Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%75+26.3Reliability 15%76+11.4Craft & service 20%91+18.2Value 10%22+2.2Momentum 8%46+3.7Track record 7%61+4.3Accountability 5%38+1.9Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCOREHugo Plumbing
Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 743 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Hugo Plumbing is better than 75% of plumbers.B
75
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Hugo Plumbing is better than 76% of plumbers.B
76
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Hugo Plumbing is better than 91% of plumbers.A
91
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hugo Plumbing is better than 22% of plumbers.D
22
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hugo Plumbing is better than 46% of plumbers.C
46
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hugo Plumbing is better than 61% of plumbers.B
61
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hugo Plumbing is better than 38% of plumbers.D
38
Reviews for your job
Customers hired Hugo Plumbing for 8 kinds of job.
Hugo Plumbing for HVAC duct & vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$453-3% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 63%Overpriced 4%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 56 | $227–$606 |
| Drain cleaning | 46 | $227–$554 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Plumbing leak detection | 33 | $124–$633 |
| Plumbing leak repair | 33 | $278–$986 |
| Water heater installation | 29 | $1.2k–$2.4k |
| Faucet repair | 23 | $205–$607 |
| Garbage disposal installation | 19 | $383–$718 |
