Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Horne Mazda Avondale Parts & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Horne Mazda Avondale Parts & Service

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Horne Mazda Avondale Parts & Service is better than 81% of oil change services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Horne Mazda Avondale Parts & Service is better than 95% of oil change services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Horne Mazda Avondale Parts & Service is better than 53% of oil change services.C
53
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Horne Mazda Avondale Parts & Service is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.

Horne Mazda Avondale Parts & Service for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 64

All 25 Google reviews tagged “Tires”

Cilicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★

I brought my vehicle to Horne Mazda to have a hitch installed before my upcoming move. When my vehicle was returned, the infotainment screen had been damaged. No one informed me of the damage, I discovered it myself. When I brought it to their attention, I was told that this type of damage “just happens” with my…

Auto maintenanceGeneral repairs & maintenance
Evelim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!

Air & cabin filter replacementTiresOil change
Maylim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I'd like to thank my service advisor, Josh Ballard. He sat down and explained what the inspection showed and answered my questions. Nicest guy I've met so far since I was able to understand what I needed. Best service advisor I've gotten at Horne Mazda!

Air & cabin filter replacementTiresGeneral repairs & maintenance
MelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional, quick, thorough, friendly and a comfortable waiting area. I highly recommend!

Auto maintenanceOil changeTire rotations
PhilLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Marlena was awesome! The mechanic that did the maintenance on my CX-30 did a great job! Thank You

Wiper blade installationOil changeTires
AnnamarieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They were fast and provided a video of my car and all the details and they washed it when they were finished. Great experience.

BrakesOil changeTire rotations
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Marlena was fantastic. Explained everything and the video of my vehicle inspection was awesome.

Air & cabin filter replacementGeneral repairs & maintenanceOil change
DrLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Reps (Christian & Maria) are always very friendly and greet me with a smile , and a bill once my vehicle has been serviced (smile)…they are always personable and respectful. Glad yo work with them

Air & cabin filter replacementAuto maintenanceOil change
Douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I was taken care for very well and promptly and everyone was so friendly and helpful. Thank you for that!😁

General repairs & maintenanceTires+ Value
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Anthonie was super nice. I asked a million questions about my car and he was happy to answer all of them he didn’t seem bothered at all! Thank you for the great customer service.

Oil changeTire rotationsTires
Suzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great all around service when we purchased a new car! In fact we went to just look at cars and ended up buying without pressure ! The entire staff, John Rodriguez, Nick Nicholas and Dave Potts were outstanding. We will definitely buy our next car there! S.Mitchell

Air & cabin filter replacementAuto body & trim replacementAuto maintenance
Rosa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did all the service needed to my car and finish in a timely manner.

General repairs & maintenanceTires
Angelita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I loved the video to show you the examination of the vehicle. Great idea!

Customer photo from Angelita's review
General repairs & maintenanceTires
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had to get a tire replaced due to a large puncture near the sidewall, my service advisor let me know they didn’t have it in stock so they ordered it and gave me an eta. They were able to provide me with a comparable loaner CX5 while they waited for the new tire. Once the repair was completed I got a txt with a video…

Tires
Nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My dash lights suddenly all came on, and my speedometer stopped functioning, all while driving. I scheduled my appointment online, and my appointment was kept on time. I described my problems, was given a loaner, and sent on my way. During repairs, additional issues were found. I received a text with a link to…

Auto battery maintenanceAuto maintenanceBattery
StephanieLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They were very polite and efficient. The only downside was that they left my back passenger window slightly open during the car wash and didn't tell me. I really didn't appreciate that they didn't even tell me.

BatteryOil changeTires
NelfriLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, took my SUV there for a tire repair, they did a complete inspection and warned me of things to look out for my next inspection appointment even included a video of the condition of my vehicle. Fast and reliable. Definitely recommend!!

Tires
Sarahi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceTires
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto maintenanceOil change
Jerald3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Tires
Edgar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil changeTires
Jenn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceTires
Guruprasath2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryAuto engine diagnostic
yvonne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Oil changeTires+ Punctuality+ Quality+ Professionalism
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change139—
General repairs & maintenance76—
Tire rotations55—
Vehicle Inspection41—
Air & cabin filter replacement40—
Auto maintenance37—
Tires24—
Wheel alignment21—

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