How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREHorne Mazda Avondale Parts & Service
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.
Horne Mazda Avondale Parts & Service for oil change
Clear ✕All 139 Google reviews tagged “Oil change” · showing 40
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!
Excellent service. Staff was very helpful. I would highly recommend getting a car serviced at this dealership.
My first visit to Horne Mazda for a battery replacement was professional and friendly.
Everything was great, service guy was informative, professional and friendly. Best experience at a dealership so far. Was quick and efficient
Nice dealership. Great service, very friendly.
Efficient, timely, friendly service provided with short notice.
I forgot my credit card(senior moment I guess) and they allowed me to call my husband and give them the credit card number over the phone. Thank you.
Horne mazda service always goes out of their way to give us amazing service.
Everyone at Mazda is really nice and helpful. Thanks!
Professional, quick, thorough, friendly and a comfortable waiting area. I highly recommend!
Excellent service better than I ever had at a dealer or any other place. When they say it will be an hour, but done earlier. Excellent knowledge of product and services
I love the way they document everything give you a video, clean the car at the end they are thorough and professional
Marlena was awesome! The mechanic that did the maintenance on my CX-30 did a great job! Thank You
Service was good. Staff was courteous and knowledgeable.
In for oil change tire rotation. In & out 1:15.
Quickly done at a reasonable cost with excellent evaluation of vehicle as well as service Marlena and Elijah did a great job
They were fast and provided a video of my car and all the details and they washed it when they were finished. Great experience.
Routine maintenance went well but I was disappointed with the rear taillight diagnostic and subsequent estimate.
Marlena greeted and facilitated our visit with ease.
Excellent service
Great service, very friendly staff!!
Good team very good work
Wonderful service
Marlena was fantastic. Explained everything and the video of my vehicle inspection was awesome.
Services was great and very professional
I had a great experience and my vehicle was well taken care of. At first there was a problem finding info for my car, but Christian Munoz went above and beyond to make sure everything worked out. I highly recommend this dealership and Christian Munoz. Great customer service, great atmosphere, and great service!
Reps (Christian & Maria) are always very friendly and greet me with a smile , and a bill once my vehicle has been serviced (smile)…they are always personable and respectful. Glad yo work with them
I like how they video taped the inspection and sent to me with recommendations.
Used Mazda app to schedule service without any issue. Only minor complaint is one item on the Mazda Required Maintenance package list wasn't done, Lubricate All Locks & Hinges.
Work was fast and very professional. I'll be back!
Team is great friendly, fast and thorough.
First time to use them and was easy to get an appointment and was kept up to date and was clean when picked up
Cristian was extremely helpful. Very knowledgeable regarding service I needed. Felt very well taken care of
Me parece muy buen servicio en general 👍
I was greeted upon arrival and the waiting room is clean.
Video inspection was great to have! Quick and friendly service!
Very professional, approached me in the drive aisle when I arrived, physically went over the car in front of me, explained the services, texted and verbally went over inspection results and recommended repairs, tech performed service in a timely manner, all this done with a smile and pleasant attitude - not…
Great service as always! Thank you Horne Mazda.
Anthonie was super nice. I asked a million questions about my car and he was happy to answer all of them he didn’t seem bothered at all! Thank you for the great customer service.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 139 | — |
| General repairs & maintenance | 76 | — |
| Tire rotations | 55 | — |
| Vehicle Inspection | 41 | — |
| Air & cabin filter replacement | 40 | — |
| Auto maintenance | 37 | — |
| Tires | 24 | — |
| Wheel alignment | 21 | — |
