Experts Reviews · Company report
Horizon Window Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Horizon Window Care

Lake Elsinore, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 25 egress window installation · 4.9★ from 370 Google reviews

Report card

Percentile vs other egress window installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horizon Window Care is better than 88% of egress window installation.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horizon Window Care is better than 85% of egress window installation.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horizon Window Care is better than 89% of egress window installation.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horizon Window Care is better than 100% of egress window installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horizon Window Care is better than 100% of egress window installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horizon Window Care is better than 100% of egress window installation.A
100

Reviews for your job

Customers hired Horizon Window Care for 8 kinds of job.

Horizon Window Care for general window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “General window replacement” · showing 20

Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

Tony and his crew are very experienced and professional. Job well done!

Not sureGeneral window replacement
Chad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

They did a great job!

Reasonable priceGeneral window replacement
Carmen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very polite and professional.

Reasonable priceGeneral window replacement
12345ApariciosLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Crew was on time and efficient with the installation of my windows. They were also courteous and worked around my work meetings.

General window replacement
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This is our first experience with the company and we are happy with the outcome. The employees are professional, courteous, did a really great job and cleaned up prior to leaving. I would definitely recommend Horizon to others needing window services.

Reasonable priceGeneral window replacement
KeitheleyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The gentlemen who came to my home from Horizon Window Care were friendly and explained the process of ordering the glass, who would be contacting me with the estimate of the repair, and the time frame in which it the job would be completed. It was easy and pleasant and I look forward to them returning to complete…

Reasonable priceGeneral window replacement
Susie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Drew and David were truly helpful, communicative and hard working. They came short staffed - not their fault - but let me know right up front what they could do in the time they had. I appreciated their help so much!! Would hire them again in a second!

General window replacement
LeeAnn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Horizon Window came out to replace 28 windows on a manufacture warranty. The crew was on time, polite, communicative and my home was kept very clean. The rep noted that I had two other windows that had damage and needed to be replaced. They measured the 2 windows and started the process for me. I am so grateful for…

Not sureGeneral window replacement
patti7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

‘A true and knowledgeable professional. Prompt service. I definitely will utilize their service again.

Great priceGeneral window replacement
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tony was outstanding in getting my Jeld-win window installed. I am very impressed with Horizon’s communication capabilities. From start to finish, I always felt that I knew what was happening.

Reasonable priceGeneral window replacement
RonyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Polite and professional

Reasonable priceGeneral window replacement
PatLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very pleasant to deal with. Would like these two back for next replacement...

Great priceGeneral window replacementDouble pane window installation & replacementStorm window installation & replacement
Ray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great window replacement, Drew, David and Forest, Thank you for clean Job.

General window replacement
Nena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was very happy to have this reliable company to come with in 2 days into my house, and gave us a professional estimate.

Reasonable priceSliding glass door installation & replacementGeneral window replacement
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

All three technicians arrived promptly, were very courteous and professional. They replaced our window efficiently and with no mess. They also cleaned the new window until it was absolutely sparkling clean I would highly recommend them.

Great priceGeneral window replacement
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This was a no charge window warranty claim.....

Great priceGeneral window replacement
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

OMG, these guys were amazing! What a difference from the former installers. They were so pleasant and helpful. They helped me with some measurements that I couldn’t get to. Very efficient and answered my Granddaughter’s 50 million questions!

Not sureGeneral window replacement
Young8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Drew and David were great. They were very friendly and careful with their work. The took the time to clean up their work space and left it as it was or even cleaner. They worked fast install so many windows (15+) and the work was done very well. I would definitely recommend Drew and David from Horizon window. Thank you guys!

General window replacementDouble pane window installation & replacement
Kenneth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Drew and Tony arrived on time and did a great job. We could not be more pleased. We highly recommend them.

Not sureSliding glass door installation & replacementGeneral window replacementVinyl window installation & replacement
Moira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Forest and his crew were prompt and professional and thorough. They left all the areas pristine!

Great priceGeneral window replacement

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 49%Overpriced 0%Not sure 17%

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