Auto repair shop · Yonkers, NY · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 68 mobile auto mechanicsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★474 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hughes Motors Auto Repair 4.9 out of 5 based on 474 reviews, with the owner responding to 65% of feedback. Customers frequently praise the shop for honest communication, thorough diagnostics, and efficient turnaround times for services like brake repairs, tire changes, and state inspections. Recurring themes highlight friendly staff and fair pricing, though some lower-rated reviews criticize the inability to provide phone quotes, which prevents customers from easily comparison shopping before booking an appointment.
Google rating: 4.9 out of 5 from 474 reviews (96% five-star).
Reviews on this page: 474 Google reviews (355 with written comments, 7 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 24, 2026.
Service: Mobile Auto Mechanic serving Yonkers, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other mobile auto mechanics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Hughes Motors Auto RepairMobile Auto Mechanics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hughes Motors Auto Repair: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hughes Motors Auto Repair: 87/100 on this factor. Category median: 80.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hughes Motors Auto Repair: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hughes Motors Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hughes Motors Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hughes Motors Auto Repair: 65/100 on this factor. Category median: 65.B
65
Bar = this company · dark tick = category median.
Star ratings
474 Google reviews we collected
4.9of 5
5 stars45396%
4 stars112%
3 stars51%
2 stars41%
1 star10%
Praise vs complaints
Phrases our text analysis found in 355 written reviews
97%praise
Praise70997%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1759%
Reasonable1034%
Overpriced00%
Not sure27%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16322%
Honesty & trust14019%
Quality & results11015%
Would recommend9513%
Speed & response9313%
Price & value9213%
Communication365%
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team is friendly, approachable, and genuinely cares about helping people.”
“An Honest, Trustworthy Auto Repair Shop That Truly Cares!”
“The crew did an amazing job replacing all four tires and both lower control arms and fix exhaust.”
“Horrible car shop, took my car there to get fixed and now it is making noises it didn’t even have before.”
“Highly recommended to anyone looking for an auto repair shop that stands behind doing right by its customers!”
“Avoid this place.”
“If you like me, please be patient when your having the car serviced so that the mechanics can work efficiently without pressure.”
“They go out of their way to find reasonable prices for parts and labor, and they never do any work without checking in with me first.”
“My mechanic just retired, and I was concerned about getting ripped off.”
“If you have questions about your vehicle or the repairs it needs, they take the time to explain everything clearly and make sure you understand what’s going on.”
People customers mention
Kevin42 reviews
Corp7 reviews
Westchester6 reviews
Jeep5 reviews
Eric5 reviews
Alex4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hughes Motors Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
steveLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐⭐⭐⭐⭐
An Honest, Trustworthy Auto Repair Shop That Truly Cares!
This place is the real deal! It’s refreshing to find an auto repair shop that genuinely puts its customers first and takes pride in doing the right thing. They treat you like a person, not just another customer or a paycheck.
If you have questions…
Great price
Tony7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hi , my name is Tony and I am an owner of a Jeep Wrangler, a Mini cooper jcw, and a Ram Promaster 3500. I was searching online to have my Jeep repaired. I even used Ai via Chat gpt and it point to one direction for the best repair shop you can go to. Hughes Motors Auto Repair. They were curtious right from the…
Izzie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Feeling blessed that my car broke down near Hughes! Got struck with an alternator that wasn't working properly and a dead battery on my way back to Boston. The second I arrived, I was met with nothing but kindness and understanding. Vinny communicated with me throughout the whole process and impressively got me back…
Great price
wilofiron11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I went there on Saturday morning for NYS Inspection. I have a 2019 Nissan Pathfinder. The woman at reception was very friendly and courteous she told me it would take more or less an hour, and offered complimentary cookies and coffee. I definitely took her up on the coffee and proceeded to walk around the area to…
Great priceVehicle Inspection
James6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are top notch. They are thorough and are awesome problem solvers. I highly recommend them
Great priceElectrical repairTiresGeneral repairs & maintenance
Tom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been to this establishment three times over the past few months, based on a recommendation. I went for normal service as well as diagnostics that a dealer could not explain. The service level, honesty, respect and dedication is better than five stars...
Great priceGeneral repairs & maintenanceTire rotationsVehicle safety inspection
⭐⭐⭐⭐⭐
An Honest, Trustworthy Auto Repair Shop That Truly Cares!
This place is the real deal! It’s refreshing to find an auto repair shop that genuinely puts its customers first and takes pride in doing the right thing. They treat you like a person, not just another customer or a paycheck.
If you have questions about your vehicle or the repairs it needs, they take the time to explain everything clearly and make sure you understand what’s going on. The entire team is friendly, approachable, and genuinely cares about helping people.
Honesty, customer service, and treating people right go a long way and this shop gets it. Finding a mechanic you can trust is not always easy, but these are the kind of people who make you feel comfortable bringing your vehicle in.
Highly recommended to anyone looking for an auto repair shop that stands behind doing right by its customers!
Price assessment: Great price
Tony Garcia7 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Hi , my name is Tony and I am an owner of a Jeep Wrangler, a Mini cooper jcw, and a Ram Promaster 3500. I was searching online to have my Jeep repaired. I even used Ai via Chat gpt and it point to one direction for the best repair shop you can go to. Hughes Motors Auto Repair. They were curtious right from the moment I walked in. I felt confident that I would leave as happy as I did when I walked in. They were informative and fix my vehicle. I left with a piece of mind. If you want only the best, then you deal with only the best. It makes a HUGH' difference where you go. If you like me, please be patient when your having the car serviced so that the mechanics can work efficiently without pressure. I did just that and I am still a happy customer. I will return for all my mechanical needs for all of my owned vehicles.
Izzie Claudio1 reviewiTotal number of Google reviews Izzie has written across all businesses on Google Maps, not just this one.
Feeling blessed that my car broke down near Hughes! Got struck with an alternator that wasn't working properly and a dead battery on my way back to Boston. The second I arrived, I was met with nothing but kindness and understanding. Vinny communicated with me throughout the whole process and impressively got me back on the road in only a few hours! It felt like the whole team was on my side, as I had a job to get back to that evening. Nothing will beat the feeling of everyone wishing me safe travels as I got back in my car. If you're having car troubles, GO TO HUGHES! They'll take good care of you :) A huge thank you to the entire team!!
Price assessment: Great price
wilofiron11 reviewsiTotal number of Google reviews wilofiron has written across all businesses on Google Maps, not just this one.
I went there on Saturday morning for NYS Inspection. I have a 2019 Nissan Pathfinder. The woman at reception was very friendly and courteous she told me it would take more or less an hour, and offered complimentary cookies and coffee. I definitely took her up on the coffee and proceeded to walk around the area to kill time. True to her word, I received a call in a little over an hour, letting me know that my vehicle was ready for pick up. I highly recommend this shop to anyone. Great personable staff and quick professional work.
Price assessment: Great price
Services: Vehicle Inspection
Joe Ottati9 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
It was my first time at this Auto repair shop. I was recommended here from a friend of mine who had work on his car here many times. I was tired of going to the chaotic dealer and paying and arm and a leg for everything. I know I needed my front brakes repaired and there was a ratling noise coming from my front end, which I found out, it was bad tie rods which needed to be replaced. I also needed an inspection. I thought it would be a good time to do it all at once. They did my front brakes with new rotors, replaced the tie rods, wheel alignment and an inspection. I couldn't be more satisfied with the work they performed on my car. The brakes are awsome and the ratling noise in the front end is gone. The car is driving much better now and feels more stable on the road. Everyone at this shop was very friendly and helpful, especially Kevin, who went way above and beyond to help me. Thank you to Hughes Auto Repair. This place will be my new go to auto repair shop.
I have been to this establishment three times over the past few months, based on a recommendation. I went for normal service as well as diagnostics that a dealer could not explain. The service level, honesty, respect and dedication is better than five stars...
Price assessment: Great price
Services: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil change, Service not listed
Inspiring You with Anna8 reviewsiTotal number of Google reviews Inspiring has written across all businesses on Google Maps, not just this one.
I will forever speak highly of this location. I moved from Long Island to Westchester and I needed a mechanic. I came across this place based on reviews and recommendations online. From the management to the employers, I can say you are in good hands. They get the job done efficiently and strive to make their customers happy. I have no complaints. I will continue to recommend this shop to anybody who needs support with their vehicle!
Christopher JucaLocal Guide · 235 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Amazing mechanic shop! Alex and the team helped to change my brakes/rotors and helped get rid of a weird noise my car kept making! Highly recommend this place to others! 😁
Price assessment: Reasonable price
Services: Brakes
C PowellLocal Guide · 57 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Outstanding service experience 👏. They live up to their excellent rating. Kudos to Kevin and Alex on your service to the customer. You just made a new loyal customer, thank you! Services: Engine and emission repairs.
