General contractor · Kennewick, WA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%94+14.3Craft & service penalty61−3.9Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 30 home remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★50 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight punctuality, clear communication, and transparent pricing across kitchen and bathroom remodels. Recurring themes include meticulous daily cleanup, professional crew conduct, and adherence to schedule and budget. The owner actively responds to a significant portion of feedback. No consistent pattern of criticism appears in the provided five-star excerpts, which focus on quality workmanship and responsive service.
Google rating: 4.9 out of 5 from 50 reviews (98% five-star).
Reviews on this page: 50 Google reviews (46 with written comments, 12 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: September 16, 2026.
Service: Home Remodeling Contractor serving Kennewick, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other home remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
This companyHome Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IBK / Inland Bath & Kitchen, Inc.: 95/100 on this factor. Category median: 97.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IBK / Inland Bath & Kitchen, Inc.: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IBK / Inland Bath & Kitchen, Inc.: 61/100 on this factor. Category median: 97.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IBK / Inland Bath & Kitchen, Inc.: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IBK / Inland Bath & Kitchen, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.9of 5
5 stars4998%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise111100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price325%
Reasonable975%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3027%
Would recommend1917%
Quality & results1816%
Communication1514%
Speed & response1312%
Price & value1211%
Honesty & trust44%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andrew was very helpful throughout the design consultation process.”
“I would fully recommend this company if you are looking for a remodel of your kitchen or bathroom.”
“These people were never late, did quality work, and carefully cleaned up each day and after they were done.”
“The team was professional and kept me informed about all pertinent matters.”
“The only issue was a wrong faucet that was installed, and that was rectified the next day!”
“I also thought the cost was very reasonable for what I received.”
“e never had someone else come into our home to do a major remodel so trust, communication and meticulous attention to detail were core to this project…”
People customers mention
Kevin6 reviews
Brian5 reviews
Andrew4 reviews
Julio3 reviews
Onyx3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired IBK / Inland Bath & Kitchen, Inc. for 8 kinds of job. Pick one to see what they paid and said.
George1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We hired Inland Bath and Kitchen (IBK) to remodel our master bathroom and replace a kitchen sink, and we couldn't be happier with the results. Andrew was very helpful throughout the design consultation process. During the remodel, Julio and the crew were friendly, professional, and meticulously cleaned up the work…
Dan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had two showers installed by IBK 20 years ago. When we had an issue recently with one of the shower doors—the first and only issue in 20 years—Andrew was out the next morning, was extremely professional, and had it fixed in minutes. Great, sustained service!!
Great priceHome repairs
Vicki1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
IBK remodeled our 2 Bathrooms and Master Bedroom. They did a Beautiful Job.. Turned out Far Better than We expected. They were Great to work with!
Reasonable priceTile work installationInstall flooringBathroom remodeling
katie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Inland Bath and Kitchen!
They did a great job replacing outdated tile and countertops in my home.
Andrew was very patient and accommodating. The crew showed up on time every day and left the house as clean and tidy as possible. They took care of all the small details and everything was finished…
SusanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This is the 3rd time I've hired IBK to handle renovations to my home. Obviously I'm very pleased with their work as they are the company I reach out to first and always. I recommend them highly.
Reasonable price
Bruce9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I ordered all of the pieces of Onyx for a shower install and constructed the shower myself. Kevin and his team delivered all of the pieces and staged them in an upstairs area. It was much appreciated since the pieces of Onyx are awkward and heavy. Kevin and his team ordered the Onyx parts after an on-site visit…
We hired Inland Bath and Kitchen (IBK) to remodel our master bathroom and replace a kitchen sink, and we couldn't be happier with the results. Andrew was very helpful throughout the design consultation process. During the remodel, Julio and the crew were friendly, professional, and meticulously cleaned up the work site at the end of each day. The workmanship is top-quality. Highly recommend IBK!
Price assessment: Reasonable price
Services: Bathroom remodeling, Kitchen remodeling
Response from the owner · a month ago
Thank you, George! It means a lot to hear that your master bathroom remodel and kitchen sink replacement turned out so well. We'll be sure to share your kind words with Andrew and Julio and the rest of the crew — they take real pride in both the craftsmanship and keeping the job site clean. We appreciate you choosing IBK and recommending us. Enjoy your new space!
Sarah LowreyLocal Guide · 33 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
First of all, apologies to IBK--this review is long overdue. I contracted with IBK to completely redo my kitchen early in 2026. This included all new cabinets, counters, appliances and flooring. Everyone I worked with was extremely nice and let me take all the time needed to decide on what I wanted. I had a kitchen of knotty hickory that I had never liked, and wanted a more dramatic look with darker cabinets. Construction started in March, tearing out the old kitchen, and the entire project was finished in only about two weeks! These people were never late, did quality work, and carefully cleaned up each day and after they were done. The only issue was a wrong faucet that was installed, and that was rectified the next day! I found the work to be of very high quality and am very pleased. I also thought the cost was very reasonable for what I received. You cannot go wrong with these guys--I chose them for their reputation and I was very pleased!
Price assessment: Reasonable price
Services: Install flooring, Home renovations, Paint indoors, Refurbishment, Kitchen remodeling
Response from the owner · a month ago
Thank you so much, Sarah! No apology needed — we're just glad you took the time to share your experience. It was a pleasure working with you on the kitchen, and we're thrilled the darker cabinets gave you the dramatic look you were after. Thank you for your patience on the faucet mix-up; we're always going to make things right. Reputation means a great deal to us, so it's especially meaningful to hear you chose us for that reason. Enjoy the new kitchen, and please don't hesitate to reach out if you ever need anything.
— The team at IBK / Inland Bath & Kitchen
Dan Plung1 reviewiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
We had two showers installed by IBK 20 years ago. When we had an issue recently with one of the shower doors—the first and only issue in 20 years—Andrew was out the next morning, was extremely professional, and had it fixed in minutes. Great, sustained service!!
Price assessment: Great price
Services: Home repairs
Response from the owner · a month ago
Thank you for the wonderful review. That's the kind of lasting partnership we strive for, and we're glad Andrew could get your shower door fixed quickly and get you back to normal. We truly appreciate your loyalty over the years and are always here whenever you need us!
Vicki Carter1 reviewiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
IBK remodeled our 2 Bathrooms and Master Bedroom. They did a Beautiful Job.. Turned out Far Better than We expected. They were Great to work with!
Price assessment: Reasonable price
Services: Tile work installation, Install flooring, Bathroom remodeling, Fan installation, Paint indoors, Interior finishing, Flooring, Fan repair
Response from the owner · a month ago
Thank you, Vicki! We're so glad your two bathrooms and master bedroom turned out even better than you expected. It was a true pleasure working with you, and we'd love to help again whenever you're ready for your next project.
katie van morris4 reviewsiTotal number of Google reviews katie has written across all businesses on Google Maps, not just this one.
I highly recommend Inland Bath and Kitchen!
They did a great job replacing outdated tile and countertops in my home.
Andrew was very patient and accommodating. The crew showed up on time every day and left the house as clean and tidy as possible. They took care of all the small details and everything was finished so nicely! In a world full of subpar contractors, this company definitely stands out with quality work!
Response from the owner · 2 months ago
Thank you so much, Katie! We're thrilled to hear how happy you are with your new tile and countertops. It means a lot that you noticed the small things — Andrew and the crew really do take pride in showing up on time, keeping things tidy, and getting every detail right. We'd love to work with you again whenever you're ready for your next project!
Susan KeuhlenLocal Guide · 17 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
This is the 3rd time I've hired IBK to handle renovations to my home. Obviously I'm very pleased with their work as they are the company I reach out to first and always. I recommend them highly.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much, Susan! It's an honor to be your go-to team for the third time — that kind of loyalty means the world to us. We're grateful for your trust in IBK and look forward to being there whenever you need us again. Thanks for the high recommendation!
Bruce Reid9 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
I ordered all of the pieces of Onyx for a shower install and constructed the shower myself. Kevin and his team delivered all of the pieces and staged them in an upstairs area. It was much appreciated since the pieces of Onyx are awkward and heavy. Kevin and his team ordered the Onyx parts after an on-site visit and all of the parts were dimensionally accurate.
Price assessment: Reasonable price
Services: Shower refinishing
Response from the owner · 3 months ago
Thanks for the great review, Bruce! Glad to hear the Onyx pieces came in dimensionally accurate and that the team could help get everything staged upstairs — those pieces are definitely no fun to move alone. Appreciate you choosing IBK for your shower project, and enjoy that new walk-in!
Ami SLocal Guide · 20 reviewsiTotal number of Google reviews Ami has written across all businesses on Google Maps, not just this one.
A close friend of mine recommended IBK. He had used them multiple times and was very happy and that was my starting point.I got connected with Kein Diaz . He visited my place,clearly understood the scope of the work.In short time ,I got his proposal, he spent enough time to make sure we had good understanding about each item ,total estimate,payment schedule,and the make up of the crew ,starting schedule.i was extremely satisfied by the entire crew,their experience,competency and the friendly attitude. They kept our place matuculously cleaned .Kevin also stopped by and made sure everything is progressing as planned and we have no any issue.I can state without slightest hesitation that YOU CAN'T GO WRONG WITH IBK! I consider them as my 5* team for my future projects as well as recommend my friends ! They asked me to reach out them if we experience any issue with the work they did.
Price assessment: Great price
Services: General construction, Tile work installation
Response from the owner · 6 months ago
Thank you so much for your wonderful review! We're thrilled to hear that your friend recommended us and that Kevin, and the entire crew exceeded your expectations. It's great to know you appreciated our communication, professionalism, and attention to detail. We look forward to being your go-to team for future projects and appreciate your willingness to recommend us to others. If you need anything in the future, don’t hesitate to reach out!
David Sheen2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I highly recommend Inland Bath and Kitchen. They recently completed a full interior renovation of our 29-year-old home. This remodel included every room in the house with substantial updates to the kitchen, three bathrooms, and utility room. New flooring, countertops, wood trim, and paint were installed throughout the house. Additionally, we asked them to design and implement a new fireplace with inset shelves and a special TV mount. Kevin at IBK was extremely helpful with guiding us through the many design decisions that had to be made for this large remodel. Kevin, Andrew, Vicente, and the entire IBK team are total professionals and completed the work in a very reasonable 60 days from the start. All of the installation was done well and finished beautifully. We wouldn’t hesitate to use IBK again for any home renovation projects.
Price assessment: Reasonable price
Services: General construction, Tile work installation, Install flooring, Bathroom remodeling, Bathroom tile reglazing, Fan installation, Interior finishing, Kitchen remodeling, Drywall repair
Response from the owner · 7 months ago
Thank you so much for your wonderful review and for trusting Inland Bath and Kitchen with your full home renovation!
We truly appreciate your kind words and recommendation. It means a lot to us! We're here whenever you or anyone else needs help with future projects—don't hesitate to reach out.
Best regards,
The Inland Bath and Kitchen Team
B BALocal Guide · 7 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
IBK did a bathroom remodel for my family recently. We had a 1/2 bath converted to a full bath. The team was professional and kept me informed about all pertinent matters. Kevin set everything up and beat all the other quotes we had. Christian and Julio did the remodel work. They were fun crew to work with. They finished the job in the time they said they would and within the budgeted amount we agreed on. We Love the results! I will post a before and after- please excuse the tools and mess still in the picture. I would fully recommend this company if you are looking for a remodel of your kitchen or bathroom.
Response from the owner · 7 months ago
Thank you for the kind words and recommendation! We truly appreciate the opportunity to work with you and are glad you had a great experience with our team. It means a lot to us that you chose Inland Bath & Kitchen for your renovation, and we look forward to helping with any future projects.
