Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty68−3.2Momentum penalty94−0.6Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCOREHurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Chicopee, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #119Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 3,824 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 73% of plumbers.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 62% of plumbers.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 68% of plumbers.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 81% of plumbers.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 94% of plumbers.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical is better than 100% of plumbers.A
100
Reviews for your job
Customers hired Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for 8 kinds of job.
Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical for swimming pool heater repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$227-51% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 58%Overpriced 7%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 376 | $27–$251 |
| Heating system maintenance | 310 | $37–$278 |
| Heating system repair | 232 | $161–$834 |
| Heating system installation | 144 | — |
| A/C system maintenance | 143 | $27–$483 |
| HVAC system repair | 142 | $124–$818 |
| Install AC | 82 | — |
| A/C system repair | 71 | $246–$998 |
