Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Houston Tree Surgeons logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%50+12.1Value 14%100+14.1Replies to reviews 7%21+1.5Craft & service penalty98−0.2Momentum penalty63−3.7Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

Houston Tree Surgeons

Iowa Colony, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 39 tree trimming services · 4.7★ from 80 Google reviews

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Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Houston Tree Surgeons is better than 67% of tree trimming services.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Houston Tree Surgeons is better than 50% of tree trimming services.C
50
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Houston Tree Surgeons is better than 98% of tree trimming services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Houston Tree Surgeons is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Houston Tree Surgeons is better than 63% of tree trimming services.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Houston Tree Surgeons is better than 21% of tree trimming services.D
21

Reviews for your job

Customers hired Houston Tree Surgeons for 3 kinds of job.

Houston Tree Surgeons for tree stump removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 27

All 4 Google reviews tagged “Tree stump removal”

ZubeidaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These folks actually answer phone calls and emails!! I’m so pleased with the actual tree removal process and customer service.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I contacted Houston Tree Surgeons (HTS) in mid-July 2021 to have them look at a dead pine tree in my yard to make sure it wasn’t a disease that could spread to my other pine trees. An ISA certified arborist not only came and inspected my pine trees, but he also answered questions about other plants that I have in my…

Customer photo from Jennifer's reviewCustomer photo from Jennifer's reviewCustomer photo from Jennifer's reviewCustomer photo from Jennifer's review
Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
AlLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great job! Looked good! Certified Arborist, Fast, Courteous, good clean up and reasonably priced. Have used them twice

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
AlbertLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've used Houston Tree Services twice now, to remove and trim back trees. Dustin and his crew are very professional, respond quickly to follow up questions, and, though currently adhering to social distancing guidelines (which is a good thing), there has not been any miscommunication. They did everything they said…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tree trimming & pruning21—
Tree removal9—
Tree stump removal4—

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