Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Hopke Sewer & Drain Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%96+13.6Replies to reviews 7%89+6.3Craft & service penalty66−3.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Hopke Sewer & Drain Inc

Eagan, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 75 septic tank services · 4.8★ from 64 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hopke Sewer & Drain Inc is better than 87% of septic tank services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 85% of septic tank services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hopke Sewer & Drain Inc is better than 66% of septic tank services.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 96% of septic tank services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hopke Sewer & Drain Inc is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hopke Sewer & Drain Inc is better than 89% of septic tank services.A
89

Reviews for your job

Customers hired Hopke Sewer & Drain Inc for 3 kinds of job.

Hopke Sewer & Drain Inc for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 43

All 3 Google reviews tagged “Plumbing pipe repair”

Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Another amazing experience with Hopke! I own an older home with copper pipes. The first time they came out they fixed my bathtub and sink drains in one bathroom very efficiently. I bought the house from a relative so I’ve been very aware of everything in the home for years and I’ve never seen the sink drain faster!…

Plumbing leak repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
KelseyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are new home owners and we needed to fix our tub spout. I did some online looking at plumbers in the area and called Hopke. They fit us into their schedule within 36 hours. Greg worked on our issue and was prompt, knowledgeable, and professional. He gave us expert advice and answered all of my questions which I…

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were referred to Hopke after being scammed by a bigger name plumbing company. We needed our kitchen sink unclogged and Chuck was very transparent on pricing and services over the phone. Brandon came out and cleared our clog! Unfortunately, he had to return a few days later, but was able to successfully clear our…

Plumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$490+19% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 67%Overpriced 0%Not sure 33%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning9$227–$453
Plumbing pipe repair3$305–$1.2k
Toilet repair2$205–$593

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