How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREHurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Chicopee, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #119Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 3,824 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Reviews for your job
Customers hired Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for 8 kinds of job.
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for heating system maintenance
Clear ✕All 311 Google reviews tagged “Heating system maintenance” · showing 140
Technician was excellent . Efficient , professional and on time
Michael showed up at our house during the time slot provided. He did a thorough diagnostic of our heating system. He did some troubleshooting on the thing he thinks may be causing the issue. He went over everything in detail with me and my wife. He did offer information on H&D services. Michael was polite, thorough and helpful.
I do not recommend Hurley and David. I did once - gave them 5 stars and everything - but not anymore. Long story short they once again rescheduled our appointment and once again, the only way I found out was to call them to confirm said appointment. BAD BUSINESS PRACTICES. I'm furious. I booked this appointment…
He was awesome, Nathan dose a wonderful job and because of him, we continue to be loyal customers.
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical Are Extremely professional and trustworthy. I am so pleased with Nathan's explaining problems so that I would understand, I also thought I needed a new boiler but with the right parts and serviceman it works better than ever!
Yearly heating system maintenance check. Tek did a very good job checking everything and answering my questions. He found nothing wrong and I'm all set for this winter.
We had HD Air here today for some maintenance on our mini split. The technician was very professional, polite, punctual, friendly, and extremely knowledgeable. We were notified ahead of time that he was on his way. He checked out the problem and informed us of the problem. He explained the solution and performed the…
Antonio was extremely professional and knowledgable. He was detailed in his work and explanations. I appreciated his manner of professionalism.
Luis was my tech who serviced my annual maintenance on my furnace. He discovered some safety issues and brought me down cellar to go over everything. He was very personable and professional and I trusted his recco. He came back to do the job and when it was done he pointed out everything he did and showed me the…
Matt was ever well experienced In his job and walk me thru the maintenance for the rest of the year thanks matt
Excellent service. On time, friendly and professional. Went thru my entire system and provided me detail description on what was found.
Nathan is a knowledgeable and capable technician. We always request him but don’t always get him. We trust his recommendations and the quality of his work is superior. He is the best reason to use Hurley and David. We’ve purchased their service plan for about 20 years. This year, we did not. The price more than…
My tech was helpful...honest... and explained my system ...and explained services you have to offer
Larry was prompt, professional, and fixed our issue. Another great experience!
Honest and quick service.
Dustin was timely, explained things simply and did not attempt to perform work that wasn’t needed. We were also able to ask questions about our system so we can determine what we need to complete next. HD Air will definitely be on our list to use again.
Gabriel L. was extremely professional and respectful. Even though it was a routine service, he was prompt, brought great energy, and was very personable. If you’re calling in, I highly recommend requesting Gabriel L. as your technician—he was excellent!
Lawrence was my technician. He was polite, friendly and knowledgeable. I would recommend HD to anyone in need of their services. The appointment operator was friendly and welcoming, too. Excellent interaction with the company.
Awesome service, the staff and the technician was professional, helpful and friendly.
He was explaining the problem and showing and really good communication and really pleasant person.
Mark came and did an amazing job addressing my issue with the hot water pipe, servicing our system, and getting me a great deal. It’s always a pleasure when Mark comes out for service. Friendly, efficient, informative. Thank you!
Larry was on time, polite and knowledgeable. Thanks
On time, very nice person. I dint even know you had to change or forgot to change the filter. He even emailed me everything that was done and the filter i needed. Tomorrow they doing my second house.
Adam was great! He was patient answered questions in a way that left me less overwhelmed.Will be a repeat customer.
i had technician antonio. he explained ALL details of the maintenance process. he went above and beyond the details of inside and out of my equipment. i would love to have him back as a regular tech. thanks antoni
The technician had excellent communication skills and answered my questions thoughtfully. He was both professional and efficient in his work
Technician was phenomenal. He was knowledgeable and explained everything he did and his recommendations.
Ramona was a terrific tech in all aspects! Very courteous !
Geo arrived on time and introduced himself. Geo put shoe covers on before entering my home. Upon reaching the furnace he explained what he would be doing today. He asked that I put each zone in demand for heat from each thermostat. Geo then began his testing of the furnace to ensure proper function of the furnace.…
Nate was prompt and great on the check up. No excess pressure to make a decy
It was a new heating system, they were great very friendly and knowledgeable, great job guys was Christian and im sorry can't remember other guys name, but both were great, you need work done call hurley and david, you won't go wrong they are fantastic.
Zack was very helpful answered all my questions and he was friendly and did a great job 👍👍👍
Ramone was very thorough and courteous. Advised us in detail of his service and recommendations for future maintenance.
They continue to amaze regardless the price which isn't extreme, their payment plans are great. So far done my boilers with them & can't complain at all. Reliable service and people attentive and informative
The technician Luis Cruz was great, and timely. Was willing to go over options regarding the service needed, and was finished in a timely manner. Also, made sure the area was picked up when he was doen
Tony did a great job. Thank him and you. Very happy with his service of my furnace.🤩
Larry was very detailed-oriented and trustworthy. Thank you very much!
Nathaniel did a great job with heating maintenance, thorough and very efficient. Photos of all work done is helpful.
Nathan completed the service efficiently and timely. He is a very polite and knowledgeable technician. He is a credit to your company.
Technician Zachary Williams showed on time and was extremely polite and professonal. He also explained everything he did on the Annual Inspection of our fairly new boiler system. I had many questions about the new system and Zachary took the time to go over each question I had in detail. Zachary is a true asset to the Hurly & David Team.
Hurley and David are prompt and professional. The technician who came to our home was courteous and knowledgeable. I would recommend this company and their services.
Awesome service
Luis performed the yearly maintenance on our furnace and was extremely thorough and professional. He was extremely friendly and took the time to explain how the furnace is operating. He also recommended a new plan that would replace the gold plan that I am currently using. I believe I will be changing plans and on…
This place is fantastic! The MEN are outstanding. First had someone come out for the boiler, Adam Struthers. He was prompt, courteous, helpful and knew his stuff. Explained everything and was kind to my curious kids. Then, they continue their excellent service with a two person team, Manny Adames and Johnathan.…
Antonio was competent and thorough and did an excellent job
I always get the best guys from here. Had a water heater replaced and some work on my floo today. 5 different techs, all respectful of my space, worked quick and clean, and were just generally good chill dudes. Stellar service all around. Definitely sign up for the membership for the savings on their services.
Excellent service
I would give Adam 10 stars if I could. He informed me throughout the whole job . Cleaned up better then it was to start with. As a neighbor helping my 96 yr neighbor I was extremely impressed with his work and plan to have him work on my furnace . He needs 20 stars for his work today.
I highly recommend H&D to all my friends for their HVAC & plumbing needs. The technicians are prompt, courteous and responsive. Luis Cruz went above and beyond to ensure everything is operating perfectly and took the time to explain his work. I have total confidence and trust in HD Air.
Professional, knowledgeable
Technician was friendly and helpful and respectful of my property.
Technician was excellent and very professional. Definitely recommend their service.
On time, professional service. Inspection of heating system and thermostat s. Made viable suggestions with several options.
Great Service and technicians inform you about what you need to do to keep your boiler running at it's optimum! I signed up for extended care.
5 stars 🤩 All the way around.. awesome company..
2025--Mark was an exceptional tech and human being. Unsure if we will continue with HD in future (not due to tech but rather company--not like it used to be). 2024 5* review--Mac was an exceptional technician. He answered all our questions. South Hadley annual preventative maintenance (kept with HD because they gave…
Professional, friendly, and caring. Very informative.
Good work, explained everything so we understood. Overall good job. Adam was my tech and he did a great job.
Personable and very helpful. Could answer all of our questions.
Gabriel was great…he did my annual boiler checkup explained what he was doing and repaired what was needed. Very professional! He’s a keeper!
Quick response, fixed furnace same day.
The appointment went very well. The tech was very informative and gave some great advice!!
Zachary arrived right on time and was very professional and pleasant to deal with. He did a great job maintaining our furnace and explained what was done at the end of our appointment.
Zack did a great job. He went through all the systems checks with us and answered all of our questions. He was thorough, professional and articulate. A very positive experience.
Polite and knowledgeable. Hurley & David is a great company. Answered my questions and explained something I was unaware of.
Very pleased with service. Technician was knowledgeable, friendly, and courteous.
The Tech was one of the most professional individuals I’ve ever dealt with! Everything he stated about my system and their service was clear and concise. Will absolutely be using these guys going forward!
Technician showed up on time and was professional and friendly. He answered all my questions.
Technician came reset the boiler system and left. Came back home still not working !
Our experience with the sales rep Elmir and the installers Andrew and Joe was very positive. All were friendly, helpful and informative about the install and subsequent use of the system. We highly recommend H&D and particularly Elmir, Andrew and Joe.
Zachary was very personable but professional. He went over every item he checked with me and made sure I understood. He made suggestions on the things I might want to take care of without applying any pressure for me to do them. I would be very happy to have Zachary return for my next service appointment.
If you are looking into getting their yearly service plan please read this review. They basically use it to have a tech come in and claim things are wrong with your system so they can fix it. So I used their 60$ a year service to get priority service and a free yearly service on my boiler. The first two techs who…
Jimarri was sooo good! Professional top to bottom. Andrew also. Clean polite friendly and they really know their stuff. What a GREAT experience. Thank you all!
Nathan was professional, knowledgeable, and very friendly and answered all our questions.
MacCauley was very professional and did a good job diagnosing the problem with my furnace. Left everything clean and provided good advice on next steps.
Jacob was extremely informative and clear on what he found. Very thorough and polite. He is a keeper.
The tech they sent was wonderful.
Antonio from H&D was very courteous and professional.
The technicians are always on time, courteous and don't mind answering questions. Nate was here today, and was great explaining all I needed to know and did an excellent job.
Placed a phone call, to request a repair service for Our Home Heating System, and within a couple of hours , a Professional heating system repair guy , got Our system repaired and running, better than before! The repair cost was excellent and appreciated…Thank you Mr Brian , of Hurley & David Juan D & Luz M Chicopee, MA
Had Gio G. come to do the annual checkup on my boiler, he did a thorough job and found a few things in need of repair. He talked me through what it was, how it impacts the boiler and gave me a breakdown on different repair options. I was worried about being able to afford the repairs, which he informed me of their…
The tech was very polite knowledgeable and respectful explained everything to me clearly and easy to catch or understand
They sent an emailed letting me know about appointment and any updates plus sending a picture of the service person and details about their education and work was a plus for me. Very professional. I'll definitely use their services again.
I can't put it the words. That went to my house was, it was quick, everybody was very professional, they cleaned up everything and left it perfect. Also. I was explained the whole system and I understood it, I was also offered a maintenance plan if I cannot figure out certain things and wanted them to do it, great…
We used this company 2 years ago to install our furnace and add central air to our home. Although a little overpriced I am so glad we went forward with their products because their "stand behind service" is exactly what they advertise. Every single person who came to do preventative maintenance, including Andrew,…
Very attentive, responsive, and professional.
H & D completely power cleaned split ac/heat unit inside home. Beautiful job, Jorge is great tech!
Nathan was thorough, professional and knowledgeable. Hurely and David's client communication is unmatched. Prices was extremely fair. I will definately use them for future service.
Had seasonal tune up/maintenance done on our furnace. Very good price, on time, very thorough.
Gio, the tech that arrived was on time and very professional. He went over how the system was performing. Would highly recommend them to friends.
Samuel was very professional. He gave us much needed information on how our furnace functions. Will definitely contact this company for future service.
Sam was awesome!!! Took 6 phone calls in one day, with different answers to our problem, to some reps stating they can be there in a week. Umm no. Finally got a manager on the phone and the guy was there within an hour. Change your policy and appt scheduler to when actual people are available. I was told when I…
They charged me 100% up charges for needing emergency services. They will try to get you for every thing if your in a trouble.
Jacob was prompt, very friendly, extremely conscientious and thorough. Jacob explained every single detail of what he was doing, and what he had found would love to have him for all of our maintenance needs!
Kurt was excellent- on time, answered every question I had, and extremely professional. Signed up for the yearly membership on the spot because of him. Wonderful service all around!
David is professional and helpful to my project. He suggested project plan based on my house conditions and he’s also trying to make economic budget for customers.
He did a great job. He cleaned up any mess from the job. And answered all of my questions. And I would use his services again.
Polite , Courteous and knowledgeable about our minisplt units
I scheduled Hurley and David to come out for a check of my heating system. It is rather old. I was expecting some kind of an upsell as to what I needed to do differently. And I was so pleased when the technician, Gabriel, told me that the system was in good working condition and there were no repairs necessary.
Great knowledgeable and courteous service! Would recommend highly!
I called the night before and was able to get service the next morning. Tech Brian D. arrived, diagnosed the issue, and repaired it. He also made sure my boiler was properly set and all air was out of the lines. If I ever need emergency service again, I know where I'm going.
Jacob was excellant , Knowledgeable, and a real grntlemen
We had Hurley & David do a furnace maintenance for us and we have not had service and professionalism done as this time. The professional Zachary, did a very thorough job....the best yet. He didn't miss a thing and was very polite , wore his shoe coverings to keep our floors clean ( which I loved !) and we felt…
very good service and very professionalist samuel. I revoke several services or my conviction in the future I am very satisfied with the service. Thank you I'd recommend it to my friends and family..
Samuel our tech was very friendly and did a great job on our furnace. Next time a tech has to come it would be great if it was him.
Kurt was awesome! He was very conscientious, left everything nice and neat. He was prompt, even a little ahead of schedule!
The communication at every level is above par with HD. I’m amazed and thankful they were there for me.
Adam was friendly , conversative and knowledgeable throughout the entire experience . He took the time to explain things to us and make sure we felt like we were in good hands . Thanks again , Adam !
Very prompt
He was very courteous, knowledgeable and timely. Very satisfied.
Excellent!!!! Experience technician. Very knowledgeable.
On time and expert service, all was done as expected, totally satisfied with the service
Our technicians arrived when expected. They were courteous and professional. They explained everything that needed to be done and showed me how to use the system. Happy with their work.
So I made a big mistake going with another company for an annual tune up on my oil furnace. After having some issues come up I decided to give Hurley & David a call to see if they could come out and look at it. Adam was at my door about 2 hours later. How many other times have you called for service and they came to…
Hello, Khalid Khalid Makhtor did a wonderful job troubleshooting my heating system. The only reason I gave 4 stars was the price of the initial work that ways Done. But I give 5 stars to their professional technicians!
The technician was very polite, knowledgeable. He explained everything that was down. Very polite. Would definitely recommend them. Will be using them again. MICHAEL WAS TRULY AWSOME.
Excellent service very professional
Tech showed up almost right at the beginning of my 4 hour window and I received and email and text when he was on his way with his name and picture. Such a great way to make someone feel safe when a stranger is coming into your home. He was very personable and gave me advice on next steps. Very happy with my experience with HD Air!!
Tech was great told me everything what was going on. Boiler too old so fortunately not able to fix. Will be using them to purchase a new boiler. New update: The tech and his work partner John and everybody else that came to install the new boiler was respectful with everything. They answered every question that I…
Consult meeting with Brendon was great. Was very efficient. We will be having our heating system replaced. We didn't feel pushed to make a decision and answered all questions we had. Thank you Brendon! Nathan was fantastic. He detailed the workings of our system for us. Showed us how everything should work and…
Adam was very polite and professional. He explained everything before he worked on the system and showed me what and why certain things should be done. He got me signed up for the yearly maintenance program and gave me estimates for future work that may need to be done.
Sam and Kurt were knowledgeable about our system and diagnosed the issue right away. They answered all of our many questions and took the time to explain how to best maintain our boiler and radiators.
Had no heat installed new furnace and water heater in less than 10 hrs
I have an old gas furnace and it makes a lot of noise, HD Air came and gave me great advice on what I should do about it.
Fast easy reasonable and very informative
Michael from HD did a boiler inspection/tune-up, it was $114.00 and took about an hour. Michael was on time, professional, informative, detailed, friendly and even played with the dog in-between ! It was a very good experience, thanks Michael!
Sam was honest professional and quick. He knew what he was doing.thank you sam
Andrew was awesome! Fixed the problem quickly and helped me out with the thermostat app!
I absolutely recommend this company⭐️⭐️⭐️⭐️⭐️ Excellent service and very professionals💯
Samuel did a fantastic job with everything I needed done. Did a visual inspection of my oil tank, replaced a tank gauge, recaulking around the vent to the chimney stack, and full maintenance of the oil furnace including adjustment of the air intake for cleaner burning, nozzle and ignition system adjustment, filter…
Jorge was great! He was early (which I appreciated), and took the time to explain my options.
Jacob was pleasant and professional. Took his time to check my systems. Explained when and how and when to adjust the humidifier for the winter and when to change the furnace filter. Great job! I feel like I know what I need to do to help maintain my heating unit.
Michael was really professional and did a great job on the maintenance of our system. He also went over very thoroughly options we had based on that maintenance.
Furnace that is 28 years old needed some newer parts. My serviceman, Zachary with his supervisor replaced those, it is running better.
Gio did a great job. Very professional, courteous, and explained everything extremely well.
HD is hands down the best. Prompt responsive and will make sure they do all they can to save the customer money. Brian was awesome.
So got some bad new today. However Nathan was very professional and was able to explain everything that was happening in an understandable way.
Absolutely fantastic pleasant very professional all around great experience
Very good service,friendly technician
This guy's are professional and knowledgeable. Took care of any issues right away and went above the call of duty.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 376 | $27–$251 |
| Heating system maintenance | 310 | $37–$278 |
| Heating system repair | 232 | $161–$834 |
| Heating system installation | 144 | — |
| A/C system maintenance | 143 | $27–$483 |
| HVAC system repair | 142 | $124–$818 |
| Install AC | 82 | — |
| A/C system repair | 71 | $246–$998 |
