Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts

Experts Reviews · Company report
IBEX Roof Tacoma logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

IBEX Roof Tacoma

Tacoma, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 85 roof cleaning · 4.9★ from 605 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBEX Roof Tacoma is better than 94% of roof cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBEX Roof Tacoma is better than 94% of roof cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IBEX Roof Tacoma is better than 90% of roof cleaning.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100

Reviews for your job

Customers hired IBEX Roof Tacoma for 7 kinds of job.

IBEX Roof Tacoma for gutter installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$25,000–30,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$927–$13k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 20 Google reviews tagged “Gutter installation”

Brenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Excellent service! We were very pleased with Davyn. He was professional and friendly and nice to our dog :) Highly recommend.

Paid $1–5,000Reasonable priceGutter installation
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great company!! Tremendous job. Beautiful work!!

Paid $50,000+Great priceGutter installationRoof inspectionAttic venting
Lamech3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great team to work with. The process was easy. Very knowledgeable and willing to help.

Paid $25,000–30,000Reasonable priceGutter installationRoof installation
Marti6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I needed more than just a new roof and thankfully I had Dwight as a project manager to coordinate everything and answer all my questions. Phone calls, texts, emails…he answers them all! Alberto and his crew removed my chimney, added new attic venting, and replaced my roof in two days. They were efficient and tidy…

Customer photo from Marti's reviewCustomer photo from Marti's reviewCustomer photo from Marti's reviewCustomer photo from Marti's review
Paid $50,000+Reasonable priceGutter installationRoof installationAttic venting installation
Karrie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had three roofing companies come and see us about our roof, whether we needed a full new roof or just repair. The first company, did all the right things, got on the roof took pictures and said they would get back to us with an estimate. We never heard from them again after multiple phone calls to them. The…

Gutter installationRoof installation
AjLocal Guide · 1,033 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We had an amazing experience with Ibex Roofing! The crew was respectful, professional, fast, and efficient throughout the entire project. We absolutely love our new roof, gutters, and the new intake vents. The intake vents not only look great, but they also give us peace of mind knowing our attic has better…

Customer photo from Aj's reviewCustomer photo from Aj's review
Paid $25,000–30,000Great priceGutter installationRoof installationAttic venting installation
Erica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed a quote to see what my repairs would need to be after a leak last year that got patched by Davyn last fall as he advised I may need a roof soon. Luke came out and was VERY honest with me about how bad my roof actually was…..with photographic proof. I decided there was no time like the present and moved…

Customer photo from Erica's reviewCustomer photo from Erica's reviewCustomer photo from Erica's review
Paid $50,000+Great priceGutter installationRoof inspectionAttic venting
Ihsan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The work was done quickly, IBEX team were communicative speacially Dwight. Time will tell quality of the roof.

Paid $20,000–25,000OverpricedGutter installationRoof installation
BeckyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome workmanship and customer experience!

Paid $40,000–45,000Reasonable priceGutter installationRoof installationAttic venting installation
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a really great experience from start to finish with IBEX. They were super professional and took the time to make sure we were comfortable every step of the way, as we got our roof and gutters replaced. We are super happy with the finished product, and will gladly recommend IBEX to anyone needing a new roof.…

Paid $20,000–25,000Reasonable priceGutter installationRoof inspectionAttic venting
Roddrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent experience

Paid $25,000–30,000Reasonable priceGutter installationRoof installation
Alexis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This review is for the Ibex team and especially for our PM, Dwight. Dwight was so easy to work with -- he was professional, communicative, and attentive throughout our entire project. He had infinite time for our questions and concerns, and even managed a few project follow-up items for us from afar while he was on…

Gutter installationRoof installationAttic venting installation
Rosa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Israel and Logan were very respectful and professional. We are very pleased with the service.

Paid $1–5,000Great priceGutter installation
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional, honest, kind-hearted, quality product, low pressure, on-time, are just a few words to describe Ibex Roofing. Start to finish our roof install was superb. We highly recommend these guys!

Paid $35,000–40,000Reasonable priceGutter installation
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

There are many roofing companies in the greater Portland area. IBEX is easily the best. We fielded multiple quotes for our roofing project. IBEX demonstrated a level of professionalism that was unmatched. Jeff, our project manager, was excellent and easy to work with. He was sensitive to our particular needs and…

Reasonable priceGutter installationRoof repair
Trisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Paid $5,000–10,000Reasonable priceGutter installationAttic venting
Sher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $25,000–30,000Reasonable priceGutter installationRoof inspectionRoof installation
Alfred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $20,000–25,000Gutter installation
Melody4 months ago★★★★★

Rating only, no written review.

Paid $25,000–30,000Great priceGutter installationRoof inspectionAttic venting
Wesley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Gutter installationRoof inspectionAttic venting

Price

$21k+417% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation201$14k–$32k
Roof repair92$1.1k–$6.6k
Attic venting installation29—
Roof inspection25$539–$4.1k
Gutter installation20$927–$13k
Attic venting14—
Roof repair for storm & wind damage12$927–$11k

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