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Ice Interior Design, LLC

Interior designer · Austin, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%90+13.7Craft & service penalty97−0.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 171 interior designersPosition by Experts Score among all companies we track in this category. · better than 55%
5.0 ★★★★★ 40 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Dec 2025latest review

Ice Interior Design, LLC at a glance

Google reviewers rate Ice Interior Design LLC five stars based on forty reviews, noting the owner responds to ninety-eight percent of feedback. Clients frequently praise the firm's full-service approach to kitchen, bathroom, and whole-home remodels, highlighting strong communication, attention to detail, and the ability to blend differing client styles into cohesive results. Many mention the team's helpfulness in sourcing products, managing budgets, and coordinating with contractors, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 40 reviews (100% five-star).
  • Reviews on this page: 40 Google reviews (40 with written comments, 4 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: December 9, 2025.
  • Service: Interior Designer serving Austin, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other interior designers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction98Reliability96Craft & service97Value90Momentum100Replies to reviews–Satisfaction: 98 (median 96)Reliability: 96 (median 96)Craft & service: 97 (median 97)Value: 90 (median 96)Momentum: 100 (median 100)
Ice Interior Design, LLCInterior Designers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ice Interior Design, LLC: 98/100 on this factor. Category median: 96.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ice Interior Design, LLC: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ice Interior Design, LLC: 97/100 on this factor. Category median: 97.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ice Interior Design, LLC: 90/100 on this factor. Category median: 96.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ice Interior Design, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
–

Bar = this company · dark tick = category median.

Star ratings

40 Google reviews we collected

  • 5 stars40100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 40 written reviews

  • Praise5798%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Would recommend1526%
  • Staff & attitude1221%
  • Quality & results916%
  • Communication916%
  • Speed & response59%
  • Price & value47%
  • Honesty & trust47%

What customers talk about

We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I can’t recommend her enough to anyone looking to elevate their space, whether for personal enjoyment or resale value!”
  • “Karen is professional, creative, and has an incredible eye for detail.”
  • “We had an exceptional experience working with Karen.”
  • “She listened and took the time to understand just what decor we both desired.”
  • “They were consistently responsive and attentive, ensuring every element of the project met the highest standards.”
  • “They make design easy, fun and find affordable ways to meet the most savvy clients needs.”
  • “From my initial meeting with the team, I was met with a high level of professionalism and a genuine interest in understanding my style and requirements.”

People customers mention

  • Karen 21 reviews
  • Erin 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ice Interior Design, LLC for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

EM3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Karen helped me with everything from painting, lighting, furniture, window treatments to bedding. She is great to work with!

Tina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Karen came to the rescue and turned our remodel project into our perfect home! She listened and took the time to understand just what decor we both desired. At the same time, she inspired me to step out of my comfort zone, and I loved the result! We will continue to reach out to her as our beautiful home continues to evolve!

Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐⭐⭐⭐⭐ Karen Burris with Ice Interior Design is truly exceptional! She helped my client completely remodel their home, transforming it into a stunning, market-ready masterpiece. Her design choices were not only beautiful but strategic—resulting in my client getting top dollar when selling. Karen is professional,…

Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been on an odyssey of trial and error, searching for where I truly fit in my home and in my solo life. I moved in and out, emptied my space, ran away from it—always feeling like change required packing up and heading west. Then I found Karen of ICE Interior Design She got me. She understood that inspiration…

Kelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow. At first, all I knew was that my house needed to be updated. I had no idea how much planning, knowledge, and work was involved. I'm so happy to have had Karen and her team on my side. I would never have been able to be this happy without them.

Customer photo from Kelly's reviewCustomer photo from Kelly's reviewCustomer photo from Kelly's reviewCustomer photo from Kelly's review
Heather10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had an exceptional experience working with Karen. She is so gifted at her job and so easy to work with. Her professionalism, organization, communication and kindness exceeded our expectations. We love our finished product and look forward to working with her again.

Photos

Customer reviews

5.0 ★★★★★ 40 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
EM3 reviewsTotal number of Google reviews EM has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen helped me with everything from painting, lighting, furniture, window treatments to bedding. She is great to work with!

Tina Mercer6 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen came to the rescue and turned our remodel project into our perfect home! She listened and took the time to understand just what decor we both desired. At the same time, she inspired me to step out of my comfort zone, and I loved the result! We will continue to reach out to her as our beautiful home continues to evolve!

Response from the owner · a year ago

Thank you Tina! I have so enjoyed working with you and absolutely love the way everything is coming together!

Brandy Harrison4 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ Karen Burris with Ice Interior Design is truly exceptional! She helped my client completely remodel their home, transforming it into a stunning, market-ready masterpiece. Her design choices were not only beautiful but strategic—resulting in my client getting top dollar when selling. Karen is professional, creative, and has an incredible eye for detail. I can’t recommend her enough to anyone looking to elevate their space, whether for personal enjoyment or resale value!

Response from the owner · a year ago

Thank you Brandy! I appreciate your trust!

Linda Esper9 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been on an odyssey of trial and error, searching for where I truly fit in my home and in my solo life. I moved in and out, emptied my space, ran away from it—always feeling like change required packing up and heading west. Then I found Karen of ICE Interior Design She got me. She understood that inspiration and transformation don’t have to come from leaving, but from reimagining. With her guidance, I saw my home with new eyes. She helped me create a space that reflects who I am, not just where I am. Now, my home is not just a place I live—it’s a place I love. Karen has a gift for turning uncertainty into beauty, and I’m so grateful for the clarity and comfort she’s helped me find.

Response from the owner · a year ago

💕 What a joy and privilege to be a part of your journey! Thank you for your trust in me and the process. Now your home reflects your vibrant personality.

Kelly Merlo4 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow. At first, all I knew was that my house needed to be updated. I had no idea how much planning, knowledge, and work was involved. I'm so happy to have had Karen and her team on my side. I would never have been able to be this happy without them.

Response from the owner · a year ago

Thank you! Loved working with yall and being a part of this transformation.

Heather Szastak10 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an exceptional experience working with Karen. She is so gifted at her job and so easy to work with. Her professionalism, organization, communication and kindness exceeded our expectations. We love our finished product and look forward to working with her again.

Response from the owner · 2 years ago

Thank you Heather! I have loved every minute of working with yall, sad it is almost over but looking forward to future projects. ;)

Daniel Kim3 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen’s attention to detail and warm personality was great!

Response from the owner · 2 years ago

Thanks Daniel!

Anngela13 reviewsTotal number of Google reviews Anngela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen is the best! Her attention to detail is exactly what I was looking for. I highly recommend her!!!

Response from the owner · 2 years ago

TY Anngela!

Bryce Farmer6 reviewsTotal number of Google reviews Bryce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Partnering with Ice Interior Design was an absolute delight. Karen not only listened attentively but also seemed to effortlessly understand my vision, resulting in a final project that exceeded our highest expectations. Thank you, Karen, for turning our dreams into reality!

Response from the owner · 2 years ago

Thank you for your kind words Bryce!

Annette Shuler8 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Karen and her team are fantastic! I've worked with her on several projects over the years. She gets my style and never disappoints with ideas that elevate what I think I want!

Response from the owner · 2 years ago

Thank you Annette!

Ice Interior Design, LLC on Google Maps →

Business details