Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Google reviewers rate Horizon Window Care 4.9 out of 5 based on 370 reviews, noting the owner responds to 94 percent of feedback. Customers frequently praise the crew for punctuality, professional communication, and efficient window installation or repair services. They also appreciate that staff clean the work area before leaving. However, some low-star reviews cite issues with missed appointments, unreturned calls, and measurement errors that resulted in wasted materials.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
370 Google reviews we collected
Phrases our text analysis found in 287 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tony and his crew are very experienced and professional.”
“Do not do business with these people, when I called the receptionist she was rude and put the blame on me.”
“Crew was on time and efficient with the installation of my windows.”
“imagine waiting on a four hour install time with a no show.”
“The employees are professional, courteous, did a really great job and cleaned up prior to leaving.”
“Terrible experience.”
“I would definitely recommend Horizon to others needing window services.”
“STAY AWAY”
“Quote was reasonable as well as the timeline for delivery and installation.”
“The black gentleman failed to mention that I needed to pay him now, only simply mentioning that It would be deducted from the overall price.”
“tlemen who came to my home from Horizon Window Care were friendly and explained the process of ordering the glass, who would be contacting me with the…”
“They came short staffed - not their fault - but let me know right up front what they could do in the time they had.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Horizon Window Care for 8 kinds of job. Pick one to see what they paid and said.
GREAT JOB,! ON TIME,ON SCHEDULE! VERY HELPFUL! COURTEOUS AND MADE THE DELIVERY EASY AND FAST! THANKS VERY MUCH!
Crew was on time and efficient with the installation of my windows. They were also courteous and worked around my work meetings.
This is our first experience with the company and we are happy with the outcome. The employees are professional, courteous, did a really great job and cleaned up prior to leaving. I would definitely recommend Horizon to others needing window services.
The gentlemen who came to my home from Horizon Window Care were friendly and explained the process of ordering the glass, who would be contacting me with the estimate of the repair, and the time frame in which it the job would be completed. It was easy and pleasant and I look forward to them returning to complete…
Tony and Dave were out at our home to replace roughly 20 windows and did a wonderful job. They were courteous, respected our house and even dealt with two dogs that we have in the house. I highly recommend them and they are good representatives of their company and good agents for Milgard.
Drew and David were truly helpful, communicative and hard working. They came short staffed - not their fault - but let me know right up front what they could do in the time they had. I appreciated their help so much!! Would hire them again in a second!
4.9 ★★★★★ 370 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tony and his crew are very experienced and professional. Job well done!
Thanks Scott!
They did a great job!
Very polite and professional.
Thanks, Carmen! We truly appreciate your fantastic feedback!
Forest and crew are very polite. Their work was quick and easy. Thanks so much!
Thanks, Robin! We're so glad Forest and the crew made your window project quick and easy. Reach out anytime you need us again!
GREAT JOB,! ON TIME,ON SCHEDULE! VERY HELPFUL! COURTEOUS AND MADE THE DELIVERY EASY AND FAST! THANKS VERY MUCH!
Dennis, thanks so much for the fantastic feedback! We appreciate your support!
Professional and courteous!
Thanks Joan!
Service representative courteous and highly professional.
Thanks Lawrence! We always strive to deliver professional and courteous service, and it's wonderful to know our team hit the mark for you.
Forest and the team were excellent . Clean , friendly , and professional
Glad to hear Forest and the team provided such excellent service! We appreciate you noting the cleanliness, friendliness, and professionalism.
Very courteous and knowledgeable
Thank you, Claudia! We're thrilled our team's courtesy and knowledge made your experience a great one. Reach out anytime you need more glass or window care!
Crew was on time and efficient with the installation of my windows. They were also courteous and worked around my work meetings.
Thanks for the feedback :)
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
