Analyzing 8,664,0648.7M ReviewsFor 24,74324.7K Experts

Experts Reviews · Company report
Horizon Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%87+12.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Horizon Pest Control

Woodland Park, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #174Position by Experts Score among all companies we track in this category. of 315 pest control services · 4.9★ from 3,754 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horizon Pest Control is better than 93% of pest control services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horizon Pest Control is better than 94% of pest control services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horizon Pest Control is better than 96% of pest control services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horizon Pest Control is better than 87% of pest control services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horizon Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horizon Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Horizon Pest Control for 8 kinds of job.

Horizon Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.183
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#98 / 264
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 183 Google reviews tagged “Ant extermination” · showing 20

Alfred8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

As always, James was prompt, knowledgeable, professional, thorough, and courteous ... great experience.

Ant extermination+ Responsiveness+ Punctuality+ Professionalism
H4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Chris was thorough, efficient and a friendly professional. Thanks!

Reasonable priceRodent exterminationBug & insect exterminationAnt extermination
Gail9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have used Horizon Pest Control for several years now, today my contractor found an issue. I called Horizon, they were able to send a technician. Steven is familiar with my home, conscientious and extremely thorough. Thank you all who made this happen.

Paid $140–160Reasonable priceGeneral pest inspectionAnt extermination
james3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Outstanding service - quick an clean

Paid $60–80Reasonable priceHome inspectionBed bug exterminationAnt extermination
TaraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

Tech spends most of his time in his truck. I assume they have a set time they have to show on the property but not actually work. Doesn’t do anything in my house like I ask. Spends about 1 minute in my basement where I have issues. I cancelled my service because I can do better.

Reasonable priceHornet & wasp exterminationRodent exterminationAnt extermination
Rich7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James completed the service in a very professional manner.

Not sureAnt extermination
Jrh8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Our technician, Mr. T, did an excellent & thorough job. He spent time explaining the purpose of pest control strategies used in addition to treating problem areas and identifying potential structural issues which might be contributing factors. We would highly recommend him and Horizon for the excellent quality of service provided.

Paid $40–60Rodent exterminationSpider exterminationGeneral pest inspection
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice. Friendly and knowledgeable

Paid $140–160Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Andrew was very knowledgeable and had excellent tips for remediating our issue.

Paid $1–20Great priceAnt extermination+ Professionalism
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very friendly and addressed all of my concerns while explaining all of the steps he was taking.

Hornet & wasp exterminationGeneral pest inspectionAnt extermination
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Adrian was knowledgeable, efficient and thorough

Paid $200+Reasonable priceBug & insect exterminationAnt extermination
Maria14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Abby is so professional and friendly and thorough. I highly recommend her!

Paid $40–60Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
Dave1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jeff responded and assisted with bee activity leading into the attic. He was extremely professional and efficient.

Reasonable priceHome inspectionGeneral pest inspectionBee extermination+ Professionalism
DonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional, courteous, friendly and thorough. Highly recommend

Reasonable priceHome inspectionBug & insect exterminationAnt extermination
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Will did an excellent job! We are very pleased

Not sureBug & insect exterminationAnt extermination
Marsha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

All suited up in bee keepers garb, Serviceman got the hornets nest and no one got stung! Great job!

Rodent exterminationSpider exterminationGeneral pest inspection
Sheila14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tyler he is very respectful.he does his job well he take his time very carefully give him10 star’s if i could

Paid $120–140Reasonable priceRodent extermination+ Responsiveness+ Punctuality+ Quality
Ravenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We found Shaheym to be very knowledgeable in his field. He explained everything he did and answered all our questions. Shaheym is patient and kind addressing all of our concerns which is most appreciated.

Paid $40–60Reasonable priceRodent exterminationSpider exterminationAnt extermination
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Patrick was our service Tech. He was very informative about our situation, thorough in his explanations about the treatment he would be doing … Highly recommend Horizon Pest Control.

Reasonable priceAnt extermination
RidgewoodLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

Not impressed. Very cursory treatment. Disappointed. Would not recommend.

Paid $200+OverpricedAnt extermination

Show more ant extermination reviews (163 more) →

Price

$142+26% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 70%Overpriced 2%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection509$61–$168
General pest inspection391$61–$133
Rodent extermination277$86–$323
Hornet & wasp extermination212$96–$282
Bug & insect extermination202$61–$141
Ant extermination182$81–$246
Bee extermination88$188–$426
Spider extermination87$83–$173

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