Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%42+8.4Value 10%12+1.2Momentum 8%27+2.2Track record 7%96+6.7Accountability 5%58+2.9Experts Score= 22Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.22SCOREHurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #85Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.7★ from 3,824 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: satisfaction.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 1% of plumbers.F
1
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 3% of plumbers.F
3
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 42% of plumbers.C
42
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 12% of plumbers.F
12
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 27% of plumbers.D
27
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 96% of plumbers.A
96
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 58% of plumbers.C
58
Reviews for your job
Customers hired Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for 8 kinds of job.
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for swimming pool automation and controls repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$227-53% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 58%Overpriced 7%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 376 | $26–$248 |
| Heating system maintenance | 310 | $27–$282 |
| Heating system repair | 232 | — |
| Heating system installation | 144 | — |
| A/C system maintenance | 143 | $27–$454 |
| HVAC system repair | 142 | $135–$946 |
| Install AC | 82 | — |
| A/C system repair | 71 | $251–$1.2k |
