Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
IBEX Roof Tacoma logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%90+12.7Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

IBEX Roof Tacoma

Tacoma, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 85 roof cleaning · 4.9★ from 605 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBEX Roof Tacoma is better than 94% of roof cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBEX Roof Tacoma is better than 94% of roof cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IBEX Roof Tacoma is better than 90% of roof cleaning.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IBEX Roof Tacoma is better than 100% of roof cleaning.A
100

Reviews for your job

Customers hired IBEX Roof Tacoma for 7 kinds of job.

IBEX Roof Tacoma for roof damage repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 1 Google reviews tagged “Roof damage repair”

Kirsten5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys at IBEX are thorough, thoughtful, highly skilled. They came out for a roof inspection (free of charge), and while I was expecting the worst, they informed me that my roof, although old, was in pretty good shape. That a few small things could help extend the life of it. I got a quote the same day for moss…

Roof damage repairRoof inspectionService not listed+ Responsiveness+ Punctuality+ Quality

Price

$21k+417% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 74%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation201$14k–$32k
Roof repair92$1.1k–$6.6k
Attic venting installation29—
Roof inspection25$539–$4.1k
Gutter installation20$927–$13k
Attic venting14—
Roof repair for storm & wind damage12$927–$11k

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