Experts Reviews · Company report
Howald Heating, Air Conditioning & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Howald Heating, Air Conditioning & Plumbing

Carmel, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,197 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Howald Heating, Air Conditioning & Plumbing is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 99% of HVAC contractors.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Howald Heating, Air Conditioning & Plumbing is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Howald Heating, Air Conditioning & Plumbing for 8 kinds of job.

Howald Heating, Air Conditioning & Plumbing for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.325
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 325 Google reviews tagged “HVAC system maintenance” · showing 20

Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Extremely satisfied with service from Howald Heating, AC, & Plumbing. They serives my systems twice a year and have always done an excellant jobb. Nelson, the serive tech.. this time was professional, courteous, and very knowledgable. Walked me through the process and was patient explaing the key issues with my…

Paid $600–800Great priceHVAC system maintenance
LisaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Professional & efficient techs!

Paid $1–200Reasonable priceHVAC system maintenance
Marianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★

For a non-emergency plumbing issue, I appreciate the opportunity to ask for advice before making an appointment. Appointments are easily scheduled; the technician's arrival is announced in a timely fashion and the work is done expertly and in a friendly manner, including checking pricing in advance and cleaning up after the work is done.

HVAC system maintenanceFaucet repairShower repair
Sarah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

On time efficient. Helpful.

Paid $100–200Reasonable priceHVAC system maintenance
VickiLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Year after year we are very satisifed with their professional, courteous and prompt service. Prices are competitve, and service is beyond 10+. We use them for our A/C, Furnace, and plumbing needs; . We had a flawless Toilet install y Andrew . Highly recommend. . Josh is our HVAC guy. Hey, I've kept our system running for 18 years. Ask for him.

HVAC system maintenanceThermostat repair
tom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

He did very well

Paid $200–400Great priceHVAC system maintenance
MarkLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

David was on time and did a great job. He explained things perfectly and was extremely thorough. Thank you for the quick response

HVAC system maintenance+ Responsiveness+ Professionalism
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

On time, knowledgeable, excellent customer rapprt

Paid $1–200Great priceHVAC system maintenance
Dave13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Service tech Joe was friendly, knowledgeable, and took care of items that needed attention.

Paid $200–300Reasonable priceHVAC system maintenanceA/C system maintenanceShower repair
Jeannine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Brandon W was very thorough, sought out the problem, and then replaced the outside spigot at our request. A year ago Brandon replaced our water heater that was leaking and replaced a poorly installed bladder done by another company. He has also replaced bathroom faucets and drains for us. He’s a great guy and does a…

Paid $400–600Reasonable priceWater heater installationHVAC system maintenanceA/C system maintenance
Ned4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Fan motor went out on a very warm day. Larry Wright went above and beyond to get it fixed on a Saturday.

Paid $200–400Reasonable priceA/C preventive maintenance+ Punctuality+ Quality+ Professionalism
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

John was great!

Paid $1–200Reasonable priceHVAC system maintenancePlumbing leak detection
kathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Dave was great. Checked heater out.

Paid $1–200Reasonable priceHVAC system maintenance+ Responsiveness
doris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Prompt, polite, professional.

Paid $400–600Reasonable priceHVAC system maintenance
lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Daniel was very kind and courteous, he explained in detail the job that he performed today. Very professional young man.

Reasonable priceHVAC system maintenanceHeating system maintenance
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Dan was friendly, professional and thorough. Great job!

HVAC system maintenance
Edward9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Yesterday I had my furnace Preventative Maintenance done at my home. I’m very confident my heating System will be in the best working condition. Dan is a great technician.

Paid $1–200Great priceHVAC system maintenance
CharlotteLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Joe was right on time and did a great job checking on our HVAC system. He did everything he could to keep the system working and keep us from spending a lot on a repair. Will be working with Howald again for sure!

Paid $200–300Reasonable priceHVAC system maintenance
K4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Dan is great! Very friendly and knowledgeable. I'm always happy when he's my technician!

Paid $1–200Reasonable priceHVAC system maintenance
RY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dan did a great job getting our mini split AC unit working again.

Paid $1–200Reasonable priceHVAC system maintenance

Show more HVAC system maintenance reviews (305 more) →

Price

$251-22% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 74%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance319$37–$295
A/C system maintenance163$39–$393
Heating system maintenance121$39–$251
Plumbing pipe repair110$248–$1.2k
HVAC system repair99$205–$933
Plumbing leak detection92$57–$478
Water heater installation79$1.2k–$2.5k
A/C system repair78$209–$786

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