Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%47+16.5Reliability 15%55+8.3Craft & service 20%13+2.6Value 10%23+2.3Momentum 8%45+3.6Track record 7%63+4.4Accountability 5%39+2Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCOREHugo Plumbing
Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.9★ from 743 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and reliability; weakest: craft & service.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Hugo Plumbing is better than 47% of plumbers.C
47
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Hugo Plumbing is better than 55% of plumbers.C
55
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Hugo Plumbing is better than 13% of plumbers.F
13
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hugo Plumbing is better than 23% of plumbers.D
23
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hugo Plumbing is better than 45% of plumbers.C
45
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hugo Plumbing is better than 63% of plumbers.B
63
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hugo Plumbing is better than 39% of plumbers.D
39
Reviews for your job
Customers hired Hugo Plumbing for 8 kinds of job.
Hugo Plumbing for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$453-5% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 63%Overpriced 4%Not sure 8%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 56 | $227–$618 |
| Drain cleaning | 46 | $176–$580 |
| Plumbing pipe repair | 40 | $366–$1.2k |
| Plumbing leak detection | 33 | $124–$656 |
| Plumbing leak repair | 33 | $295–$1.1k |
| Water heater installation | 29 | $1.2k–$2.4k |
| Faucet repair | 23 | $208–$611 |
| Garbage disposal installation | 19 | $383–$706 |
