David Rollinson
Review from Google · view on GoogleService was terrific. Highly recommended.
Hydrology Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%73+20.6Replies to reviews 8%100+8.2Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 40 water purification servicesPosition by Experts Score among all companies we track in this category. · better than 41%
4.7 ★★★★★ 218 Google reviews · 24 photos
93%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Hydrology Inc. at a glance
Customers frequently praise the company for punctual, professional service and clear communication regarding water softening and filtration systems. Many reviewers highlight transparent pricing and a lack of pressure to upsell products. However, a pattern of low-star reviews cites significant dissatisfaction with equipment reliability and perceived overpricing, with some customers reporting unresolved issues despite multiple service visits.
- Google rating: 4.7 out of 5 from 218 reviews (93% five-star).
- Reviews on this page: 218 Google reviews (192 with written comments, 14 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 31, 2026.
- Service: Water Purification Service serving Palmetto, Florida.
Data from Google, last updated October 31, 2026.
Score profile vs other water purification services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hydrology Inc.: 82/100 on this factor. Category median: 88.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hydrology Inc.: 73/100 on this factor. Category median: 86.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hydrology Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hydrology Inc.: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
218 Google reviews we collected
- 5 stars20293%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star167%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
- Praise42097%
- Complaints133%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10123%
- Would recommend9121%
- Speed & response6515%
- Quality & results6415%
- Honesty & trust389%
- Communication379%
- Price & value379%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…stems multiple times now, and every single time he's been responsive, knowledgeable, and quick to get out to us.…”
“Very unprofessional and over priced”
“It's rare to find someone this reliable and easy to work with — highly recommend.”
“Cannot recommend highly enough.”
“…our water systems multiple times now, and every single time he's been responsive, knowledgeable, and quick to get out to us.…”
“They go above and beyond for their clients while providing top quality service!”
“I found that they honest and not try to sell me something.”
“Brad and Keith were absolutely great, they explained everything to me, they were upfront and honest, amazing to work with and made the whole process seamless!”
“The communication with the team was excellent, and they gave me a very fair and competitive price on a full-house Puronics system.”
“Very unprofessional and extremely overpriced.”
People customers mention
- Brad 50 reviews
- Keith 31 reviews
- Puronics 5 reviews
- Solutions 4 reviews
- Dre 3 reviews
- Westinghouse 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
veronicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
It is not easy to find a good services, this is the first time that I am happy with services for my filter system . I found that they honest and not try to sell me something. I recommend
Kaley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
To say Hydrology is an amazing company would be an understatement! They go above and beyond for their clients while providing top quality service! Highly recommend!
Juan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brad and Keith were absolutely great, they explained everything to me, they were upfront and honest, amazing to work with and made the whole process seamless! Great guys definitely recommend!
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were prompt and professional. The full house installation took a little over 2 hours. They were very transparent on the whole process. And very informative. Highly recommend them
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
"We've relied on Bradley for service on our water systems multiple times now, and every single time he's been responsive, knowledgeable, and quick to get out to us. Most recently, he came by to adjust our regeneration schedule and dialed it in perfectly. It's rare to find someone this reliable and easy to work with — highly recommend."
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely outstanding in every aspect. Cannot recommend highly enough. Do not hesitate to call and purchase from them. Amazing FAMILY business.
Photos
Customer reviews
4.7 ★★★★★ 218 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
veronica betancourtLocal Guide · 16 reviewsTotal number of Google reviews veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt is not easy to find a good services, this is the first time that I am happy with services for my filter system . I found that they honest and not try to sell me something. I recommend
Kaley Greig4 reviewsTotal number of Google reviews Kaley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTo say Hydrology is an amazing company would be an understatement! They go above and beyond for their clients while providing top quality service! Highly recommend!
Response from the owner · 3 days ago
Thank you, Kaley! Going above and beyond for our clients is the standard we hold ourselves to, so this means a lot coming from you. We appreciate you taking the time to write it, and we're here whenever you need us. - Brad, Hydrology Water Solutions
Juan Bustamante9 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrad and Keith were absolutely great, they explained everything to me, they were upfront and honest, amazing to work with and made the whole process seamless! Great guys definitely recommend!
Response from the owner · 2 weeks ago
Thanks so much, Juan. It was a pleasure walking you through everything, and I'll pass this along to Keith too. Taking the time to explain what's actually in your water and what it needs is the part we care about most. Reach us anytime at 941-266-8991. - Brad, Hydrology Water Solutions
Mark Spina13 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were prompt and professional. The full house installation took a little over 2 hours. They were very transparent on the whole process. And very informative. Highly recommend them
Response from the owner · 3 weeks ago
Thank you, Mark! It was a pleasure getting your Hydronex whole-home system and Micromax 7000 reverse osmosis in for you. We want every client to know exactly what's going in and why before we start, so we're glad that came through. You're on Platinum Care, so we'll be back on schedule and the salt is covered. Enjoy the water, and call or text us anytime you have a question.
George Latos2 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google"We've relied on Bradley for service on our water systems multiple times now, and every single time he's been responsive, knowledgeable, and quick to get out to us. Most recently, he came by to adjust our regeneration schedule and dialed it in perfectly. It's rare to find someone this reliable and easy to work with — highly recommend."
Response from the owner · 3 weeks ago
Thank you, George! We appreciate you calling us every time something comes up. With the regeneration schedule set to how your household actually uses water, the softener should run on its own without wasting salt or water. It's always good to see you, and call or text us anytime you need anything.
Bob M1 reviewTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely outstanding in every aspect. Cannot recommend highly enough. Do not hesitate to call and purchase from them. Amazing FAMILY business.
Response from the owner · 3 weeks ago
Thank you, Bob! It was a pleasure taking care of your system, and even better getting to know you and your wife afterward. Keith and I could have talked golf with you two all afternoon. We're a family business, and customers like you are why we love what we do. We'll see you soon, and call us anytime you need anything.
John JonesLocal Guide · 49 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a fantastic experience working with Brad from Hydrology. From start to finish, he was nothing short of outstanding. Brad provided a clear, upfront quote for both our water softener and reverse osmosis system, and the entire setup was fully installed within just 48 hours. After installation, he took the time to walk us through the entire system and clearly explained how everything operates. On top of that, Hydrology handled registering our equipment warranties directly with the manufacturers, which was a huge convenience. Their team over-communicated every step of the way, keeping us completely in the loop. We highly recommend Hydrology as you will not be disappointed!
Response from the owner · 3 weeks ago
Thank you, John! You did your homework before you ever called us, and that made it a great conversation from the start. We're glad the quote was clear and that we could get your softener and reverse osmosis system in within 48 hours. The folder on your kitchen table with your brochure, manuals and warranties is yours to keep, and the warranties are already registered. It was a pleasure working with you. Enjoy the water, and call us anytime you have a question.
Amit Chandra1 reviewTotal number of Google reviews Amit has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGuys did a phenomenal job - were timely and explained everything in detail.
Response from the owner · a month ago
Thank you, Amit! It was a pleasure installing your Puronics Defender. We always want you to understand exactly what's going into your home and why. Enjoy the softer water, and reach out anytime you need us. — Brad, Hydrology
Mark Carioto10 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrad and team did a great job, we’re professional and And followed up to make sure everything was OK. Would highly recommend them
Response from the owner · 3 weeks ago
Thank you, Mark! We appreciate you trusting us with the job and taking the time to share this. Checking back in after the install is part of how we work, and we're glad everything is running the way it should. Call us anytime you need anything.
Business details
- Address: 3312 Highland Ave W, Bradenton, FL 34205
- Phone: (941) 266-8991
- Website: hydrologyinc.com
- Service area: Palmetto, FL