How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREHorne Mazda Avondale Parts & Service
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.
Horne Mazda Avondale Parts & Service for auto maintenance
Clear ✕All 37 Google reviews tagged “Auto maintenance”
I brought my vehicle to Horne Mazda to have a hitch installed before my upcoming move. When my vehicle was returned, the infotainment screen had been damaged. No one informed me of the damage, I discovered it myself. When I brought it to their attention, I was told that this type of damage “just happens” with my…
Horne mazda service always goes out of their way to give us amazing service.
Professional, quick, thorough, friendly and a comfortable waiting area. I highly recommend!
Service was good. Staff was courteous and knowledgeable.
Good team very good work
Reps (Christian & Maria) are always very friendly and greet me with a smile , and a bill once my vehicle has been serviced (smile)…they are always personable and respectful. Glad yo work with them
I like how they video taped the inspection and sent to me with recommendations.
Used Mazda app to schedule service without any issue. Only minor complaint is one item on the Mazda Required Maintenance package list wasn't done, Lubricate All Locks & Hinges.
Christian Munoz went above and beyond with his excellent customer service when I brought my car in. He is truly the best. I noticed my car was listed as a pre-owned (it isn't) and he did everything to get the contract changed so that the repairs I need are covered. Kudos to him.
Work was fast and very professional. I'll be back!
Great service as always! Thank you Horne Mazda.
good experience. done quickly. grease marks left on my dash and headliner
Great work, great communication, only my tech left grease/dirt on my steering wheel. Easy to clean off. But would like tech to be more careful. Thank you
Great all around service when we purchased a new car! In fact we went to just look at cars and ended up buying without pressure ! The entire staff, John Rodriguez, Nick Nicholas and Dave Potts were outstanding. We will definitely buy our next car there! S.Mitchell
I took my vehicle in for a routine auto maintenance. Everyone was very friendly and super-helpful! The service was quick but very detailed, and I received a video at the end outlining the work performed on my car. Will definitely recommend! Thanks to the team at service/repairs! I enjoyed their business and will be back again.
Maria is a great service rep! She was super sweet and great to work with!
Car looks great and runs great!
Bought a new 2020 CX-9 Sport and they have taken such good care of me since with all my services. Love to see the same staff over the years. No bad experiences everyone is on top of their jobs and kind.
Christian was very friendly and very helpful
Love this place!
Nice customer service, inspection and video.
Joseph was very helpful and prompt in responding to my calls/questions about my service!
The service rep, Joseph, and his mechanic were awesome! They were extremely fast, thorough, and communicative. Perfect customer service.
My dash lights suddenly all came on, and my speedometer stopped functioning, all while driving. I scheduled my appointment online, and my appointment was kept on time. I described my problems, was given a loaner, and sent on my way. During repairs, additional issues were found. I received a text with a link to…
Absolutely love the inspection video of the car and the digital estimate to approve online.
Professional and polite
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 139 | — |
| General repairs & maintenance | 76 | — |
| Tire rotations | 55 | — |
| Vehicle Inspection | 41 | — |
| Air & cabin filter replacement | 40 | — |
| Auto maintenance | 37 | — |
| Tires | 24 | — |
| Wheel alignment | 21 | — |
