HVAC CONTRACTORS · ATLANTA, GA
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Better than 63% of HVAC contractors · #25 of 67

5.0★745 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hope Heating & AC Repair for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “Repair HVAC” · showing 20

★★★★★ Sparkles57 · Edited a day ago

I chose Hope Heating & Air LLC for maintenance of my ac/heating unit because of my previous interaction with this company. Ryan came out made repairs, was professional and honest. I gained a since of trust with his company. Ryan came out on 4-26-23 performed thorough maintenance on my ac unit, professional,…

A/C system maintenanceA/C filter replacementRepair HVAC
★★★★★ JACKIE · Edited 4 months ago

I’ve been using Hope Heating & Air for several years now, and I cannot say enough great things about Ryan and his team. Ryan has serviced both my personal home and all of my rental properties exclusively, and the level of reliability, honesty, and professionalism he brings to every job is unmatched. Whether it’s…

Paid $200–400Great priceHVAC system maintenanceInstall ACHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Adanna · Edited 5 months ago

Ryan is one of the best HVAC guys out there...he is punctual, responsive and extremely professional. I highly recommend his services for both residential and commercial needs...

HVAC duct & vent cleaningCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Kanwar · Edited 6 months ago

Hope Heating was awesome to work with, Ryan knows his stuff and doesn't try to upcharge you. He also gives pointers to save you money on the service. If you have a emergency he makes sure to come out and see after normal hours just to make his customers happy.

Great priceA/C filter replacementHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Caleb · Edited 6 months ago

Honest, professional, cleanliness on time

Paid $400–500Great priceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ clay · Edited 6 months ago

Hope Heating and Air has performed HVAC installation and maintenance for me at several properties. Not only are they extremely knowledgeable and amazingly responsive, but the quality of their work is top notch. You will not find a more trustworthy company for any HVAC need.

HVAC system maintenanceHeating system installationInstall thermostat+ Value
★★★★★ TurnKey · 7 months ago

As a property management company, having reliable and responsive vendors is critical to our operations, and this AC company has consistently delivered. They handle our service calls and installations with professionalism, efficiency, and clear communication. Their team is prompt with scheduling, provides accurate…

Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
★★★★★ Dawn · Edited 7 months ago

Ryan is very professional, I trust him completely he never fails to solve the the problem with my unit I have confidence in recommending him to anyone who need HVAC service. Thanks Ryan

Reasonable priceA/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Eric · Edited 9 months ago

Dwight services our home and every time he does he is professional and efficient delivering a bit more than expected. Hope HVAC delivers the best experience I have had with a HVAC vendor.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ R-D · Edited a year ago

I cannot thank Ryan enough for his prompt service, his professionalism and customer service. This time is year is often the busiest but he took the time same day to diagnose and fix my issue. It goes without saying that he will be my first and only choice but also the first I will recommend!!

HVAC system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · Edited 2 years ago

We had an issue with our AC unit, and Ryan was quick to respond and schedule time with us the next day to take a look. He was right on schedule and found the issue immediately, showing us pictures and walking through the issue and what would need to be done. He made an effort to accommodate our work schedules when…

Ventilated ceiling installationHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ EJ · 3 years ago

From the phone call, Ryan was able to diagnose my AC system. He told me what he thought it was, and said he could handle it while I wasn't even home, as all the work needed was to the unit outside. He was right, very fast, and courteous. I left this morning from a hot house and came home to a cool one. Highly…

A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Starr · 3 years ago

This company is top tier!!!!! They listen to my concerns, checked into the situation, troubleshoot and recommend a resolve. Awesome service!!! Highly recommended.

HVAC duct & vent installationInstallationRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jason · 3 years ago

Very friendly, very helpful, answered all of our questions and resolved the issue quickly!

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Cody · 3 years ago

Arrived in a timely manner on a holiday weekend to give a second opinion , and correctly assessed the issue at hand. Highly recommend using this company , tried using a “big box brand name” company who tried to up sale equipment that was not needed.

Repair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ wayne · 3 years ago

It's Christmas Eve and I work up to a house that was 60 degrees and dropping fast (8 degrees outside). After some investigating, the unit was blowing cold air and the furnace would not ignite. I called my HVAC company, of which I have a service contract, and they were unresponsive and really unwilling to help. I…

Repair HVAC+ Responsiveness+ Professionalism
★★★★★ Frantz · 4 years ago

Ryan was awesome! He picked up when I called and answered all my questions with confidence. He arrived promptly. He worked quickly and thoroughly and got our system running in tip top shape! Thank you Ryan.

Repair HVAC+ Punctuality+ Quality+ Professionalism
★★★★★ Tyler · 4 years ago

Ryan serviced my AC 3 weeks ago. I had been without AC for weeks after other companies trying to repair the AC unit and failing. While his Friday was already packed he made the effort to fit my house in at 8pm to do what he could. The moment he arrived I could tell by his demeanor that this person was going to know…

A/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Christopher · 4 years ago

Ryan was extremely helpful and generous with his time as he was avaliable to visit at 7pm on a Saturday. He was quick and knowledgeable. Definitely saved us from a hit weekend.

Repair HVAC
★★★★★ Jessica · 4 years ago

Ryan was very professional!! Highly recommended!!

A/C system maintenanceRepair HVAC+ Responsiveness+ Punctuality+ Quality

Show more repair HVAC reviews (34 more) →

vs category

Blue = Hope, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (20 reviews)2024-Q2: 5.00★ (31 reviews)2024-Q3: 4.86★ (36 reviews)2024-Q4: 5.00★ (12 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.91★ (43 reviews)2025-Q3: 4.87★ (31 reviews)2025-Q4: 5.00★ (27 reviews)2026-Q1: 5.00★ (85 reviews)2026-Q2: 4.94★ (85 reviews)2026-Q3: 4.95★ (126 reviews)2026-Q4: 5.00★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
57
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
50
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
54
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
59
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
49
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
78

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+161 / −0
Professionalism
+190 / −0
Responsiveness
+182 / −0
Punctuality
+177 / −0
Value
+125 / −0

Compare with