Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Horne Mazda Avondale Parts & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Horne Mazda Avondale Parts & Service

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horne Mazda Avondale Parts & Service is better than 81% of oil change services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horne Mazda Avondale Parts & Service is better than 95% of oil change services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horne Mazda Avondale Parts & Service is better than 53% of oil change services.C
53
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.

Horne Mazda Avondale Parts & Service for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 40

All 37 Google reviews tagged “Auto maintenance” · showing 20

Cilicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★

I brought my vehicle to Horne Mazda to have a hitch installed before my upcoming move. When my vehicle was returned, the infotainment screen had been damaged. No one informed me of the damage, I discovered it myself. When I brought it to their attention, I was told that this type of damage “just happens” with my…

Auto maintenanceGeneral repairs & maintenance
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Horne mazda service always goes out of their way to give us amazing service.

Auto maintenanceOil changeWheel alignment
MelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional, quick, thorough, friendly and a comfortable waiting area. I highly recommend!

Auto maintenanceOil changeTire rotations
Juan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Service was good. Staff was courteous and knowledgeable.

Auto battery maintenanceAuto maintenanceBrakes
ErikaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Good team very good work

Auto maintenanceOil changeVehicle Inspection
DrLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Reps (Christian & Maria) are always very friendly and greet me with a smile , and a bill once my vehicle has been serviced (smile)…they are always personable and respectful. Glad yo work with them

Air & cabin filter replacementAuto maintenanceOil change
Bradley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I like how they video taped the inspection and sent to me with recommendations.

Auto maintenanceBatteryOil change
TonyLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Used Mazda app to schedule service without any issue. Only minor complaint is one item on the Mazda Required Maintenance package list wasn't done, Lubricate All Locks & Hinges.

Auto maintenanceGeneral repairs & maintenanceOil change
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christian Munoz went above and beyond with his excellent customer service when I brought my car in. He is truly the best. I noticed my car was listed as a pre-owned (it isn't) and he did everything to get the contract changed so that the repairs I need are covered. Kudos to him.

Auto maintenanceBatteryAuto engine diagnostic
Sarah12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Work was fast and very professional. I'll be back!

Air & cabin filter replacementAuto maintenanceOil change
Bianca12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service as always! Thank you Horne Mazda.

Air & cabin filter replacementAuto maintenanceOil change
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

good experience. done quickly. grease marks left on my dash and headliner

Auto maintenanceVehicle Inspection
Sherrie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Great work, great communication, only my tech left grease/dirt on my steering wheel. Easy to clean off. But would like tech to be more careful. Thank you

Auto maintenance
Suzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great all around service when we purchased a new car! In fact we went to just look at cars and ended up buying without pressure ! The entire staff, John Rodriguez, Nick Nicholas and Dave Potts were outstanding. We will definitely buy our next car there! S.Mitchell

Air & cabin filter replacementAuto body & trim replacementAuto maintenance
Nana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my vehicle in for a routine auto maintenance. Everyone was very friendly and super-helpful! The service was quick but very detailed, and I received a video at the end outlining the work performed on my car. Will definitely recommend! Thanks to the team at service/repairs! I enjoyed their business and will be back again.

Auto maintenanceOil changeTire rotations
Alicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Maria is a great service rep! She was super sweet and great to work with!

Auto maintenance
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Car looks great and runs great!

Auto maintenanceAuto engine diagnosticAuto interior vacuuming
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bought a new 2020 CX-9 Sport and they have taken such good care of me since with all my services. Love to see the same staff over the years. No bad experiences everyone is on top of their jobs and kind.

Air & cabin filter replacementAuto maintenanceBattery
JoeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Christian was very friendly and very helpful

Auto maintenanceBody & TrimWheel alignment
Amanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love this place!

Auto maintenance

Show more auto maintenance reviews (17 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change139—
General repairs & maintenance76—
Tire rotations55—
Vehicle Inspection41—
Air & cabin filter replacement40—
Auto maintenance37—
Tires24—
Wheel alignment21—

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