Landscaper · East Syracuse, NY · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%70+17Value 14%93+13.2Replies to reviews 7%50+3.5Craft & service penalty0−10Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 16 land clearing servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.7★★★★★35 Google reviews · 23 photos
89%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Hunter Springs Landscape Artisans as a professional team that handles various services, including patio installation, garden design, and drainage systems. Reviewers frequently highlight the company's punctuality, detailed communication, and quality craftsmanship, noting that the staff often exceeds expectations in planning and execution. However, some lower-rated reviews criticize a lack of pre-project documentation, such as missing drawings or advance notice, and report difficulties with contract revisions or cost changes before work begins.
Google rating: 4.7 out of 5 from 35 reviews (89% five-star).
Reviews on this page: 35 Google reviews (31 with written comments, 5 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: September 5, 2025.
Service: Land Clearing Service serving East Syracuse, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other land clearing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.
This companyLand Clearing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hunter Springs Landscape Artisans: 74/100 on this factor. Category median: 94.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hunter Springs Landscape Artisans: 70/100 on this factor. Category median: 92.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hunter Springs Landscape Artisans: 0/100 on this factor. Category median: 78.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hunter Springs Landscape Artisans: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hunter Springs Landscape Artisans: 50/100 on this factor. Category median: 90.C
50
Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.7of 5
5 stars3189%
4 stars26%
3 stars00%
2 stars13%
1 star13%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
90%praise
Praise4790%
Complaints510%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable4100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1733%
Quality & results1223%
Would recommend815%
Speed & response713%
Communication510%
Price & value36%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff are incredibly professional, thorough, and truly talented.”
“Had a great experience with Emma designing my shade garden.”
“Recommend them, don’t waste your time anywhere else, just go there and they will take care of everything at a great price.”
“I would highly recommend no one to do business with Hunter Springs.”
“When I started working with Emma in 2023 to bring in new plants, I could tell right away that she was listening to me as to what I wanted for this garden.”
“EJ Litz, Lisa Gorney and the crew were easy to work with and attentive to my questions and concerns from start to finish.”
“They may be a little more expensive than some others, but for this kind of investment it's totally worth it.”
People customers mention
Scott6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hunter Springs Landscape Artisans for 5 kinds of job. Pick one to see what they paid and said.
MissyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★
I initially had some landscape done. They redid my whole front area, took the time to explain what would work and what would be bad, colors complimenting each other and the work they did was fantastic.
However that's where the my praises stop.
After the job was complete and payment has been fulfilled there service…
KarenLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We wanted to create an asian garden on our new property. Emma's asian influence was spot on. She and Charlie were able to provide a design and resources that worked perfectly with the limitations of our unique landscape. The neighbors are thrilled as well.
Anne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a great experience with Emma designing my shade garden. It's beautiful! Also have begun a landscape maintenance program to keep bushes and gardens trimmed, weeded and healthy throughout the year.
Julie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Hunter Springs added a sunroom, a deck, and a patio to our home. All of the staff are incredibly professional, thorough, and truly talented. Scott and Lisa were available every step of the way and made, what could be an overwhelming process, enjoyable. We shared our vision and they took what we thought we wanted…
PattiLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★
I have been stewing about the work they did for us from 2020and still am not 100% pleased.... never got a drawing for the work they were going to do, never got 2 weeks notice before work began , never was told about a possible drainage system for the patio to be level.... hired a different person the following year…
Patio design− Quality
MichaelLocal Guide · 698 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Recommend them, don’t waste your time anywhere else, just go there and they will take care of everything at a great price.
I initially had some landscape done. They redid my whole front area, took the time to explain what would work and what would be bad, colors complimenting each other and the work they did was fantastic.
However that's where the my praises stop.
After the job was complete and payment has been fulfilled there service to help you with any aftercare goes down hill.
The communication is almost none existent. If you want something done you have to keep at them to get any information.
I had 1 - 2 questions that went unanswered.
Overall they do very good work installing and putting things in but once job is done and paid don't expect to get any help with anything afterwards.
Price assessment: Reasonable price
Services: Stone landscaping, Walkway landscaping
Karen Dudden-blakeLocal Guide · 9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We wanted to create an asian garden on our new property. Emma's asian influence was spot on. She and Charlie were able to provide a design and resources that worked perfectly with the limitations of our unique landscape. The neighbors are thrilled as well.
Price assessment: Reasonable price
Services: Garden design, Stone masonry, Landscape design
RickLocal Guide · 26 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Working with Emma to help me bring a large garden back to life has been a pleasure. The original garden was designed by Scott(original business owner) about 2007 but about 3 years ago, I knew that I needed help because I couldn't tell the difference between a weed and flowers that Scott had planted, causing the garden to look terrible. I called Hunter Springs and Scott for help in 2022 in getting garden cleaned and garden path restored.
When I started working with Emma in 2023 to bring in new plants, I could tell right away that she was listening to me as to what I wanted for this garden. She made spending money to redo the garden OK because I knew that she was looking out for her clients. The plantings were put off from 2024 to this year when Emma found my plants had been affected by a frost and wouldn't accept them.
Emma is a true Professional Landscape Designer!! She answered any questions that I had, came up with types of plants and colors that I wanted, helped me get rid of unwanted plants, and had an Awesome design for placement of all the plants this summer. She suggested an irrigation system when I was concerned about the summer heat. Emma has been come to my house more than once to make watering adjustments.
I also want to thank Jack, Jeff, etc for their continuous help with my garden cleanups and getting my hydrangeas moved from back to front of house this past May.
Emma and the guys have helped me to get my gardens to where I want them to be. I can't thank them enough!!
Emma and these guys are True Assets to Hunter Springs.
Services: Gardening services
Anne Cronlund4 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Had a great experience with Emma designing my shade garden. It's beautiful! Also have begun a landscape maintenance program to keep bushes and gardens trimmed, weeded and healthy throughout the year.
Hunter Springs added a sunroom, a deck, and a patio to our home. All of the staff are incredibly professional, thorough, and truly talented. Scott and Lisa were available every step of the way and made, what could be an overwhelming process, enjoyable. We shared our vision and they took what we thought we wanted and made it even better with their design expertise! Their staff give incredible attention to detail and it shows in the final product. We could not be happier with their work.
Response from the owner · 3 years ago
Hello Julie, thank you for your business, your trust in us and certainly your kind words. It was a pleasure to work with you and your family to extend your interior and exterior entertainment space. We took great pleasure in embellishing on your concept through the design process and certainly our production team followed through with a great outcome. Please keep us in mind for your future projects and we thank you for posting an online review.
Patti VonaLocal Guide · 11 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
I have been stewing about the work they did for us from 2020and still am not 100% pleased.... never got a drawing for the work they were going to do, never got 2 weeks notice before work began , never was told about a possible drainage system for the patio to be level.... hired a different person the following year to come fix the retaining wall... They gave us the curves I was looking for and no longer a safety risk by the pool.... this year....2 years later...the boarder around the pool has sunk and is now a trip hazard by the pool.... that was a priority for us.... didn't want the grandkids trip fall twist an ankle.... they felt we were not a good fit for their company.... well they certainly are not a fit for us....poor workmanship and quality... and we paid cash...no financing for us.... would not recommend Hunter Springs...ever.
Negative: Quality
Services: Patio design
William Day6 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
October 2021: Hunter Springs transformed our back yard. They worked with us to create a landscape architectural plan that removed a dilapidated deck and fence set against a large hill, installing a limestone boulder retaining wall with an incredible set of boulder steppers leading up to a natural grass landing midway up the hill, and with perennial plantings on the hill itself surrounded by an easy-to-care-for Onondaga round stones mulch. The crew working on the project over 3-4 weeks were professional and meticulous, getting together with us to discuss small adjustments to the plan as they went along, and making our wishes real. They return next spring to install pavers for the patio on the site they've prepared (delays due to COVID caused the project to extend into next season). I don't think we will ever go with another landscape designer in CNY. HS's quality is unsurpassed.
July 2022 update: With the pavers installed and the patio complete, the care shown by the Hunter Springs crew is again evident. The patio has the proper pitch, eliminating years of flooding in the backyard. The border they designed helps to clearly define the space. And the stone steps leading from the patio up the hill are even more inviting. A stunning improvement that has us spending every decent weather day dining in our back yard. Thanks HS!
Thank you Bill & Katherine for entrusting in us to develop your outdoor environment. What a great opportunity and a beautiful outcome. We are so happy that you enjoy it and we truly appreciate your business. We look forward to phase II
MichaelLocal Guide · 698 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I love my new backyard patio and related plantings! Hunter Springs Landscape Artisans went above and beyond in design, creativity and execution. EJ Litz, Lisa Gorney and the crew were easy to work with and attentive to my questions and concerns from start to finish. Many thanks to Scott Schaal and his company for a job well done. I can't wait to use my new patio!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Installation, Sod installation, Service not listed
Response from the owner · 4 years ago
Thank you Paul for your continued business and trust in Hunter Springs. We appreciate your kind words and as always, it was a pleasure to work with you. Enjoy that beautiful patio environment!
Patrick Murphy6 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
The entire Hunter Springs team was a pleasure to work with. The attention to detail, professionalism and quality craftsmanship at every stage of our project made for a great experience. Throughout the entire project there was open communication and collaboration which resulted in no surprises along the way.
We are looking forward to working with Springs again in future projects!
Patrick & Kim
Jamesville, NY
Positive: Professionalism
Services: Installation, Sod installation, Service not listed
Response from the owner · 4 years ago
Thank you both for your kind words. It was a pleasure to work with you on your beautiful outdoor environment and speaking for the entire Hunter Springs team, we look forward to working with you both again!
