Kitchen remodeler · Philadelphia, PA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%89+13.5Craft & service penalty95−0.5Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 30 countertop installersiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★66 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate IC Kitchen & Bath 4.9 out of 5 based on 66 reviews, highlighting effective communication, punctuality, and detailed design assistance for kitchen and bathroom remodels. Clients frequently mention the team’s responsiveness, flexibility with scheduling, and ability to manage complex projects within specified budgets. While most feedback is positive, one low-star review criticized the company for appearing unprofessional and inexperienced, though this did not represent a broader pattern among the majority of comments.
Google rating: 4.9 out of 5 from 66 reviews (97% five-star).
Reviews on this page: 66 Google reviews (64 with written comments, 13 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
IC Kitchen & BathCountertop Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IC Kitchen & Bath: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IC Kitchen & Bath: 90/100 on this factor. Category median: 90.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IC Kitchen & Bath: 95/100 on this factor. Category median: 95.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IC Kitchen & Bath: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IC Kitchen & Bath: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.9of 5
5 stars6497%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
99%praise
Praise14899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price117%
Reasonable583%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3624%
Would recommend3523%
Quality & results2517%
Speed & response2315%
Communication1711%
Honesty & trust96%
Price & value43%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cindy was so welcoming and friendly that I immediately felt at ease.”
“I would highly recommend them to anyone looking to do a project.”
“Installing new countertops without damaging existing cabinets and the backsplash can be tricky, but the stone team did an excellent job.”
“She was able to design an efficient work space based on our needs and limited space, and has always been very responsive to questions or design changes.”
“I appreciated that they listened carefully when we mentioned needing easier access storage for my parents who visit often and cook with us regularly.”
“I’m so happy I trusted my gut and decided to work with ICKB on our project.”
“We are so happy with the design, quality of the cabinets and her service and her prices were very reasonable.”
People customers mention
Cindy27 reviews
John8 reviews
Matt4 reviews
Beth4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired IC Kitchen & Bath for 8 kinds of job. Pick one to see what they paid and said.
Terry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m so happy I trusted my gut and decided to work with ICKB on our project.
Cindy was so welcoming and friendly that I immediately felt at ease. Installing new countertops without damaging existing cabinets and the backsplash can be tricky, but the stone team did an excellent job. Once the countertops were…
Reasonable priceKitchen countertop installation
LeeanieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The kitchen used to feel outdated no matter how much we cleaned or decorated it. After the remodel, the whole downstairs feels refreshed. I appreciated that they listened carefully when we mentioned needing easier access storage for my parents who visit often and cook with us regularly.
Great priceKitchen countertop installation
StevenLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cindy has been a great help to our kitchen project. She was able to design an efficient work space based on our needs and limited space, and has always been very responsive to questions or design changes.
Reasonable priceKitchen design
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cindy, John and the entire team were amazing. We used them for a full kitchen and living room renovation. From the design to the finishing touches they worked with us on our vision and walked us through the process. We trusted them on many different aspects of the design and layout and the finished result exceeded…
Kelly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Gave us the kitchen of our dreams! Blew us away with the design and executed beyond what we were expecting! Highly recommend
Denise4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had been putting off our kitchen renovation for years because I had ideas but didn’t know how to put them together & execute them. Then I found Cindy and her “crew”! She made my dream kitchen a reality. She was there every step of the way AND she was about 8 months pregnant!!! With her attention to detail you…
I’m so happy I trusted my gut and decided to work with ICKB on our project.
Cindy was so welcoming and friendly that I immediately felt at ease. Installing new countertops without damaging existing cabinets and the backsplash can be tricky, but the stone team did an excellent job. Once the countertops were installed, John came back to reconnect the sink so we wouldn’t have to wait until the next day to have a fully functional kitchen. Cindy also stopped by to make sure we were happy with the results.
From start to finish, it was a joy working with Cindy, John, Richard, and the entire ICKB team. I would highly recommend them to anyone looking to do a project.
Thank you all so much for the fantastic experience!
Price assessment: Reasonable price
Services: Kitchen countertop installation
Leeanie IrizarryLocal Guide · 11 reviewsiTotal number of Google reviews Leeanie has written across all businesses on Google Maps, not just this one.
The kitchen used to feel outdated no matter how much we cleaned or decorated it. After the remodel, the whole downstairs feels refreshed. I appreciated that they listened carefully when we mentioned needing easier access storage for my parents who visit often and cook with us regularly.
Price assessment: Great price
Services: Kitchen countertop installation
Ami LaRoche2 reviewsiTotal number of Google reviews Ami has written across all businesses on Google Maps, not just this one.
Cindy and John were fantastic to work with. Cindy has an eye for detail, and really helped me with selecting materials that would work well together. John and his crew were amazing, they were skilled and professional and flexible with the days they came to work in the house. Communication was great.
My favorite aspect of this whole project is the beautiful custom built-in corner pantry John constructed around a piece of our countertop material. Our kitchen is so small that any gain in floorspace and storage is huge.
John and Cindy worked with us to create something that would allow for more storage than we had before, felt open and easier to use than the previous enclosed closet-like shelving, and left space for us to set up a dog feeding station beneath the pantry shelving as well. I never would have thought we would be able to have completely customized storage in our modest little kitchen, but it looks gorgeous.
Everything they did, including countertop removal and installation, sink installation, updating and repairs to existing plumbing fixtures, backsplash installation, electrical work (installed a light and outlet), building the pantry, and floor installation (along with putting an exhaust fan in the bathroom, but that wasn't quite as exciting) has been done with care. We've been living with it for a month now and it's still a fantastic dopamine rush every time I walk in there.
I kick everyone out of the kitchen so I can spend as much time in there as possible. I haven't actually wanted to cook for years, now you can't get me out of this room!
Price assessment: Reasonable price
Services: Kitchen countertop installation, Install flooring, Repair water fixtures, Kitchen countertop replacement, Kitchen design, Plumbing fixture installation, Kitchen remodeling, Service not listed
Steven FarrellLocal Guide · 35 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Cindy has been a great help to our kitchen project. She was able to design an efficient work space based on our needs and limited space, and has always been very responsive to questions or design changes.
Price assessment: Reasonable price
Services: Kitchen design
Tim Hooper4 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
We have been thrilled with the experience of working with Cindy and Matt at IC Kitchen and Bath. We impressed with the work they had done for our neighbor, and engaged ICKB to completely re-do our bathroom. On the strength of their performance, we then brought them back to do a very extensive redesign of our kitchen, dining room and living room.
As a designer, Cindy listened to our ideas and guided us to a design that has totally satisfied our needs. As the lead contractor, Matt did a fantastic job of managing the project, implementing our design, engaging excellent sub-contractors where needed, and simply doing a flawless job of construction.
The core team of Cindy, Matt F., Matt J. and Beth completed the job on schedule as promised, and were a real pleasure to have around the house.
As relative neophytes to this whole process, they all took the time to walk us through it, let us know what they needed from us, and what we could expect, day to day. We never felt pressured, and we would heartily recommend ICKB to anyone considering a kitchen or bathroom project.
Price assessment: Reasonable price
Services: Kitchen countertop installation, Install flooring, Home renovations, Bathroom remodeling, Tile work replacement, Repair water fixtures, Remodeling, Kitchen design, Bathtub installation, Plumbing fixture installation, Kitchen cabinet installation, Kitchen remodeling, Service not listed
Robert Hollinshead1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Cindy, John and the entire team were amazing. We used them for a full kitchen and living room renovation. From the design to the finishing touches they worked with us on our vision and walked us through the process. We trusted them on many different aspects of the design and layout and the finished result exceeded our expectations. We highly recommend IC Kitchen & Bath!
- RJ
I had been putting off our kitchen renovation for years because I had ideas but didn’t know how to put them together & execute them. Then I found Cindy and her “crew”! She made my dream kitchen a reality. She was there every step of the way AND she was about 8 months pregnant!!! With her attention to detail you would have thought she was designing her OWN kitchen! Warm & caring Cindy was wonderful to work with. Thanks again IC Kitchen & Bath!
Melissa Radusevich3 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
We could not have had a better experience with Cindy and her team. They did a beautiful job on our bathroom and were lovely to work with. Cindy helped us design the space to meet our exact needs while hitting on the aesthetic we were going for, and John and his team did great work with the construction. They were always extremely responsive, made sure we were all on the same page during each phase of the reno, and the crew left the house as clean as possible at the end of each day. Highly recommend IC Kitchen & Bath and will be using them when we are ready to redo our kitchen!
Mary O'Donnell3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
My dark, outdated kitchen was badly in need of a makeover. Cindy and her team at IC Kitchen & Bath transformed it into a bright, efficient and beautiful new space. Cindy listened carefully to my ideas and her recommendations for materials and design were invaluable. No question was too small and the follow-up on issues that arose was prompt and detailed! The construction team worked long days to complete the project on time. They were very professional and never missed a day! The result is I am thrilled with my new kitchen and would highly recommend IC Kitchen & Bath to anyone considering kitchen remodel.
