Auto repair shop · Avondale, AZ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 80 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★422 Google reviews · 20 photos
89%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Horne Mazda Avondale Parts & Service 4.8 out of 5 based on 422 reviews, with the owner responding to 96% of them. Customers frequently praise the staff for their friendliness, professional communication, and the provision of video updates during inspections. Services mentioned include oil changes, battery replacements, and parts availability. However, several low-star reviews cite significant delays in service completion and a lack of proactive communication regarding vehicle status or discovered damage.
Google rating: 4.8 out of 5 from 422 reviews (89% five-star).
Reviews on this page: 422 Google reviews (236 with written comments, 1 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: June 29, 2026.
Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horne Mazda Avondale Parts & Service: 81/100 on this factor. Category median: 83.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horne Mazda Avondale Parts & Service: 77/100 on this factor. Category median: 77.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horne Mazda Avondale Parts & Service: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horne Mazda Avondale Parts & Service: 53/100 on this factor. Category median: 100.C
53
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
422 Google reviews we collected
4.8of 5
5 stars37489%
4 stars348%
3 stars51%
2 stars20%
1 star72%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
97%praise
Praise25397%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9034%
Speed & response5521%
Quality & results4919%
Communication239%
Would recommend218%
Price & value125%
Honesty & trust114%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My first visit to Horne Mazda for a battery replacement was professional and friendly.”
“Oil change was pretty fast, other employees are kind too (opening doors for customers and greetings).”
“Horne mazda service always goes out of their way to give us amazing service.”
“When my vehicle was returned, the infotainment screen had been damaged.”
“He sat down and explained what the inspection showed and answered my questions.”
“I was assured that someone would follow up with me to resolve the matter, but it has now been two weeks with no communication or resolution.”
“I would highly recommend getting a car serviced at this dealership.”
“We will not be buying Mazda again—and we absolutely do not recommend this dealership or their service department.”
“Definitely did not expect to leave with a new vehicle but I couldn’t walk out on the GREAT DEAL!”
“They use RevolutionParts which makes buying parts online better than any other method (not an ad, genuinely good job by RP).”
People customers mention
Munoz3 reviews
Joseph3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job. Pick one to see what they paid and said.
CCilicia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★
I brought my vehicle to Horne Mazda to have a hitch installed before my upcoming move. When my vehicle was returned, the infotainment screen had been damaged. No one informed me of the damage, I discovered it myself.
When I brought it to their attention, I was told that this type of damage “just happens” with my…
Auto maintenanceGeneral repairs & maintenance
EEvelim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
Air & cabin filter replacementTiresOil change
MMaylim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
Air & cabin filter replacementTiresGeneral repairs & maintenance
AAdamLocal Guide · 122 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
This hands down the best dealership I've ever dealt with. The service department is beyond great.
AAustin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I travel a lot for work, and love taking care of my Mazdas. This crew is by far the best Mazda parts counter across AZ, NM, and TX. Lowest prices, best availability, and great online parts catalog. They use RevolutionParts which makes buying parts online better than any other method (not an ad, genuinely good job by…
YYadiLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Craig, Ruben, Larry & Joe
What a great Team right there ...
EXCELLENT CUSTOMER SERVICE!!!
Thank you guys 😊
We really appreciate you 👍🏽
I brought my vehicle to Horne Mazda to have a hitch installed before my upcoming move. When my vehicle was returned, the infotainment screen had been damaged. No one informed me of the damage, I discovered it myself.
When I brought it to their attention, I was told that this type of damage “just happens” with my model, despite owning my vehicle for four years without experiencing this issue. I was assured that someone would follow up with me to resolve the matter, but it has now been two weeks with no communication or resolution.
While I understand that mistakes can happen, I was disappointed by the lack of transparency and the failure to follow through on the promised resolution. I hope the dealership will address this matter and improve its communication and customer service going forward.
Services: Tires, Service not listed
Services: Auto maintenance, General repairs & maintenance
Response from the owner · Edited 2 years ago
We appreciate your positive feedback about Cristian, at Horne Mazda Avondale Parts & Service. He indeed aims to provide excellent service. Wishing you safe travels on the road ahead.
B
Bryan VillegasLocal Guide · 24 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
I brought my Vehicle here for warning lights for the mild hybrid system and the iStop function malfunction, and engine malfunction. I dropped it off on Monday 7a.m. right when the service department opened. After the take in inspection my vehilce has just been sitting in the same spot for two days. Today will be the third day and it's still in the same spot ( My Mazda app shows the location of the vehicle). I was able to get a rental through work while they figure out the problem and let me know so I can get a courtesy vehicle. I only have this vehicle for a couple of days and i'm about to not be able to make it to work tomorrow because they are dragging their feet. This is the only vehicle in my household and its ridiculous that they have not even looked at it yet. I brought it here because of the good reviews. I'm starting to be very sorry i did. (Update pending)
Update: they looked at my vehicle this morning. And got back to me about the issue. While it did take them a couple of days to just look at it I'm starting to see why the reviews are positive. Their not at five stars yet but they have the possibility 😉.
Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Battery
E
Evelim C. Cuellar6 reviewsiTotal number of Google reviews Evelim has written across all businesses on Google Maps, not just this one.
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
Services: Air & cabin filter replacement, Tires, Oil change
M
Maylim C Cuellar5 reviewsiTotal number of Google reviews Maylim has written across all businesses on Google Maps, not just this one.
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Oil change
A
Adam SmithLocal Guide · 122 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
I travel a lot for work, and love taking care of my Mazdas. This crew is by far the best Mazda parts counter across AZ, NM, and TX. Lowest prices, best availability, and great online parts catalog. They use RevolutionParts which makes buying parts online better than any other method (not an ad, genuinely good job by RP). Even though most of my time is spent in Texas, I still make sure all of the parts for my Mazdas come from Horne.
L
Luis “Mr.Kopriti” GlinosLocal Guide · 555 reviewsiTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
We will never buy another Mazda again—this experience has been a nightmare.
We purchased a 2021 Mazda CX-5 brand new, and it’s turned out to be nothing but a lemon. The vehicle has had multiple issues and recalls, and to make matters worse, the service experience has been just as disappointing.
Most recently, the driver’s door started malfunctioning due to electrical shorts. We took it to the dealership for diagnostics and were shocked when they quoted over $7,000 for repairs. They claimed the door harness connector was corroded and that the pins were broken—blaming it on overspray from a previous repair.
We followed up with the body shop that last worked on the car (after it was hit by highway debris), and they promptly provided detailed documentation and photos proving they never even disconnected the door. Their transparency and professionalism stood in stark contrast to the dealership.
When we returned to the dealership—reminding them that they had actually worked on the car before that incident, including repainting it under warranty due to chipping and flaking—they dismissed the body shop’s evidence and claimed the photos were “staged,” offering no proof whatsoever to support that claim.
Between the vehicle’s ongoing problems, the finger-pointing, and the lack of accountability, this has been one of the worst car ownership experiences we've ever had.
We will not be buying Mazda again—and we absolutely do not recommend this dealership or their service department.
Y
Yadi HandyLocal Guide · 63 reviewsiTotal number of Google reviews Yadi has written across all businesses on Google Maps, not just this one.
Christian was SUPER helpful. He sincerely cared about my situation and called me back when he said he would. (Rare in today's customer service) you should be grateful for his work ethic.
Services: Vehicle Inspection
Response from the owner · 3 years ago
Thank you, Jos, for taking time out of your day to leave these kind praises of our team. We strive to always be helpful and provide great communication to our valued customers. Do not hesitate to let us at Horne Mazda Avondale Parts & Service know if there is anything else we can do for you.
S
SUGAr Penalosa13 reviewsiTotal number of Google reviews SUGAr has written across all businesses on Google Maps, not just this one.
Jerry helped me a lot. This is my 2nd purchase in Mazda Horne. They never disappoint! I am loving my previous cx5 and I am so happy that Jerry got me a latest one. Thank you so much! 😊
Response from the owner · a year ago
We're delighted you enjoyed your experience with our team and are happy to hear about your new CX-5. Thank you for your continued loyalty to Horne Mazda Avondale Parts & Service! Wishing you many wonderful miles ahead.
