Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical logo
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Chicopee, MA · 4.7★ (3,824)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%42+8.4Value 10%12+1.2Momentum 8%27+2.2Track record 7%96+6.7Accountability 5%58+2.9Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22
RankPosition by Experts Score among all companies we track in this category.#85
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$227
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.5.3%

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Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for a/c system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.143
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$454
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 143 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ paul · Edited a week ago

Gabe was professional, knowledgeable and courteous. Job was done in a timely manner. Respectful of our interior. Great results.

Paid $200–400Reasonable priceA/C system maintenance
★★★★★ Arvin · Edited 3 weeks ago

Very nice and professional great service

A/C system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Thane · Edited a month ago

H&D supported the warranty on our minisplit as promised. The system is now running perfectly and the service techs were great to work with.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ corad21 · Edited a month ago

Nathan the tech was on time professional and personable, diagnosed the system and gave me the bad news, showed me the borescope which confirmed the heat exchanger is bad, new furnace in my future, awesome experience Jacques was awesome, very thorough took pics, explained all aspects of the process, gave me a great…

A/C system maintenanceHeating system installation
★★★★★ Caitlin · Edited 3 months ago

Beyond impressed by the quality work provided by my technician during my service appointment. Gabriel Lopez took the time to explain everything and answer any questions I had in detail. Very knowledgeable when it comes to his work!

Reasonable priceHVAC system maintenanceA/C system maintenanceHVAC duct & vent installation+ Punctuality+ Quality+ Professionalism
★★★★★ Patricia · Edited 4 months ago

Very pleased with Hunter Cain. He is very thorough and has attention to detail. He serviced my air conditioner Will definitely request him next year.

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Deborah · Edited 4 months ago

The Technician was pleasant to work with and did a thorough job

Paid $1–100Reasonable priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Wayne · Edited 5 months ago

Gabriel was terrific. He explained what was needed and completed the repairs. Highly recommend him.

Paid $400–500Reasonable priceA/C system maintenance+ Professionalism
★★★★★ Gerardo · Edited 6 months ago

Great service very professional.will recommend

Paid $1–100Reasonable priceA/C system maintenance
★★★★★ Maureen · Edited a year ago

Great service. Prompt and professional. Strong customer service orientation. David was a great technician.

InstallationA/C system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Veronica · Edited a year ago

Very good service and yes he did exceed my expectations and beyond and make sure I’d understood all he was doing along the way. HD always provided a great service

Reasonable priceA/C system maintenanceService not listed
★★★★★ Jim · Edited a year ago

Fantastic service. Showed up on time. Personable and completed annual service thoroughly and quickly

A/C system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Glenn · Edited a year ago

Ramone Williams did an excellent service to prepare our furnace for the coming winter. He was thorough, professional and polite.

HVAC system maintenanceA/C system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Clifford · a year ago

Hurley and David 100 word review. They bothered me with calls, texts. Finally I checked an email. They said I owed money. I called. I already paid a year ago. I said but nobody came. They owed me. The person agreed. We finally got a guy to come in on August 20th. Nicest. guy. ever. Polite. Fielded my questions. We…

Paid $1–100Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Samuel · Edited a year ago

Awesome service

HVAC system maintenanceA/C system maintenanceHeating system maintenance
★★★★★ Scott · Edited a year ago

We had our yearly maintenance done for A.C. The technician was knowledgeable and easy to work with. I would recommend Hurley & David for service.

A/C system maintenance+ Quality+ Professionalism
★★★★★ Abhi · Edited a year ago

Always prompt and courteous service. Would def recommend them to others. Great service and great ppl.

Reasonable priceHVAC system maintenanceA/C system maintenance
★★★★★ Brian · Edited a year ago

Very friendly and professional, explained everything he was doing in easy to understand language. Very satisfied with the service.

A/C system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Crowhillgal · a year ago

I had an appointment to have my AC unit inspected by Hurley & David. The tech that was sent was Hunter. I was contacted before the appointment to let me know he was on his way. He was courteous, friendly, and professional. I would give 6 stars if I could. He answered all of my questions and did a great job. I would…

A/C system maintenance
★★★★★ C · a year ago

Dustin Blair exceeded all of my expectations!!! Not only was he extremely professional, he was incredibly personable!! He talked me through everything and answered any and all questions I had in a way that I could understand everything, without feeling overwhelmed…. He also sent an email afterwards with different…

Great priceA/C system maintenance

Show more a/c system maintenance reviews (123 more) →

Why it scores 22How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%42+8.4Value 10%12+1.2Momentum 8%27+2.2Track record 7%96+6.7Accountability 5%58+2.9Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction1
Reliability3
Craft & service42
Value12
Momentum27
Track record96
Accountability58

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