PLUMBERS · CHICOPEE, MA
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%42+8.4Value 10%12+1.2Momentum 8%27+2.2Track record 7%96+6.7Accountability 5%58+2.9Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCORE

Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical

Better than 6% of plumbers · #85 of 90

4.7★3,824 Google reviewsGoogle star rating as shown on Google Maps.
4.68★last 12 monthsAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
84%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.65
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Cleaning” · showing 20

TomLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★

My furnace stopped working on a Sunday morning and the temperature was around freezing. I noticed that the pilot light wasn't lit and I thought that was the problem. Well it was a little bit more than that. While looking for a HVAC company, I found that Hurley and David was available so I called and made an…

Paid $400–600Reasonable priceHeating system repairCleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I previously had a new water heater installed & was very pleased with everything. Upon servicing my furnace for the winter, I found the furnace had too many issues that warranted replacing it. Pricing was comparable to other companies& technicians and customer service are nothing short of 5 stars.

Paid $1–100Reasonable priceCleaning+ Responsiveness+ Punctuality+ Quality
RamonaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent communications via text by choice. They text to confirm appointment. Able to communicate prior to appointment concerning details for upcoming visit. (Bring a/c filters because I don’t buy them myself, check.) (Text me before you arrive, check) Person who performed annual maintenance was both professional…

Not sureCleaningHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Professionalism
MichaelLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great Service and technicians inform you about what you need to do to keep your boiler running at it's optimum! I signed up for extended care.

CleaningHeating system maintenance
Maygen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

5 stars 🤩 All the way around.. awesome company..

CleaningHeating system repairHeating system maintenance
Natalie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Personable and very helpful. Could answer all of our questions.

CleaningHeating system maintenance+ Responsiveness+ Value
Marilyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Nathan was professional, knowledgeable, and very friendly and answered all our questions.

CleaningHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
zazuex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The tech they sent was wonderful.

CleaningHeating system maintenance+ Punctuality+ Quality+ Professionalism
Debi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technicians are always on time, courteous and don't mind answering questions. Nate was here today, and was great explaining all I needed to know and did an excellent job.

CleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
MLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We used this company 2 years ago to install our furnace and add central air to our home. Although a little overpriced I am so glad we went forward with their products because their "stand behind service" is exactly what they advertise. Every single person who came to do preventative maintenance, including Andrew,…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew from Hurley And David did a fantastic job very knowledgeable, electrical wise very good craftsmanship in their work. A 5 ton unit almost 2700 square foot

CleaningA/C system dismantlementInstall AC+ Responsiveness+ Punctuality+ Quality
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Maintenance of Bosch heater & hot water heater. Tested & cleaned 3 mini split units. Identified some issues needing attention.

CleaningDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality
ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out for cleaning and inspection on 2 furnaceson Tuesday. The furnace for our in-law apartment had a crack in heat exchanger and was condemned. They had a person come out measure apartment and showed me options for new furnace same day. Made arrangements for new furnace install for Thursday after Chimney…

CleaningInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jorge was very professional and knew exactly what needed to be and recommended any maintenance I could do to extend the life of my unit. He was attentive to detail and made sure everything was in working correctly. Highly recommend Jorge to do the job right.

Cleaning+ Punctuality
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

It would be impossible for me to more disappointed in a company. Horrible customer service and technicians that are just flat out not knowledgeable. Brand new system installed from top to bottom and I’ve gone 3 winters in a row with multiple issues. Obviously installed incorrectly. They are trying to charge me for…

CleaningHeating system installationInstallation− Responsiveness− Punctuality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brian came out and is a master of his craft. He explained the issue, solved the problem and answered all of my questions. Thanks for the great service!

CleaningHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Professionalism
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I had them install a new furnace and central air unit approx 6 years ago and have had their routine maintenance plan since. I scheduled the winter tune up appointment in July of this year for November 22. At the beginning of November I was contacted saying their system overbooked and they needed to reschedule to…

CleaningInstall ACHVAC duct & vent installation− Responsiveness− Punctuality
Sue4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Adam arrived on time and was very courteous & professional. He explained what he was doing and made suggestions for the future. Adam was very knowledgeable.

Cleaning+ Professionalism
Donna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

HD goes over & above & explains everything completely before proceeding. Also quotes are given prior to work so we understood the job and costs.

CleaningHeating system maintenanceHVAC system maintenance
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gio was professional, courteous and explained everything thoroughly. He was clearly knowledgeable and was respectful. Thank you!

CleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality

Show more cleaning reviews (6 more) →

vs category

Blue = Hurley, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.76★ (110 reviews)2024-Q2: 4.70★ (134 reviews)2024-Q3: 4.79★ (181 reviews)2024-Q4: 4.76★ (224 reviews)2025-Q1: 4.71★ (204 reviews)2025-Q2: 4.89★ (274 reviews)2025-Q3: 4.83★ (237 reviews)2025-Q4: 4.67★ (215 reviews)2026-Q1: 4.63★ (150 reviews)2026-Q2: 4.79★ (164 reviews)2026-Q3: 4.72★ (155 reviews)2026-Q4: 4.50★ (48 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$227-53% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 58%Overpriced 7%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%42+8.4Value 10%12+1.2Momentum 8%27+2.2Track record 7%96+6.7Accountability 5%58+2.9Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
12
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
27
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
96
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
58

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+683 / −18
Professionalism
+909 / −40
Responsiveness
+728 / −28
Punctuality
+751 / −18
Value
+446 / −26

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