Animal protection organization · Berkeley, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%73+20.6Replies to reviews 8%23+1.9Momentum penalty82−1.8Experts Score= 73Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 22 pet rescueiPosition by Experts Score among all companies we track in this category. · better than 71%
4.8★★★★★175 Google reviews · 24 photos
90%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight services such as low-cost spay and neuter, boarding, grooming, and adoption, alongside a well-stocked shop for supplies and online educational classes. Customers frequently praise the staff’s friendliness, helpfulness, and the organization’s commitment to rabbit welfare and community support. The primary criticism in low-star reviews concerns the management of social media, with detractors arguing that the organization prioritizes donor engagement and member personalities over the safety and placement of rabbits.
Google rating: 4.8 out of 5 from 175 reviews (90% five-star).
Reviews on this page: 175 Google reviews (101 with written comments, 13 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: October 10, 2026.
Service: Pet Rescue Organization serving Berkeley, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet rescue
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
House Rabbit SocietyPet Rescue median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.House Rabbit Society: 83/100 on this factor. Category median: 61.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.House Rabbit Society: 73/100 on this factor. Category median: 58.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 86.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.House Rabbit Society: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.House Rabbit Society: 23/100 on this factor. Category median: 28.D
23
Bar = this company · dark tick = category median.
Star ratings
175 Google reviews we collected
4.8of 5
5 stars15890%
4 stars106%
3 stars32%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
99%praise
Praise7399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4358%
Price & value1216%
Quality & results79%
Would recommend57%
Speed & response45%
Honesty & trust23%
Communication11%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is such a great caring place for people who care about rabbits and the community.”
“Thank you for making rabbit vaccines affordable and for supporting rabbit parents in the Bay Area!”
“We fostered a bunny for a month and it was an amazing experience.”
“Would recommend to anyone who is looking for a bunny or a rabbit.”
“Every email and phone call has been answered promptly, even on days they aren't open to the public.”
“I trusted them implicitly and love that they have a shop to get your bunny needs too.”
“They explained it's a more dangerous and complicated procedure with rabbits than with cats or dogs.”
People customers mention
Area3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Carolyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Such an amazing place! Since we found and adopted an abandoned rabbit, the House Rabbit Society has been an invaluable asset. From neutering to grooming and speed dating for bonding, they have been incredible every step of the way. The zoom classes and website provide such a wealth of information. A must for any…
Sarah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
HRS is so sweet! I like coming by to buy supplies and looking at all the cute bunnies waiting to be adopted. The staff are doing such a good job. And the online programs are great. I took my bun for in person speed dating to find him a friend
SLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Got one of my bunnies neutered here y'day. His recovery's been smooth so far although he didn't eat anything he was fed there post-surgery (he was very drowsy).
breakLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I miss living close to HRS Richmond. I used to buy supplies there and and boarded our two bunnies (RIP Austin and Jack) there often.
Grace16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you for making rabbit vaccines affordable and for supporting rabbit parents in the Bay Area!
AlexLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
What's not to love? They have so many bunnies and rabbits. Plus all the supplies for any and all bunny and the rabbit needs. We fostered a bunny for a month and it was an amazing experience. Would recommend to anyone who is looking for a bunny or a rabbit.
Such an amazing place! Since we found and adopted an abandoned rabbit, the House Rabbit Society has been an invaluable asset. From neutering to grooming and speed dating for bonding, they have been incredible every step of the way. The zoom classes and website provide such a wealth of information. A must for any rabbit owner or anyone considering getting a new pet.
Sarah Benjaram5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
HRS is so sweet! I like coming by to buy supplies and looking at all the cute bunnies waiting to be adopted. The staff are doing such a good job. And the online programs are great. I took my bun for in person speed dating to find him a friend
S JLocal Guide · 39 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Got one of my bunnies neutered here y'day. His recovery's been smooth so far although he didn't eat anything he was fed there post-surgery (he was very drowsy).
break roomLocal Guide · 14 reviewsiTotal number of Google reviews break has written across all businesses on Google Maps, not just this one.
What's not to love? They have so many bunnies and rabbits. Plus all the supplies for any and all bunny and the rabbit needs. We fostered a bunny for a month and it was an amazing experience. Would recommend to anyone who is looking for a bunny or a rabbit.
Lily W.Local Guide · 17 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
I loved boarding my buns here. They took such good care of them -- especially my boy who had chronic stasis. I trusted them implicitly and love that they have a shop to get your bunny needs too. If you need hay -- they have it!
Lily WilliamsLocal Guide · 17 reviewsiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
HRS is the best! The HopShop is a great place to shop for all your rabbit care needs, they have low cost spay and neuters in the shelter, they board your bunnies if you have to take a trip (and they take such good care of them!), and have a monthly pantry for bunny owners in need. This is such a great caring place for people who care about rabbits and the community.
Steve L5 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Their social media is terrible. They care more about the feelings of the owners than the safety of the bunnies. This is no longer an organization looking after the good of bunnies. They're looking after donations.
Support rescues doing good work.
Brandi Gonzales1 reviewiTotal number of Google reviews Brandi has written across all businesses on Google Maps, not just this one.
