Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Howald Heating, Air Conditioning & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Howald Heating, Air Conditioning & Plumbing

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,197 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 99% of HVAC contractors.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Howald Heating, Air Conditioning & Plumbing for 8 kinds of job.

Howald Heating, Air Conditioning & Plumbing for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$827–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 49

All 12 Google reviews tagged “Ductless heating & A/C services”

Vicki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Professional, knowledgeable, honest and friendly. What more could you ask for??? Dan is an outstanding representative of Howald! And he never complains about my tiny A/C space! Highly recommend!

Paid $400–600Not sureDuctless heating & A/C services+ Quality+ Professionalism
Clair9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Andrew Merrell definitely exceeded our expectations!! . He was very professional and courteous, and he was able to put in a new sink in the proper place and way, for the water. From that new sink, he put in a water line (and that he had to make two holes for the water lines). -ONE SIDE of One Wall from the sink,…

HVAC system maintenanceA/C system maintenanceDuctless heating & A/C services
Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Howald service is consistently excellent. David is great and knows how to take good care of my Daiken mini split.

Ductless heating & A/C services+ Value
Cathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very polite and professional. Explained what he was going to do and then showed me what he did do. Thank you!

Ductless heating & A/C services
Anne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional and fixed everything that needed it.

Ductless heating & A/C servicesService not listed
Michele7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I always have received good service and quality products. The plember was efficient, knowledgeable and friendly and he fixed my problem!

A/C system maintenanceDuctless heating & A/C servicesHeating system installation+ Responsiveness
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Winter Maintenance Check on furnace. Dave Bennett is great and easy to work with. Have continued to request Dave for my HVAC checks and repairs and will continue in the future. John S.

Ductless heating & A/C servicesHeating system maintenancePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He was excellent, polite and fully repaired the A/C which has been working perfectly since…couldn’t have asked for a finer representative of your company —many thanks for the speedy and excellent work…

Ductless heating & A/C servicesService not listed
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Service was flexible on time and great

CleaningDuctless heating & A/C services
Sam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Emergency AC repair on a very hot day. I called in early am and got a prompt, courteous reply. Frank was expert and made the correct diagnosis. Did the repair efficiently with excellent results.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

James the boiler man got right to the heart of the problem and fixed my 18 year old gas boiler system for $106, and showed me how to take care of it myself if it should break again in the future. I gave them my HVAC maintenance business going forward. Two other "corporate" outfits had previously quoted exorbitant…

Ductless heating & A/C servicesPlumbing leak detectionHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 74%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance319$37–$295
A/C system maintenance163$39–$393
Heating system maintenance121$39–$251
Plumbing pipe repair110$248–$1.2k
HVAC system repair99$205–$933
Plumbing leak detection92$57–$478
Water heater installation79$1.2k–$2.5k
A/C system repair78$209–$786

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