Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Ideal Automotive logo

Ideal Automotive

Auto repair shop · Blaine, MN · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%83+20.1Value 14%92+13Replies to reviews 7%79+5.6Craft & service penalty96−0.4Momentum penalty91−0.9Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 98 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 30%
4.8 ★★★★★ 476 Google reviews · 13 photos
92%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Oct 2026latest review
📞 Call (763) 355-5883Request a call backWebsite ↗

Ideal Automotive at a glance

Google reviewers rate Ideal Automotive 4.8 out of 5 based on 476 reviews, with the owner responding to 73 percent of them. Customers frequently cite transparent pricing, honest communication, and efficient same-day service for repairs like oil changes and brake work. Recurring criticisms in low-star reviews include over-tightened lug nuts causing damage, disputes over quoted prices, and instances of poor follow-up communication or delayed service completion.

  • Google rating: 4.8 out of 5 from 476 reviews (92% five-star).
  • Reviews on this page: 476 Google reviews (368 with written comments, 2 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Auto Glass Repair serving Blaine, Minnesota.

Data from Google, last updated November 3, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction84Reliability83Craft & service96Value92Momentum91Replies to reviews79Satisfaction: 84 (median 92)Reliability: 83 (median 91)Craft & service: 96 (median 99)Value: 92 (median 100)Momentum: 91 (median 100)Replies to reviews: 79 (median 62)
Ideal AutomotiveAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ideal Automotive: 84/100 on this factor. Category median: 92.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ideal Automotive: 83/100 on this factor. Category median: 91.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ideal Automotive: 96/100 on this factor. Category median: 99.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ideal Automotive: 92/100 on this factor. Category median: 100.A
92
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ideal Automotive: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ideal Automotive: 79/100 on this factor. Category median: 62.B
79

Bar = this company · dark tick = category median.

Star ratings

476 Google reviews we collected

  • 5 stars43792%
  • 4 stars235%
  • 3 stars41%
  • 2 stars51%
  • 1 star71%

Praise vs complaints

Phrases our text analysis found in 368 written reviews

  • Praise70099%
  • Complaints101%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1428%
  • Reasonable3162%
  • Overpriced24%
  • Not sure36%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude15422%
  • Speed & response14621%
  • Price & value11716%
  • Quality & results11616%
  • Honesty & trust8712%
  • Would recommend588%
  • Communication325%

What customers talk about

We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone was friendly, professional, and easy to work with.”
  • “Found the problem, then fixed it in a timely manner at a fair price”
  • “Their pricing was transparent and fair, and the communication throughout the process was excellent.”
    “They tell you exactly what is going on the entire time without hidden fees.”
  • “I had a great experience with this automotive shop.”
    “It would have been nice to have been told when we picked up the vehicle that the issue we brought the car in for repair was not fixed.”
  • “Great honest service will continue to have my vehicle serviced here”
  • “It was fixed the next day like it was brand new strongly recommend!”
    “Would never recommend this place”
  • “They take the time to explain and show you the problems and issues with your car.”

People customers mention

  • Josh 15 reviews
  • Jason 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ideal Automotive for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

DonLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We have been getting our Nissan worked on at Ideal Automotive for a few years now. We’ve been more than happy with all they have done. We intend to keep using them!

Reasonable priceService not listed
G3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with this automotive shop. Their pricing was transparent and fair, and the communication throughout the process was excellent. Everyone was friendly, professional, and easy to work with. They were also able to provide fast, same-day service, which I really appreciated. Overall, great service…

Reasonable priceGeneral repairs & maintenance
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are trust worthy with no hidden costs. I will always use them for my automotive needs. And they are polite and very helpful.

Reasonable price
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Deal with you guys twice he helped us out and made us save money I'm glad I found another auto dealer who will help me with my repairs thank you very much

Reasonable priceTransmissionEngine repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is always very knowledgeable and honest. Will continue to drive out of the way to come here to get my car worked on.

Reasonable priceOil change
Janine14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I thought my service was great. Had an oil change and they did a thorough inspection on my car. I really appreciated that. They were so polite.

Jobs customers hired them for

JobReviewsCategory typical
Oil change87—
General repairs & maintenance47—
Brakes32—
Engine repair21—
Auto engine diagnostic20—
Tires15—
Electrical repair12—
Air & cabin filter replacement12—

Compare with

Photos

Customer reviews

4.8 ★★★★★ 476 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Don BackstromLocal Guide · 120 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been getting our Nissan worked on at Ideal Automotive for a few years now. We’ve been more than happy with all they have done. We intend to keep using them!

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 2 years ago

Thanks for choosing Ideal Automotive to service your Nissan, Don! We truly appreciate your continued patronage and are delighted to hear that you have always been happy with the work we've done. Thank you for trusting us with your vehicle and we look forward to taking care of any future needs it may have.

Me1 reviewTotal number of Google reviews Me has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great friendly service! Thanks Ideal Automotive.

  • Price assessment: Great price
  • Services: Tires
Response from the owner · 2 weeks ago

Thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. Friendly service is what we're all about, and we can't wait to help you again in the future!

Roger ThibodoLocal Guide · 24 reviewsTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great honest service will continue to have my vehicle serviced here

  • Price assessment: Great price
  • Services: Steering & suspension repair, Oil change
Response from the owner · 3 weeks ago

Thank you so much for the wonderful review, Roger! We're thrilled to hear you appreciate our honest approach to service. We look forward to continuing to take great care of your vehicle and earning your trust with every visit!

Earl L9 reviewsTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great honest people

  • Price assessment: Reasonable price
  • Services: Electrical repair, Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Air conditioning, Oil change
Response from the owner · 3 weeks ago

Thank you so much for the kind words, Earl! We truly appreciate you taking the time to share your experience. Honesty and integrity are at the heart of everything we do at Ideal Automotive, and it means the world to know that came through for you. We look forward to serving you again!

scott olson5 reviewsTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Found the problem, then fixed it in a timely manner at a fair price

  • Price assessment: Great price
  • Services: Auto brake repair
Response from the owner · 5 years ago

We appreciate you coming in Scott!

G D3 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with this automotive shop. Their pricing was transparent and fair, and the communication throughout the process was excellent. Everyone was friendly, professional, and easy to work with. They were also able to provide fast, same-day service, which I really appreciated. Overall, great service from start to finish. I would definitely recommend them!

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance
Response from the owner · a month ago

Thank you so much for the wonderful review and recommendation! We're thrilled to hear that our team provided you with excellent service and that we could take care of your vehicle the same day. Transparency, communication, and professionalism are what we strive for with every customer, and it means the world to know we hit the mark for you. We look forward to serving you again!

Robert Allen3 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are trust worthy with no hidden costs. I will always use them for my automotive needs. And they are polite and very helpful.

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thank you so much for the wonderful review, Robert! We're thrilled to hear that you found our team trustworthy, polite, and helpful. Transparency and excellent service are what we strive for every day, and it means the world to know we've earned your continued trust. We look forward to serving you for all your automotive needs!

Dennis Peterson5 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Deal with you guys twice he helped us out and made us save money I'm glad I found another auto dealer who will help me with my repairs thank you very much

  • Price assessment: Reasonable price
  • Services: Transmission, Engine repair
Response from the owner · a year ago

Thank you so much for your kind words and for choosing Ideal Automotive, Dennis! We are thrilled to hear that our team was able to assist you and save you money. Your satisfaction is our top priority and we look forward to continuing to provide you with the best service for all of your automotive needs in the future. Thank you again for your support!

Mark Olson6 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is always very knowledgeable and honest. Will continue to drive out of the way to come here to get my car worked on.

  • Price assessment: Reasonable price
  • Services: Oil change
Response from the owner · a month ago

Thank you so much for the wonderful review, Mark! We're honored that you trust us with your vehicle and truly appreciate that you make the extra drive to see us. Our team takes pride in providing knowledgeable and honest service, and it means the world to know that comes through. We look forward to serving you for many years to come!

Nicholas Freitag6 reviewsTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A+ oil change, tire rotation and engine filter change. Will be back! Thanks

Response from the owner · a month ago

Thank you so much for the kind words, Nicholas! We're thrilled to hear you're happy with your oil change, tire rotation, and engine filter service. Our team takes pride in delivering top-notch care for every vehicle. We look forward to seeing you again soon!

Ideal Automotive on Google Maps →

Business details