PLUMBERS · HOUSTON, TX
67SCORE

Hot Water Guys

Better than 79% of plumbers · #19 of 90

4.9★1,501 Google reviews
4.89★last 12 months
1.8%1–2★ in 2 yrs (avg 2.6%)
96%complaints answered

Hot Water Guys for plumbing leak detection

Clear ✕
Jobs reviewed20
★ on this job4.95
Usually paid—
Category typical$124–$656
Rank for this job#31 / 81
★★★★★ W · 3 years ago

Had a leaking water heater issue, Sam came out and quickly identified/explained and fixed the issue. Ended up getting my annual tank flush as well. If you have a tankless water heater issue, call these guys!

Plumbing leak detectionWater tank repair+ Professionalism+ Value
★★★★★ Tammy · 4 years ago

Sam not only fixed the issue, but he figured out why it happened in the first place, fixed my vent so it would be less likely to happen again, and showed me what to do in case it did. The parts I had been told I needed by another company were totally unnecessary and after scaling my hot water heater and replacing…

Plumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Bill · 4 years ago

We had a minor leak on the hot water piping that was probably caused by the bad freeze last February. A valve had cracked and needed to be replaced. Brian from the Hot Water Guys came out the next day and replaced the necessary parts and put everything back together. Very pleased with the service.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
★★★★★ Allison · 5 years ago

Very nice and knowledgeable plumber/tech that came to our house. The company is quick to respond to calls.

Plumbing leak detection+ Responsiveness+ Professionalism+ Value
★★★★★ The · 5 years ago

Excellent, knowledgeable technician (Brian) was thorough with maintenance and answered all my questions. We will definitely use the Hot Water Guys again.

Plumbing leak detection+ Punctuality+ Quality+ Professionalism
★★★★★ Chris · 5 years ago

Brian w. Was so fast that he could have done the job 5 times in one hour and super professional about the job. All I had to do is point him to the problem and he got started. Thank you!!!

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jessica · 5 years ago

My plumber referred Hot Water Guys to me because he is not too experienced with tankless units. Hot Water Guys tech, Brian, was very professional and knowledgeable. He was able to resolve a leak from our Rinnai tankless water heater. Called the manufacturer to order a new heat exchanger for us, which was covered…

Plumbing leak detectionWater heater repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Hot, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.93★ (42 reviews)2024-Q2: 4.94★ (34 reviews)2024-Q3: 4.90★ (31 reviews)2024-Q4: 5.00★ (29 reviews)2025-Q1: 5.00★ (55 reviews)2025-Q2: 4.96★ (67 reviews)2025-Q3: 4.86★ (36 reviews)2025-Q4: 5.00★ (66 reviews)2026-Q1: 4.80★ (45 reviews)2026-Q2: 4.92★ (52 reviews)2026-Q3: 4.98★ (44 reviews)2026-Q4: 4.47★ (15 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$216-55% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 28%Reasonable 66%Overpriced 3%Not sure 4%

Score factors

Satisfaction
63
Reliability
52
Craft & service
95
Value
60
Momentum
33
Track record
77
Accountability
84

Praised for

Google highlights · percentile vs peers

Quality
+534 / −3
Professionalism
+682 / −5
Responsiveness
+555 / −1
Punctuality
+569 / −2
Value
+391 / −7

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