Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%85+29.7Reliability 15%78+11.7Craft & service 20%98+19.6Value 10%80+8Momentum 8%59+4.7Track record 7%51+3.6Accountability 5%85+4.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREHope Heating & AC Repair
Atlanta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 745 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Hope Heating & AC Repair is better than 85% of HVAC contractors.A
85
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Hope Heating & AC Repair is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Hope Heating & AC Repair is better than 98% of HVAC contractors.A
98
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hope Heating & AC Repair is better than 80% of HVAC contractors.A
80
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hope Heating & AC Repair is better than 59% of HVAC contractors.C
59
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hope Heating & AC Repair is better than 51% of HVAC contractors.C
51
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hope Heating & AC Repair is better than 85% of HVAC contractors.A
85
Reviews for your job
Customers hired Hope Heating & AC Repair for 8 kinds of job.
Hope Heating & AC Repair for drain cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$420
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$351+9% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 50%Reasonable 46%Overpriced 1%Not sure 3%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 188 | $209–$786 |
| HVAC system maintenance | 70 | $37–$295 |
| A/C system maintenance | 68 | $39–$393 |
| HVAC system repair | 64 | $205–$933 |
| Repair HVAC | 54 | $216–$495 |
| Heating system repair | 44 | $166–$1.2k |
| Install AC | 31 | $1.4k–$3.2k |
| Installation | 31 | $1.1k–$2.8k |
