Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%53+18.5Reliability 15%43+6.5Craft & service 20%4+0.8Value 10%13+1.3Momentum 8%23+1.8Track record 7%97+6.8Accountability 5%58+2.9Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCOREHurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #120Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 3,824 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: craft & service.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 53% of plumbers.C
53
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 43% of plumbers.C
43
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 4% of plumbers.F
4
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 13% of plumbers.F
13
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 23% of plumbers.D
23
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 97% of plumbers.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 58% of plumbers.C
58
Reviews for your job
Customers hired Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for 8 kinds of job.
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for chimney inspections
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$227-51% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 58%Overpriced 7%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 376 | $27–$251 |
| Heating system maintenance | 310 | $37–$278 |
| Heating system repair | 232 | $161–$834 |
| Heating system installation | 144 | — |
| A/C system maintenance | 143 | $27–$483 |
| HVAC system repair | 142 | $124–$818 |
| Install AC | 82 | — |
| A/C system repair | 71 | $246–$998 |
