Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Hopke Sewer & Drain Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%96+13.6Replies to reviews 7%89+6.3Craft & service penalty66−3.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Hopke Sewer & Drain Inc

Eagan, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 75 septic tank services · 4.8★ from 64 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hopke Sewer & Drain Inc is better than 87% of septic tank services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 85% of septic tank services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hopke Sewer & Drain Inc is better than 66% of septic tank services.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 96% of septic tank services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hopke Sewer & Drain Inc is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 89% of septic tank services.A
89

Reviews for your job

Customers hired Hopke Sewer & Drain Inc for 3 kinds of job.

Hopke Sewer & Drain Inc for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 48

All 9 Google reviews tagged “Drain cleaning”

Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Another amazing experience with Hopke! I own an older home with copper pipes. The first time they came out they fixed my bathtub and sink drains in one bathroom very efficiently. I bought the house from a relative so I’ve been very aware of everything in the home for years and I’ve never seen the sink drain faster!…

Plumbing leak repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Carrie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very good company to work with!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Greg was very helpful and professional. Also, arrived on time and made sure the plumbing problem was fixed before he left. Would definitely recommend.

Drain cleaning+ Responsiveness
LukeLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a stopped drain in my basement. Brandon from Hopke showed up quickly and had my drain working in 35 minutes. Fair prices and good people

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Floor drain in the basement was backing up. It was late in the day and I have never hired a plumber before so I took a shot in the dark and called these guys (local company with good reviews). Chuck called me back immediately, and his guy Greg was here shortly after. Greg was awesome, cleared the drain, and…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were referred to Hopke after being scammed by a bigger name plumbing company. We needed our kitchen sink unclogged and Chuck was very transparent on pricing and services over the phone. Brandon came out and cleared our clog! Unfortunately, he had to return a few days later, but was able to successfully clear our…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Barb14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brandon, Derek and Greg did a wonderful job with our plumbing issues. Recommend this company 100%!!! Thank you

Faucet repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
KathleenLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used a few other companies for clearing our main drain of tree roots because our system keeps backing up. The last company we used charged us twice as much as Hopke and still said they couldn't get all the roots cleared. Brandon was here for about an hour and was able to get it all cleared for half of what…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Derek5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Chuck was great. He stopped by to unclog our kitchen drain. Very happy with his service and expertise. Great company!

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$490+19% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 67%Overpriced 0%Not sure 33%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning9$227–$453
Plumbing pipe repair3$305–$1.2k
Toilet repair2$205–$593

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