Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Reviewers highlight the facility's cleanliness, friendly staff, and 24/7 access to varied sauna and HIIT workouts. Customers appreciate the affordable pricing, flexible class schedules, and provision of gear. However, low-star reviews cite unprofessional interactions during sign-ups and cancellations, specifically noting rude staff behavior and unexpected recurring charges after membership termination.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
40 Google reviews we collected
Phrases our text analysis found in 31 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They always great with a smile, get to know you pretty quick and are always so helpful!”
“…before committing to a membership, but the experience was completely unprofessional from the moment I walked in.…”
“We wanted something affordable, flexible and for me, would help improve my flexibility, cardio and strength all while lowering my risk of hurting myself.”
“The manager at this location was helpful and responsive.”
“I highly recommend this establishment to anyone wanting to improve their physical ability.”
“I honestly have never been this motivated to work out.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired HOTWORX - Schertz, TX for 1 kind of job. Pick one to see what they paid and said.
I was switching over main gyms and the GM Isayah was absolutely incredible. He was really accommodating and helpful. The facility is super clean and organized you can tell they take pride in this studio. Happy to have this be my new home location!
Looove this place!!! My wife and I were looking for a new way to workout. We wanted something affordable, flexible and for me, would help improve my flexibility, cardio and strength all while lowering my risk of hurting myself. I always start at the gym doing well but usually end up skipping warmups or cool down…
Melaney and isaiah were very helpful and kind helping my wife and I setting up our gym membership super professional
More spacious than other hotworx gyms & the vending machine is definitely top tier! So many options to choose from.
The entire place looks clean and welcoming. They even provide yoga mats,towels and gear/clothing. I also found out if you forget your mat and towel,you can always rent one for $5.00.
My go to workout place! Love the 24/7 access to members. Friendly staff and always clean environment.
| Job | Reviews | Category typical |
|---|---|---|
| Group lessons | 2 | — |
4.6 ★★★★★ 40 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Good location
Thank you so much for 5-Star review! Keep earning the burn Eliezer!
I was switching over main gyms and the GM Isayah was absolutely incredible. He was really accommodating and helpful. The facility is super clean and organized you can tell they take pride in this studio. Happy to have this be my new home location!
Hello Micheli, we really appreciate you taking the time to leave such wonderful feedback about our Manager and our studio 🔥 We are so happy to have you as a part of HOTWORX Schertz family and look forward to seeing you at the studio and Earning the Burn!!! - George
Looove this place!!! My wife and I were looking for a new way to workout. We wanted something affordable, flexible and for me, would help improve my flexibility, cardio and strength all while lowering my risk of hurting myself. I always start at the gym doing well but usually end up skipping warmups or cool down stretching or doing the same workout routine over and over OR lifting to heavy and hurting myself…. OR ALL the above LOL This hits everything I needed!!!! The workouts always include a warm up, cool down, use body weight for strength, have multiple HIIT workouts that vary depending on the time you get there. Which is the best part… you can go 24/7 with a price under 100.00 for both of us total!!! The staff is also quite amazing!! They always great with a smile, get to know you pretty quick and are always so helpful!! Love this place!!
Thank you so much for your wonderful review! We're thrilled to hear that your workouts have reached a new level of sustainability with the addition of the IR saunas. It’s fantastic to see your commitment to progress, and we’re excited to continue supporting you both on your journey to Earning the Burn. Keep up the great work, and we look forward to seeing all the progress you’ll achieve!
Melaney and isaiah were very helpful and kind helping my wife and I setting up our gym membership super professional
Welcome to HOTWORX Schertz family! Thank you Alejandro for taking the time to leave a great comment! We look forward to seeing you and your wife at our studio and helping towards your fitness journey! Keep Earning the Burn!! - George
More spacious than other hotworx gyms & the vending machine is definitely top tier! So many options to choose from.
Thank you so much for the 5-Star review Jazmin! We are absolutely thrilled that you had a positive experience at HOTWORX Schertz and we can't wait to see you back in the studio Earning the Burn with us and then enjoying something refreshing from our vending!
The entire place looks clean and welcoming. They even provide yoga mats,towels and gear/clothing. I also found out if you forget your mat and towel,you can always rent one for $5.00.
Hello Dominga, thank you so much for the awesome review! We take a lot of pride in keeping our HOTWORX Schertz studio looking great and making every workout an exceptional experience. We can’t wait to see you back in the studio, earning the burn and crushing those fitness goals with us!
My go to workout place! Love the 24/7 access to members. Friendly staff and always clean environment.
Thank you so much for your wonderful review. We take great pride in maintaining a welcoming and high-quality studio environment, and we’re delighted to know that your experience reflects that commitment. We look forward to seeing you back in the studio, earning the burn, and continuing to achieve your fitness goals with us!
Love this location! Super friendly and helpful! Staff is always keeping the studio clean and stocked! Left other location (live oak) and I’m just loving the vibe here so much more!!
Ashley, thank you much for the 5 star review! We are so happy to hear that you love our studio and we love having you as a member of HOTWORX Schertz family! Keep earning the burn and keep torching those calories!!
I recently visited this location to check it out before committing to a membership, but the experience was completely unprofessional from the moment I walked in. The owner let me in, but shortly after, an employee named Kaleigh—who I’ve had prior issues with—made a huge scene, loudly stating, “She can’t be here.” I DID NOT know she worked here prior to this incident. Instead of handling the situation discreetly, both the owner and the manager , Kaylee, started questioning me about personal matters related to my past with Kaleigh. This was completely inappropriate and unprofessional. Despite this uncomfortable experience, the owner instructed me to book my free session online. However, when I later called to add a friend, I was suddenly informed that I was not allowed there at all. What if I had just shown up for my session? Would they have turned me away after I drove all the way there? The way this was handled feels like blatant discrimination. I would not recommend this place to anyone looking for a professional and welcoming environment.
We're truly sorry to hear about your recent experience. It's our aim to provide a professional and welcoming environment for all visitors. We take your feedback seriously and will address this internally to ensure it doesn't happen again. We apologize for any inconvenience caused and appreciate your understanding.
Love this place, the people are super friendly, very welcoming atmosphere, truly enjoy all of the health benefits I receive from the infrared sauna and the workouts.
Thank you so much for the 5 star review Marlenn! We love having you as a member of our HOTWORX Schertz family!! Keep earning the burn!!!
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
