Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate House of Keratin 4.9 out of 5 based on 183 reviews, with the owner responding to 98% of feedback. Customers frequently praise the keratin treatments, lash lifts, and facials for producing smooth, manageable results at reasonable prices. Staff are described as punctual, communicative, and attentive to client needs in a clean, relaxing environment. However, a recurring criticism in low-star reviews involves last-minute appointment rescheduling without adequate prior confirmation.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
183 Google reviews we collected
Phrases our text analysis found in 168 written reviews
What customers reported paying
Middle half of what 26 customers paid ($98–$157) · gold mark = category median.
How often each topic comes up in the written reviews
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kiara is a joy to speak with and very attentive (for example, when she saw me tearing up from chemicals she turned on a fan and opened the window immediately).”
“When I asked for more clarity for our next appointment (3rd attempt), she got extremely mad and was incredibly unprofessional via text.”
“I would definitely recommend her to anyone who is planning to do permanent straightening.”
“I could not recommend this place enough!”
“I first met Kiara when she did my lash lift and tint and she did such an amazing job!”
“She is also very punctual, responsive and answered all my questions patiently and cared to explain the steps in details.”
“The keratin treatment is high-quality and relatively affordable.”
“Kiara is professional, expert and efficient in her job.”
“She is incredibly professional, honest, thorough and you can really tell she knows what she’s doing and has a ton of experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired House Of Keratin for 8 kinds of job. Pick one to see what they paid and said.
I took the permanent straightening Botox treatment from Kiara. My hair is 2A/2B, wavy and frizzy. Now it looks amazing after washing and air dry. Kiara is professional, expert and efficient in her job. She is also very punctual, responsive and answered all my questions patiently and cared to explain the steps in…
I recently went to Kiara for a keratin treatment and she recommended permanent straightening and it was exactly what I needed. My hair looks smooth, shiny, and so easy to manage. I’ll definitely be going back to her!”
I got my first ever lash tint and lift here two weeks ago, and I am THRILLED so far with the results (and the extremely reasonable price). Kiara explained everything very thoroughly, provided a really calming environment, performed the lift gently AND efficiently, and it all went off without a hitch. I will absolutely be coming back for another!
It’s been two years I’ve been going to Kiara for keratin, and couldn’t be happier. I’ve tried multiple places around DC and VA, over the years but nothing is better than House of Keratin.
I was looking for a brazilian hair salon in the Maryland area to get a hair Botox treatment and I discovered “ House of Keratin “ and Kiara was the one who gets it done for me and I’m very impressed with the results and I can confirm that Kiara will be my preferred stylist for my hair Botox treatment 👌
Kiara was very friendly and welcoming! This was my first time getting a lash lift and she walked me through the process. It was very simple and comfortable. I really love the results! I will definitely be a returning customer.
| Job | Reviews | Category typical |
|---|---|---|
| Lash lift | 35 | $68–$99 |
| Hairstyling | 19 | $58–$136 |
| Haircut | 5 | $45–$91 |
| Acne treatments | 5 | — |
| Eyelash extensions | 4 | — |
| Lash perms | 3 | — |
| Blowouts | 2 | $50–$97 |
| Brow lamination | 2 | — |
4.9 ★★★★★ 183 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a wonderful experience at House of Keratin! The keratin treatment is high-quality and relatively affordable. Kiara is a joy to speak with and very attentive (for example, when she saw me tearing up from chemicals she turned on a fan and opened the window immediately). I could not recommend this place enough!
I took the permanent straightening Botox treatment from Kiara. My hair is 2A/2B, wavy and frizzy. Now it looks amazing after washing and air dry. Kiara is professional, expert and efficient in her job. She is also very punctual, responsive and answered all my questions patiently and cared to explain the steps in details. I am glad I found her. I would definitely recommend her to anyone who is planning to do permanent straightening.
Thank you so much for the feedback. I cannot wait to see you again.
Kiara did an amazing job on my keratin treatment! I came in with my hair already washed and blow-dried which made the process go much faster than usual. Once washed out, my hair was smooth, straight, and feels so much lighter. Not only did she do a fantastic job, but you can't beat the price- Highly recommend!
Thank you so much for your feedback. I cannot wait to see you again.
I recently went to Kiara for a keratin treatment and she recommended permanent straightening and it was exactly what I needed. My hair looks smooth, shiny, and so easy to manage. I’ll definitely be going back to her!”
Thank you so much for your feedback. I cannot wait to see you again.
I first met Kiara when she did my lash lift and tint and she did such an amazing job! During my service she educated me on the benefits of keratin treatments for hair and I realized it was exactly what I was looking for. A week later I went back for my first ever keratin treatment and my hair looks and feels so amazing. I have frizzy slightly wavy hair and the keratin has turned it into silky smooth glass hair. So shiny and soft! I will be doing this twice a year forever lol. Total game changer. As someone who also works in the beauty industry, there are so many things I appreciate about Kiara. She is incredibly professional, honest, thorough and you can really tell she knows what she’s doing and has a ton of experience. I felt totally comfortable in her chair and I’m very protective of my hair. Can’t wait for my frizz free summer. Thank you Kiara!
Thank you so much for your feedback. I cannot wait to see you again.
Excellent service and a relaxing atmosphere. The team was friendly, professional, and really listened to what I wanted. My haircut and styling turned out better than expected. The salon was clean and well-organized. I’m very happy with the results and highly recommend this place.
Thank you so much for your feedback. I cannot wait to see you again.
I've been getting my keratin treatments done here for a couple years now and Kiara always does a perfect job! Just as good if not better than the other, more expensive, salons I've tried in the past. Highly recommended!
Thank you so much for your feedback. I cannot wait to see you again.
After thinking about getting a keratin treatment for the longest, I finally did and I’m so glad I went to Kiara! My hair had been so dry and frizzy I didn’t know what to do with it anymore. The keratin left it soft and manageable. Kiara was so kind and professional.
Thank you so much for your feedback. I can’t wait to see you again.
Amazing experience and phenomenal results at House of Keratin!!! I had an exceptional experience at House of Keratin for my root touch-up permanent straightening. From the moment I arrived, the service was professional, welcoming, and seamless. My stylist was truly outstanding — knowledgeable, attentive, and confident in her craft. She explained each step of the process with clarity, which made the entire experience feel effortless and reassuring. This treatment was new and different from what I’ve had done in the past, and I was genuinely impressed by both the efficiency of the service and the quality of the results. My hair looks smooth, healthy, and beautifully refreshed. What I appreciated most was her thoughtful approach to my hair concerns. She offered honest, experience-based recommendations for repair, protection, and maintenance — never sales-driven, just genuinely helpful guidance. The results were phenomenal, and the overall experience felt elevated and intentional. I’m so glad I found House of Keratin and look forward to returning. Highly recommend to anyone seeking expert care and beautiful results.
Thank you so much for your feedback. I cannot wait to see you again.
I got my first ever lash tint and lift here two weeks ago, and I am THRILLED so far with the results (and the extremely reasonable price). Kiara explained everything very thoroughly, provided a really calming environment, performed the lift gently AND efficiently, and it all went off without a hitch. I will absolutely be coming back for another!
Thank you so much for your feedback. I cannot wait to see you again.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
