Analyzing 5,405,4785.4M ReviewsFor 14,53414.5K Experts

Experts Reviews · Company report
Hope Heating & AC Repair logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%57+20Reliability 15%50+7.5Craft & service 20%54+10.8Value 10%75+7.5Momentum 8%59+4.7Track record 7%49+3.4Accountability 5%78+3.9Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Hope Heating & AC Repair

Atlanta, GA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 745 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and value; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Hope Heating & AC Repair is better than 57% of HVAC contractors.C
57
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Hope Heating & AC Repair is better than 50% of HVAC contractors.C
50
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Hope Heating & AC Repair is better than 54% of HVAC contractors.C
54
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hope Heating & AC Repair is better than 75% of HVAC contractors.B
75
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hope Heating & AC Repair is better than 59% of HVAC contractors.C
59
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hope Heating & AC Repair is better than 49% of HVAC contractors.C
49
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hope Heating & AC Repair is better than 78% of HVAC contractors.B
78

Reviews for your job

Customers hired Hope Heating & AC Repair for 8 kinds of job.

Hope Heating & AC Repair for a/c preventive maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$112–$939
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C preventive maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “A/C preventive maintenance”

JACKIE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been using Hope Heating & Air for several years now, and I cannot say enough great things about Ryan and his team. Ryan has serviced both my personal home and all of my rental properties exclusively, and the level of reliability, honesty, and professionalism he brings to every job is unmatched. Whether it’s…

Paid $200–400Great priceHVAC system maintenanceInstall ACHeating system repair+ Responsiveness+ Punctuality+ Quality
KanwarLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Hope Heating was awesome to work with, Ryan knows his stuff and doesn't try to upcharge you. He also gives pointers to save you money on the service. If you have a emergency he makes sure to come out and see after normal hours just to make his customers happy.

Great priceA/C filter replacementHVAC system repairHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TurnKey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a property management company, having reliable and responsive vendors is critical to our operations, and this AC company has consistently delivered. They handle our service calls and installations with professionalism, efficiency, and clear communication. Their team is prompt with scheduling, provides accurate…

Great priceVentilated ceiling installationHVAC system repairHVAC system maintenance
Natalia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Working with Ryan from Hope Heating and Air was the best experience. He is very knowledgeable. We did our due diligence of having several contractors come and inspect our A/C when it started giving out and Ryan was by far the best. We installed a new unit with him and he was punctual with arrival and installed…

Reasonable priceInstall ACA/C preventive maintenance
EricLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Dwight services our home and every time he does he is professional and efficient delivering a bit more than expected. Hope HVAC delivers the best experience I have had with a HVAC vendor.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Michael7 months ago★★★★★

Rating only, no written review.

Great priceA/C system maintenanceA/C preventive maintenance

Price

$351+9% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 46%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair188$209–$880
HVAC system maintenance70$37–$292
A/C system maintenance68$54–$441
HVAC system repair64$192–$955
Repair HVAC54$236–$840
Heating system repair44$228–$1.6k
Install AC31$1.5k–$3.2k
Installation31$1.1k–$2.8k

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