Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Howald Heating, Air Conditioning & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Howald Heating, Air Conditioning & Plumbing

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,197 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 99% of HVAC contractors.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Howald Heating, Air Conditioning & Plumbing for 8 kinds of job.

Howald Heating, Air Conditioning & Plumbing for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.165
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$393
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 165 Google reviews tagged “A/C system maintenance” · showing 20

Dave13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Service tech Joe was friendly, knowledgeable, and took care of items that needed attention.

Paid $200–300Reasonable priceHVAC system maintenanceA/C system maintenanceShower repair
Jeannine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Brandon W was very thorough, sought out the problem, and then replaced the outside spigot at our request. A year ago Brandon replaced our water heater that was leaking and replaced a poorly installed bladder done by another company. He has also replaced bathroom faucets and drains for us. He’s a great guy and does a…

Paid $400–600Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
MikeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Always top notch service. Mike, our technician, is terrific. And the rest of the staff is also excellent. Larry came out today and was excellent.

Paid $100–200Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
ThomasLocal Guide · 88 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Big job this week with replacing some old cast-iron pipe with PVC in a second floor drainage system down to the basement. They did a great job Cleanne efficient got done before their estimated time and then came back and serviced our hot water heater. Andrew was on both jobs and is always pleasant, polite,…

Reasonable priceA/C system maintenanceDrain cleaningPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Dr.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Timely, considerate, thorough and friendly.

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
Patrick14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was friendly and knowledgeable. No pressure at all / just factual. Would 100% recommend.

A/C system maintenanceA/C system repair
Kay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

AC check up. Nelson was very nice

Paid $200–400Reasonable priceA/C system maintenance
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Howald always does a good job . He installed a furnace filter we needed and was very nice.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenancePlumbing leak detection
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Yay

A/C system maintenanceService not listed+ Punctuality+ Quality+ Professionalism
susie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Showed up right on time, gave our system a thorough review and took the time to thoughtfully and clearly answer all our questions!

Paid $1–200Reasonable priceA/C system maintenance
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Anthony Alcaraz was great! Prompt, courteous and knowledgeable. We always recommend Howald!

Paid $1–200Great priceA/C system maintenance
AnnemarieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nelson came out this morning for my HVAC system maintenance. He was professional, kind, efficient, and knowledgeable. He took the time to check over the whole system and explain each checkpoint as he went. I signed up for the yearly maintenance contract for a single year but I will be extending that indefinitely, no…

Paid $1–200Reasonable priceA/C system maintenance
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always a great experience. The technicians are always knowledgeable, friendly, and efficient.

Reasonable priceA/C system maintenanceA/C system repairA/C preventive maintenance
Lena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Prompt. Helpful. Professional.

Paid $1–200Reasonable priceA/C system maintenance
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I will always use Howald until I'm worm food, and maybe even then to make my eternal resting place more comfortable.

Paid $200–400Great priceHVAC system maintenanceA/C system maintenancePlumbing pipe repair
am9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Dan was very knowledgeable and helped me understand how to best use my AC system. I'll request his service for my winter checkup.

Paid $200–400Reasonable priceA/C system maintenanceA/C preventive maintenance
Claire2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Dan Powers with Howald did a fantastic job! We were initially quoted $10-11k for the work that One-Hour Heating & AC reccomended, but Dan was able to get everything fixed within in an hour for about $550 instead. The office staff were super helpful and were able to get us scheduled quickly - oh and btw, no AI, all…

A/C system maintenanceA/C system repair
Candace7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Anthony Alcaraz did a great job today on our pro-active heat pump checkup. He's great. Highly recommend.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Lightowl421 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Josh always gets five stars!!

Paid $200–400Reasonable priceA/C system maintenance
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very knowledgeable and efficient. I highly recommend Howald

Paid $300–400Reasonable priceA/C system maintenanceThermostat repairThermostat installation

Show more a/c system maintenance reviews (145 more) →

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 74%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance319$37–$295
A/C system maintenance163$39–$393
Heating system maintenance121$39–$251
Plumbing pipe repair110$248–$1.2k
HVAC system repair99$205–$933
Plumbing leak detection92$57–$478
Water heater installation79$1.2k–$2.5k
A/C system repair78$209–$786

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