Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Horne Mazda Avondale Parts & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Horne Mazda Avondale Parts & Service

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horne Mazda Avondale Parts & Service is better than 81% of oil change services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horne Mazda Avondale Parts & Service is better than 95% of oil change services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horne Mazda Avondale Parts & Service is better than 53% of oil change services.C
53
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.

Horne Mazda Avondale Parts & Service for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 39

All 20 Google reviews tagged “Battery”

BryanLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

I brought my Vehicle here for warning lights for the mild hybrid system and the iStop function malfunction, and engine malfunction. I dropped it off on Monday 7a.m. right when the service department opened. After the take in inspection my vehilce has just been sitting in the same spot for two days. Today will be…

Electrical repairGeneral repairs & maintenanceElectrical
LawrenceLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Emergency situation and they got me back on the road within 90 minutes!!

Auto battery maintenanceBattery
Bradley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I like how they video taped the inspection and sent to me with recommendations.

Auto maintenanceBatteryOil change
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christian Munoz went above and beyond with his excellent customer service when I brought my car in. He is truly the best. I noticed my car was listed as a pre-owned (it isn't) and he did everything to get the contract changed so that the repairs I need are covered. Kudos to him.

Auto maintenanceBatteryAuto engine diagnostic
ChristiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

sensor malfunction

BatteryAuto engine diagnosticOil change
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bought a new 2020 CX-9 Sport and they have taken such good care of me since with all my services. Love to see the same staff over the years. No bad experiences everyone is on top of their jobs and kind.

Air & cabin filter replacementAuto maintenanceBattery
John15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

First, the good... I had a quick introduction to the service dept. when I pruchsed my car on monday, 1/30. The following wed. I had to bring it in to replace a bad battery, and I had some questions. The service advisor, the service manager, and other employees were very friendly, knowledgeable and answered all of…

Battery
MarkLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service rep, Joseph, and his mechanic were awesome! They were extremely fast, thorough, and communicative. Perfect customer service.

Auto battery maintenanceAuto maintenanceBattery
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My dash lights suddenly all came on, and my speedometer stopped functioning, all while driving. I scheduled my appointment online, and my appointment was kept on time. I described my problems, was given a loaner, and sent on my way. During repairs, additional issues were found. I received a text with a link to…

Auto battery maintenanceAuto maintenanceBattery
Paula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I bought 4 new tires and they fixed the left axle which was leaking grease. I am very pleased with the excellent service I received. Thank You

BatteryWheel alignment
Brandi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brought my daughters car in to be looked at and repaired. Horne Mazda was great and our service tech Joseph was absolutely amazing!! Definitely recommend taking your Mazda in and ask for Joseph! They’ll treat you right!

BatteryElectricalCarburetor cleaning
StephanieLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They were very polite and efficient. The only downside was that they left my back passenger window slightly open during the car wash and didn't tell me. I really didn't appreciate that they didn't even tell me.

BatteryOil changeTires
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First of all everyone was very friendly and helpful! The gentleman that worked with me was a good listener and made me feel that he was really there to meet my needs. Also the waiting room was very nice. I will definitely recommend this business! James McDaniel

Battery
CC13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Garrett was Great!

BatteryOil change
KeyluvLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Battery
Laura3 years ago★★★★★

Rating only, no written review.

BatteryOil changeVehicle Inspection
GabeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnostic
Guruprasath2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryAuto engine diagnostic
Cynthia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
PerinLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryAuto engine diagnostic+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change139—
General repairs & maintenance76—
Tire rotations55—
Vehicle Inspection41—
Air & cabin filter replacement40—
Auto maintenance37—
Tires24—
Wheel alignment21—

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