Experts Reviews · Company report
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical

Chicopee, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #119Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 3,824 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 73% of plumbers.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 62% of plumbers.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 68% of plumbers.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 81% of plumbers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 94% of plumbers.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for 8 kinds of job.

Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$1–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “HVAC duct & vent cleaning”

Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They came and cleaned one of my splits. I have always found the H & D to have great service and professional/courteous technicians. Hunter was the tech today and he was very professional and did a great job. He was also friendly and kept me aware of everything he was doing. Thank you

Paid $1–100Great priceHVAC duct & vent cleaning
Lscu283 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician arrived on schedule. He was professional and courteous. He walked me through each step of the process and answered all my questions.

Paid $500–600Reasonable priceA/C system repairHVAC duct & vent cleaning
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great job; quick and thorough

HVAC duct & vent cleaning
MLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We used this company 2 years ago to install our furnace and add central air to our home. Although a little overpriced I am so glad we went forward with their products because their "stand behind service" is exactly what they advertise. Every single person who came to do preventative maintenance, including Andrew,…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

The tech was very nice but the problem was the price was three times as high as it should have been.

A/C system maintenanceHVAC duct & vent cleaningA/C system repair− Value
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I scheduled Hurley and David to come out for a check of my heating system. It is rather old. I was expecting some kind of an upsell as to what I needed to do differently. And I was so pleased when the technician, Gabriel, told me that the system was in good working condition and there were no repairs necessary.

HVAC duct & vent cleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Monika6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent work and attitude! Came on time. Professional attitude. Detailed explanations after service. Answered all questions.

HVAC duct & vent cleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Samuel did a fantastic job with everything I needed done. Did a visual inspection of my oil tank, replaced a tank gauge, recaulking around the vent to the chimney stack, and full maintenance of the oil furnace including adjustment of the air intake for cleaner burning, nozzle and ignition system adjustment, filter…

HVAC duct & vent cleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Katie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jorge came on a repair call and alerted me to the fact that our whole central air system was not functional. He let me know it would be costly for a repair that would need a replacement soon after so I went with HD to replace and install a new system. They were fast, courteous and professional. Having Jorge help…

HVAC duct & vent cleaningHVAC system repairHeating system repair+ Responsiveness+ Punctuality+ Professionalism
Woody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Andrew found the problem and the solution in a timely manner. He was helpful and professional.

A/C system maintenanceHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
SherylLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Very friendly, but wasn't easy scheduling a visit. Got put on wait list back in early June...soonest they could come was September. Fortunately they could do it before then, thanks to a cancellation.

HVAC duct & vent cleaningHVAC system maintenance
Rita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Andrew came out and did a wonderful job! He was punctual and not only got the job done, but was able to save me a lot of money. Thank you so much!

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Punctuality+ Quality+ Professionalism
Mrs1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHVAC system repairService not listed+ Value
Krista6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningHVAC duct & vent repair
Bernie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningService not listed+ Professionalism

Price

$227-51% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 58%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance376$27–$251
Heating system maintenance310$37–$278
Heating system repair232$161–$834
Heating system installation144—
A/C system maintenance143$27–$483
HVAC system repair142$124–$818
Install AC82—
A/C system repair71$246–$998

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