reviews)2026-Q3: 4.95★ (126 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
57
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
59
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+161 / −0
Professionalism
+190 / −0
Responsiveness
+182 / −0
Punctuality
+177 / −0
Value
+125 / −0

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