How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty53−4.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREHorne Mazda Avondale Parts & Service
Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 422 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Reviews for your job
Customers hired Horne Mazda Avondale Parts & Service for 8 kinds of job.
Horne Mazda Avondale Parts & Service for vehicle inspection
Clear ✕All 41 Google reviews tagged “Vehicle Inspection” · showing 20
Christian was SUPER helpful. He sincerely cared about my situation and called me back when he said he would. (Rare in today's customer service) you should be grateful for his work ethic.
My first visit to Horne Mazda for a battery replacement was professional and friendly.
Everything was great, service guy was informative, professional and friendly. Best experience at a dealership so far. Was quick and efficient
Excellent service better than I ever had at a dealer or any other place. When they say it will be an hour, but done earlier. Excellent knowledge of product and services
Service was good. Staff was courteous and knowledgeable.
Routine maintenance went well but I was disappointed with the rear taillight diagnostic and subsequent estimate.
Marlena greeted and facilitated our visit with ease.
Good team very good work
Marlena was fantastic. Explained everything and the video of my vehicle inspection was awesome.
Services was great and very professional
Efficient and courteous.
Very professional, approached me in the drive aisle when I arrived, physically went over the car in front of me, explained the services, texted and verbally went over inspection results and recommended repairs, tech performed service in a timely manner, all this done with a smile and pleasant attitude - not…
Great service as always! Thank you Horne Mazda.
good experience. done quickly. grease marks left on my dash and headliner
I pass up multiple other Mazda dealerships to come to this Mazda dealership location because the service is always great and they always take great care with my car service.
I took my vehicle in for a routine auto maintenance. Everyone was very friendly and super-helpful! The service was quick but very detailed, and I received a video at the end outlining the work performed on my car. Will definitely recommend! Thanks to the team at service/repairs! I enjoyed their business and will be back again.
Bought a new 2020 CX-9 Sport and they have taken such good care of me since with all my services. Love to see the same staff over the years. No bad experiences everyone is on top of their jobs and kind.
They always do a amazing job and are friendly and professional.
Everyone was Awesome. Courteous, Patient, Attentive and Friendly/Professional. The Loaner really helped me be able to handle my biz while my car was being serviced. Once again, my experience was "5⭐️".
Oil change
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 139 | — |
| General repairs & maintenance | 76 | — |
| Tire rotations | 55 | — |
| Vehicle Inspection | 41 | — |
| Air & cabin filter replacement | 40 | — |
| Auto maintenance | 37 | — |
| Tires | 24 | — |
| Wheel alignment | 21 | — |