Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts

Experts Reviews · Company report
Horizon Window Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Horizon Window Care

Lake Elsinore, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 25 egress window installation · 4.9★ from 370 Google reviews

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Report card

Percentile vs other egress window installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horizon Window Care is better than 88% of egress window installation.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horizon Window Care is better than 85% of egress window installation.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horizon Window Care is better than 89% of egress window installation.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horizon Window Care is better than 100% of egress window installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horizon Window Care is better than 100% of egress window installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horizon Window Care is better than 100% of egress window installation.A
100

Reviews for your job

Customers hired Horizon Window Care for 8 kinds of job.

Horizon Window Care for vinyl window installation & replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Vinyl window installation & replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Vinyl window installation & replacement”

Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tony and Dave were out at our home to replace roughly 20 windows and did a wonderful job. They were courteous, respected our house and even dealt with two dogs that we have in the house. I highly recommend them and they are good representatives of their company and good agents for Milgard.

Great priceVinyl window installation & replacementGeneral door installationDouble pane window installation & replacement
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We're very pleased, beautiful, and just what we were hoping for! Nicely and professionally installed as well!

Reasonable priceVinyl window installation & replacement
Katherine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Appt was to measure for double paned window order replacement. Very friendly service.

Reasonable priceVinyl window installation & replacementDouble pane window installation & replacement
Kenneth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Drew and Tony arrived on time and did a great job. We could not be more pleased. We highly recommend them.

Not sureSliding glass door installation & replacementGeneral window replacementVinyl window installation & replacement
Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Arrived on time. Professional and friendly service.

Reasonable priceVinyl window installation & replacement
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Forest, Drew and David were amazing during the install. Very professional, fast and attention to detail was above what i expected.

Great priceVinyl window installation & replacement
PeterLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We just experienced our first heavy rain since the installation of our new Crystal windows by Horizon Window Care. We should have replaced the 40+ year old windows sometime ago. The house is warmer with double panes, transmits less UV light and much of the outside noise is gone. If you are in the market for a…

Great priceVinyl window installation & replacement
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very punctual, excellent installation and very nice people.

Not sureVinyl window installation & replacement
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived promptly, completely job without incident. Very professional and courteous

Reasonable priceVinyl window installation & replacement
Tonja7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony was efficient, polite, and knowledgeable.

Glass installationVinyl window installation & replacementWindow frame repair & replacement+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick and courteous service!

Vinyl window installation & replacement+ Responsiveness+ Punctuality+ Professionalism
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Horizon Home Heroes did an excellent job installing the windows and sliding glass door in my home. They were able to handle a minor unanticipated issue quickly without delaying the installation. The installers were very professional and extremely considerate. I was working from home and they would check in with me…

Double pane window installation & replacementSliding glass door installation & replacementVinyl window installation & replacement+ Responsiveness+ Punctuality+ Quality
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Vinyl window installation & replacement+ Responsiveness+ Punctuality+ Quality
Ron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Vinyl window installation & replacement+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 49%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
General window replacement75—
Window repair33—
Sliding glass door installation & replacement27—
Window installation19—
Double pane window installation & replacement16—
Vinyl window installation & replacement14—
Glass installation13—
Window frame repair & replacement6—

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