Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts

Experts Reviews · Company report
IBK / Inland Bath & Kitchen, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%94+14.3Craft & service penalty61−3.9Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

IBK / Inland Bath & Kitchen, Inc.

Kennewick, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 30 home remodeling contractors · 4.9★ from 50 Google reviews

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Report card

Percentile vs other home remodeling contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBK / Inland Bath & Kitchen, Inc. is better than 95% of home remodeling contractors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBK / Inland Bath & Kitchen, Inc. is better than 94% of home remodeling contractors.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IBK / Inland Bath & Kitchen, Inc. is better than 61% of home remodeling contractors.B
61
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IBK / Inland Bath & Kitchen, Inc. is better than 94% of home remodeling contractors.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBK / Inland Bath & Kitchen, Inc. is better than 100% of home remodeling contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IBK / Inland Bath & Kitchen, Inc. is better than —% of home remodeling contractors.–
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Reviews for your job

Customers hired IBK / Inland Bath & Kitchen, Inc. for 8 kinds of job.

IBK / Inland Bath & Kitchen, Inc. for general construction

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General construction”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “General construction”

AmiLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

A close friend of mine recommended IBK. He had used them multiple times and was very happy and that was my starting point.I got connected with Kein Diaz . He visited my place,clearly understood the scope of the work.In short time ,I got his proposal, he spent enough time to make sure we had good understanding about…

Great priceGeneral constructionTile work installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I highly recommend Inland Bath and Kitchen. They recently completed a full interior renovation of our 29-year-old home. This remodel included every room in the house with substantial updates to the kitchen, three bathrooms, and utility room. New flooring, countertops, wood trim, and paint were installed…

Customer photo from David's reviewCustomer photo from David's review
Reasonable priceGeneral constructionTile work installationInstall flooring
RachelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Last year I had the pleasure of working with IBK construction company. They remodeled the bathroom and installed A toilet. Yesterday I got a call saying that I was using an excessive amount of water and there may be a leak. Turned out that IBK follows up even a year later, for free, and fixed the issue. Shout out to…

General construction
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What I initially thought was a crack in the ceiling sheet rock turned out to be the previous owner took out a support wall to make the living room & kitchen an open-concept floor plan. Unfortunately, they didn’t get a permit and inspection. They did a DIY job with no understanding of the stress put on the 2” x 4”…

Reasonable priceGeneral construction
Suzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The personnel working to remodel both the guest and master bathrooms were very dedicated to doing a fantastic job. They were polite and worked together to turn our 26+ year old bathrooms up to date.

Reasonable priceGeneral construction

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling6—
General construction5—
Kitchen remodeling4—
Install flooring4—
Paint indoors4—
Home renovations3—
Tile work installation3—
Interior finishing3—

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