PLUMBERS · HOUSTON, TX
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%55+8.3Craft & service 20%13+2.6Value 10%23+2.3Momentum 8%45+3.6Track record 7%63+4.4Accountability 5%39+2Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%55+8.3Craft & service 20%13+2.6Value 10%23+2.3Momentum 8%45+3.6Track record 7%63+4.4Accountability 5%39+2Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCOREHugo Plumbing
Better than 33% of plumbers · #60 of 90
4.9★743 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
76%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Hugo Plumbing for garbage disposal repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
All 2 Google reviews tagged “Garbage disposal repair”
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Had the plumbers arrive on time and fix three very important problems for me at a very fair price and with extreme courtesy. Will recommend them to anyone.
Paid $1,200–1,400Great pricePlumbing pipe repairFaucet installationPlumbing leak repair
PaulLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The most important part of this review is that if you are looking for a plumbing company this is the right one for you. Francisco and Christian were without a doubt the most professional team I’ve ever witnessed in the plumbing field. They are honest with customers, great in the household, keep things clean and…
Paid $1,000+Not sureGarbage disposal installationDrain cleaningPlumbing leak detection
vs category
Blue = Hugo, grey = plumbers average
Rating over time
Price
$453-5% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 25%Reasonable 63%Overpriced 4%Not sure 8%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%55+8.3Craft & service 20%13+2.6Value 10%23+2.3Momentum 8%45+3.6Track record 7%63+4.4Accountability 5%39+2Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
47
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
55
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
13
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
23
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
45
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
63
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
39
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+55 / −0
Professionalism
+61 / −0
Responsiveness
+49 / −0
Punctuality
+52 / −0
Value
+41 / −1
